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£40 Winter Top Up Payment credit -British Gas
On my Feb Gas bill with British Gas there is a: £40 Winter Top Up Payment credit I received no information with gas bill and cannot find any information on BG website. What is the reason for this ?
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British gas cavity insulation questions & experiences?
Thinking of applying for this on behalf of my parents and just wondering if I can enter my own details on the MSE form with my parents address? as I want British Gas to deal with me rather than my parents. What details do they need when they call and later do the survey? We're mainly interested in cavity insulation as…
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Npower nightmare
I switched online to npower from British gas roughly 6 months ago, I never heard anything from them so assumed it hadn't gone ahead. 2 months later I realised I hadn't received my quarterly bill from British gas & gave them a call, they told me I no longer have an account with them, so I rang npower. The lady was very…
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Extortionate and Inconsistent Electricity Bills
In July last year I moved into supported accommodation, a 1 bedroom flat with me as sole occupant. For the first few months my electricity bills seemed OK averaging approx. £40 per month. Then I received my bill for 19/11/13 - 13/12/13, and this came to £114.52. I paid this and the following month reduced the settings on…
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BGas insulation offer phone number?
Does anybody have it? I asked to be called in the evening, and have had 8 missed calls from british gas all between 3 and 4 pm and then they stopped, no email with a number I have re-applied but cant see them calling in the evening so ill call them if i can get the number
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First Utility Price Rise
From 1st April F-U have changed their tariffs. I was on iSave v14 which was consistently showing as a good tariff for my usage on comparison sites. They have abolished that tariff and put me on iSave Everyday. I ran that through the comparison site and it showed me a £600 per year saving with the the F-U iSave Fixed May…
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Why have I not had an inspector read my meter in over 7 years
I've been with my utility provider for 7 years and have never had an inspector read. I'm currently moving supplier so I'm hoping this will change. I've had meter man readings plus my own but never one from the inspector. Has anyone else had this issue?
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rough idea of cost to fit a thermostat to boiler
hi all i currently dont have a thermostat on my heating so its either on or off (on timer). i can adjust the temperature of the water in the system. currently i have it set for minimum hours so its not wasted if i am not in (as obv it wont turn itself off) but means once the temp drops after its gone off im constantly up…
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First Utility and my shocking customer experience with them
I would prefer to not have to be writing here- but for those who are considering moving to First Utility- here is my experience with them to date. The following is an email I sent to their MD on 13/2/14, cc'ing in the Director of Customer Services and the customer service department: Dear Mr McCaig, I am writing to you to…
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New House - SSE, supplied - storage heating - expensive?
Hi there, This may turn into quite a long winded query but I'm hoping someone out there can be more help than the person I got with Scottish Hydro. We have just moved into a bungalow which is on the standard tarrif rate with SSE and has a 'key' meter due to a past tenant debt. I have been assured by SSE that the rate I am…
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David Wilson newbuild photovoltaic cells and bills
we are with eon and received our first bill. There is no mention of energy from our roof cells (for example you use this many units but produced this man with your cells, so pay x amount) Do I need to call eon and will they 'link' what energy we produce to our account? I looked in my David Wilson handbook and all it says…
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Electricity account rebate
Because of the mild winter and my careful handling of our gas and electricity my N Power account is currently £800 in credit! Am I entitled to ask for a refund of some or all of this money
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Npower - whats going on with them ?
I'll try and make this brief........ Been with them for a number of years on dual fuel tariff / direct debit paid - all was well until - I moved home last October. I informed them of the move and took them with me as my energy supplier.........agreed a new direct debit rate on the telephone with them - all was…
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Strange EDF retention letter..
Why dont businesses ever listen to their customers? My fixed price EDF was coming to an end. I received some mailshots saying they would kindly transfer me to their blue promise deal. I checked their fixed blue deal but found a better deal so initiated a transfer. The transfer is now complete and I'm with my new supplier.…
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EON- Here we go again.
I had an awful level of service from EON a couple of years agoand…..here we go again. I was asked to consolidate my energy accounts last lastyear. Since then I note there have beenwithdrawals from my account. On TuesdayEON put another Pre-payment meter on my house and disconnected my supplyleaving me with no gas for heat…
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NPower hiking estimated projected usage!
Got my most recent bill, which came as a bit of a shock, but when the dust settled, I realised it was for a 7 month period and not 6. However, NPower had then calculated my anticipated usage for the next 12 months at an inflated rate, increasing my estimated use by 20% aprox for both gas and electricity. They even included…
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How do I check my actual E7 meter timings
I've an economy 7 meter & tariff. It's a 5196d digital meter. I suspect there's something up with the time settings - the immersion heater is the main load which is set from 0300-0500, but the meter says that most usage is peak rate. How can I check when the meter is recording peak or off-peak rates, or what the time…
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NPower Billing Problems
We pay £96 a month direct debit to NPower. We're £948 in credit. Our last bill was June 2013. In Feb 2014 they billed us £450 and reduced the DD to £10. Then cancelled the bill. Now they've blocked the billing. Spent 90 minutes on phone today and they wont say why, what's wrong or when it'll be sorted. I can't seem to get…
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No real saving for DD. Should I go to quarterly cash pay?
I'm at the end of a fixed April 2014 with Scottish Power. On offer with them is dual standard at Elec 13.084p Gas 4.129p plus 27.39p standing charge each or fixed to Apr 16 for exactly same price with only 10.50 annual discount for Direct debit. Payment at present is £226 per month. Last years use was 6065kwh elec and…
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Thermal store size
Hi all, I have just purchased a hunter boiler logburner. My fitter says I need a 450 litre thermal store to connect to for best results. I spoke to gledhill and they say I need a 250 litre. Can anyone please advise me on how you calculate the size needed. If it helps the log burner is a hunter herald 14. Thanks
