£40 Winter Top Up Payment credit -British Gas

mro

On my Feb Gas bill with British Gas there is a:

£40 Winter Top Up Payment credit

I received no information with gas bill and cannot find any information on BG website.

What is the reason for this ?

Nada666

Probably to do with this.

mro

Nada666 wrote: »

Probably to do with this.

I don't get Warm Home Discount.

SwanJon

If you don't have electricity with British Gas, but do have gas this credit was based on if you had the essentials tariff at the time it was withdrawn.

mro

SwanJon wrote: »

If you don't have electricity with British Gas, but do have gas this credit was based on if you had the essentials tariff at the time it was withdrawn.

That must explain, yes, only my gas is with British Gas and I was on Essentials Tariff when it ended.

How did you know that out of interest, as can't find any information ?

Did you get the £40 credit ?

SwanJon

No, I work there.
You should have received something when the last price rise was annoucned (Oct/Nov last year) so can understand why it isn't obvious now - even if you did read it then.

mro

SwanJon wrote: »

No, I work there.
You should have received something when the last price rise was annoucned (Oct/Nov last year) so can understand why it isn't obvious now - even if you did read it then.

I've checked the 17-Oct-13 price rise letter, can't see anything there about this.

I have to assume things were in state of flux with government changes & arguments about energy pricing, as BG then suddenly reduced gas price on 1-Jan-14 without warning.

Only found out about that by accident when checking BG Fixed & Standard tariff prices online in January.


Ps: just seen your signature

mro

Finally just received a letter from British Gas that I qualify for this £40 Winter Top Up payment, even though it was credited to my bill in February; letter says it was announced during BG Price Change in Oct 2013.

Came in very helpful in reducing my winter gas bill

Foxy16

I tel: British Gas in March regarding the £40. as I was on the essentials tariff, and got told this would be added to my next bill. I have just received my bill and haven't received the £40. On phoning and querying this, because I moved property in 2012 (due to further health problems had to move from house to bungalow), I am treated as a 'New Customer' so not connected with the essentials tariff.... Where does customer loyalty come into this, if on moving you are classed as a different customer. I have been with British Gas over 36yrs. Admittedly, the gentleman I spoke to, is going to look into this and contact me Thursday, but am not holding my breath, don't know whether to laugh or cry.

macman

if you move home you are in a new contract.
After 36 years, isn't it time to switch? BG aren't interested in customer loyalty.

Foxy16

Moving into this property which is totally different to prior home, and only started using gas heating in Dec. I did not have a gas usage estimate to go by, I will be looking into this later.