Npower - whats going on with them ?

whiteswan

I'll try and make this brief........

Been with them for a number of years on dual fuel tariff / direct debit paid - all was well until - I moved home last October.

I informed them of the move and took them with me as my energy supplier.........agreed a new direct debit rate on the telephone with them - all was good.............or so I thought.

No DIRECT DEBITS have ever been claimed since that date - I have given them the details over the phone on numerous occasions - even sent them a direct debit mandate despite being told that my old direct debit would continue without interruption - albeit at a different rate.

I have sent them many messages via their "contact us" section on my online account - where I submit my readings monthly.

I have telephoned may occasions.

At the moment I am on "hold" with their customer service team - been on hold exactly 46mins at the moment...........:(:(

I am now getting HUGE bills as well as demands for payment - what else can I do ?

As an aside I am disabled on DLA and Working Tax Credits - I asked them if there were any "special" tariffs or maybe one off payments to help me with the bills but have been told No - is this correct ?

Dave

molerat

Hundreds of posts on here about NPower's systems meltdown and their inability to get their computers to do anything correctly and the inability of their call centres to fix it. Stop calling and e-mailing as you are wasting your time. WRITE a good old fashioned paper and stamp letter, sent with proof of postage, headed in bold COMPLAINT stating the simple facts and what you want them to do about it. They have 8 weeks to sort it to your satisfaction or you pass it up to the ombudsman.

whiteswan

Thank you for the reply..........

I sent 160 minutes on the telephone with them yesterday - and am still not sure where I stand.

They have not taken any money from my account since last October despite a valid Direct Debit being in place.

I will write a letter as suggested - but as I was told yesterday - if I don't pay my bill immediately I will be disconnected.

I explained I am disabled (registered with them as disabled for years) - and surely I am classed as a "vulnerable" customer and that until this matters sorted out can't they stop ending me threatening letters.

Nope - just pay the bill !

Disgruntled from Oldham

Is there a specific address I send the complaint letter to ?

Dave

Bluebirdman_of_Alcathays

Paul Massara
npower centre
Oak House
Bridgwater Road
Warndon
Worcester
WR4 9FP