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Spark Energy please advice
Hi All, I thought this place would be the best to ask for advice, Not spoke to Spark yet,,, to afraid, in 2008 we moved over to this property, and spark was the energy provider through the letting agent, I've set up the Direct Debit for no hassle payments, it was something like 84 pounds a month for dual elect and gas,…
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Scottish Power removed without consent my RCD unit
Hi, On Monday 31/3/14 I had a electrician call to carry out a electrical safety test, during his inspection he advised me to have a RCD ( residual current device ) fitted, I told him I had one when the house was rewired 15yrs ago, on inspection of the fuse board I noticed it must of been removed by Scottish Power in March…
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Thinking of Changing from EDF to First Utility
Hi There...I'm currently on EDF Tarrif ending April 2015, I've signed up to EDF Blue Plus Price Promise June 2015 so as not to fall onto their Standard Tarrif & there's no exit Fees. Done a Comparison Quote & the First Utility ISave v 18 May 15 is estimated to save me £99. My usage is under average at 2,589 kWh Elec &…
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British Gas
Have just come to the end of my deal with BG and have been switched to standard tariff. The tell me I need to pay £83 per month. Having updated on Cheap energy club I see that MSE thinks my annual usage equates to £41 per month. Either energy club figures are wrong or BG wants to be in front by £500 over the year???
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Smelly Gas Meter
My gas meter is in my kitchen in a cupboard above the back door. (It's a Victorian property with high ceilings). The meter itself is not attached to the wall. It just hangs there and is held by the two pipes either side. When it moves - either when physically touched (it can be wobbled) or by the vibrations from shutting…
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2 readings, 1 rate
Hey there, Basically, I have 1 meter with the 'low' and 'normal' readings. I get charged the same per Kwh on all of these readings. I thought that I was supposed to get a lower Kph rate for the low readings. Can somebody please clarify why I get the same rate for both low and high. On my meter for my last bill it read…
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How to claim for lost freezer contents from energy providers after power cut
Recently we had a power cut that lasted from 10pm Friday to 1pm Sunday and even though we never opened the freezer door, the contents inside perished. I have called British Gas (as I get dual fuel from them) but they said it is the provider SSE I should contact. I went through to SSE via their complaints procedure but they…
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Meter running backwards (no solar)
I bought my house from a property developer in January and submitted electricity readings to the provider before changing to first utility - when I came to doing the reading for first utility I noticed the reading was less and I thought I had just made a mistake. But now its time for a meter reading again and again the…
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Scottish Power Incorrect Bills
I have Scottish Power for both my gas and electricity. My old tariff was Online fixed January 2014 which should have ended around the 1st January 2014 (i think) I had an email from them at the end of last year offering another fixed deal (cant remember the exact tariff but think it was fixed until 2015 sometime). I agreed…
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NPower Nightmare/Need Advice
I switched my gas and electric to NPower last October---the electric got set up ok but the gas did not. I did the usual phone calls where I was told it would all be sorted in a few weeks but when nothing had happened by January I raised it with the executive complaints department. They have been dealing with it since then,…
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Electricity cost
Can anyone please advise. Our granddaughter lives in a two bedded flat with a sitting room kitchen and bathroom. The who place is heated with storage heaters that I think are partly on an economy meter. They are both out at work full time. EON have just raised their monthly standing order to £180 per month. I cannot…
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Unexpected Gas meter credit...
I topped up my gas card £10 as my gas meter was in emergency credit. To my surprise, when I loaded the credit from the card, a new meter balance shows £1835. I've had no correspondence from the supplier regarding this and am wondering what is going on (although I am not complaining...) Any ideas ? Thanks in advance for any…
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British Gas Free Insulation + gift card deal
We've recently filled out the contact form provided through MSE and have just received a call from British Gas. After answering all the questions we were assured that if all info was accurate we would qualify for the deal :T Astounded to find out the first available survey is 9th January 2015!! :mad: Anyone had any joy…
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Fix for 12 months or until 30 June 2016?
Hi. My EDF fix has come to an end and I'm trying to decide between Ovo's 12-month fix and Ovo's fix until 30 June 2016. On the (kWh) usage figures I provided, the longer fix comes out £26 more expensive, which roughly equates to the same prices for this year and then a 5% price rise next year. I'm assuming prices will go…
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Changing supplier, what happens on switch date?
Hi, I'm switching gas and electric supplier from Scottish Power to Ovo and the switch date is today, am I supposed to do anything, such as take meter readings or anything?
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Ovo Energy Switching Problems
I have waited several weeks for my welcome pack, Nothing! I have emailed Ovo asking them to send one, No Response! I have telephoned the help line only to wait endlessly listening to music with no indication of how long the queue is! Never got through to speak to anyone!! I have only ever received 3 emails from them, Ist…
