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Energy

Archives for July 2014

Ebico to close in January? - SLC 31D
Does anyone know what this? As far as I can tell it's some sort of licence condition. I found this on the Ofgem website : https://www.ofgem.gov.uk/ofgem-publications/87758/ebico-responsetocallforevidence.pdf It ends with the conclusion below which suggests Ebico is currently relying on some of temporary exemption from this…
Npower argghhhhh.
Hello First time poster. Today I received a letter from NPOWER regarding a outstanding balance . To cut a LSS . My partner and I use npower for our gas and electric. We paid by Direct debit ,Npower say in November 2012 they tried to take a payment from my account but it was refused , they say they tried to take it again…
advice on best way to leave NPower
I want to make sure I leave NPOWER in the easiest and simplest way possible considering the special ways in which NPOWER work. I am sure if I follow the standard guidelines and the way in which people switch away from other energy companies I will be in for a rough ride. Do you guys have any advice, specifically on…
Energy Bill Refund for Prepyment meters
If I remember correctly weren't the energy companies ment to give us a rebate on our bills. But I don't remember hearing anything about a rebate on prepayment users and I have not heard anything from my supplier. Should I have?
EDF SME (small business) bill problems
Hi all, Bit of background... I live in a building that has two flats in total. therefore I and the owner of the other flat are responsible for the "landlord's supply" to the communal hallways. First of all, can this be classed as a SME business, therefore requiring a business rate?? Second of all, I have recently received…
Oops almost put a spade through a leccy cable?
Digging around in the garden today I came across what appears to be some sort of electrical connection device. I was trying to dig it our for a few minutes thinking it was junk... then I realised it is probably live and I was about to kill myself! Can anyone tell me what it is from the pic? I'm interested to know how deep…
£400 in credit with Scottish Power
Hi, As the title says I am in credit to the value of £400 accrued since last November. I pay £120 per month which I am happy with as next winter might be not so mild as the last one. Am I entitled to this money back now ( or at least £300 ) and leave a £100 credit or do I have to wait until my annual review in November by…
British Gas Results
http://www.bbc.co.uk/news/business-28579589 Profits down, bills down, and not a peep from MSE towers! Rewind 12 months..... http://www.moneysavingexpert.com/news/utilities/2013/07/british-gas-profits-up-but-it-wont-rule-out-price-rises https://forums.moneysavingexpert.com/discussion/comment/62691085#Comment_62691085
Help with Switching
Hi, I bought my home in January 2014 (first-time buyer) and was originally on pre-payment meters until I got credit meters fitted in April 2014. My current supplier is British Gas on a standard tariff. On my British gas account it says I can save my fixing for 12 months. I have also ran it through a comparison site and the…
Requesting Smart Metre?
Are there any energy suppliers that will install a smart meter for me now? No reason, other than I'm trying to sort out my cupboard and the very, very old meters are in the way and massive. I asked nPower and they just sent a standard vague response. If I could switch to someone else and request the change, I would.
Running electricity to a lease-held garage
Hi everyone, I'm hoping someone with a bit of legal knowledge regarding leaseholds can advise me on this matter... Basically I've recently started the joyous experience of buying a house a few months ago. It's a freehold purchase of a terraced house with a similar house on one side and a coach house on the other side with…
Help with calculations!!
Hi, I made the awful mistake of switching to Npower from British Gas as they claimed to be cheaper. Having received my statement I can see that they have an added daily charge that I was not aware of & i'm hoping someone can help me calculate whether they are actually cheaper, I don't even know where to start!! British Gas…
Business electricity rip off
I run a small market stall in a large indoor market hall. We received a letter yesterday informing us that our local council in Stoke on Trent are putting up the price of our electric from next month by 35% !! Our old rate was 9.02p/unit and the new rate is 12.24p/unit. Does anyone here have experience of buying…
npower - being taught a lesson
If like me you have received dreadful customer service from npower the following might cheer you up slightly. http://www.mirror.co.uk/money/personal-finance/man-wins-3000-npower-after-3936566 I particularly liked reading npower bleating that the customer (successfully) sent in debt collectors to their head office.
appology letter from british gas
I have received a letter from british gas apologising that they didn't take my final balance when I left them, my final payment should have been collected by direct debit but due to a technical problem this didn't happen and I wasn't sent any reminders to pay what I owed, when I rang british gas to query this they said a…
Final bill issue with flow energy and scottish power
I moved from flow energy to scottish power in june and submitted my opening reads to scottishpower. I have been chasing flow energy for final bill and they always say they are waiting for scottish power to send the closing reads to them and as per industry regulations they can't accept from me. When I speak to scottish…
nPower: Deceitful, Arrogant & Vindictive
Charge #1: Deceitful I phoned nPower to change my gas & electric for new tenants who don't speak good English. The system said "Give us your number and we'll call you back. Don't worry you won't lose you place in the queue". Load of rubbish. Having waited nearly 2 hours I called them back on the same number, and sorted the…
coop energy
Hi is anyone else having bother logging into their account?.i get onto the main page,press login and up comes internet explorer cannot display webage. thanks.
MSE News: Power networks’ cap could see energy bills drop by £12
"Energy bills could fall by an average of £12 a year if proposals to cap electricity networks spend get the go ahead "... Read the full story: Power networks’ cap could see energy bills drop by £12 Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our…
Price help
How much do you think I can expect to pay for utilities each month in a 1 bed flat in Manchester city centre with an EPC rating of D?

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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