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Bill from British Gas 8 months after account closed - can they do this?
Hi, I'm just looking for some advice as to what to do next - I had an account with British Gas which was closed (and as far as I knew settled) in February. I was recently looking through my list of direct debits on my online bank account and deleted the direct debit to British Gas as it had been inactive since February…
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Buying a house - BS7671
We are currently in the process of buying a house and have received the bs7671 form from the sellers solicitor for works and amendments they had carried out in 2008, I was wondering if this covers the whole of the electrical safety of the house? Or will a further electrical safety inspection (a periodic? Or EIRC?) be…
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first utility nitemare
Hi If anyone can give me any advice on this i would be most grateful. About a month ago i made a mistake reading my electric meter, which resulted in getting a £960 bill.Obviously i called them straight away and spoke to a man, he said to give new meter readings which i did and it appears i was rounding up on the numbers…
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Gas meter reading / useage query
Hello my first post on here.... I was looking at my inlaws bill from Eon yesterday and was shocked at how much they spend on energy in a year. Almost £4k for a 4 bed home. I found some old bills with actual readings, so it was a relatively simple process to read the meters and then work out what they have used versus a…
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Southern Electric issues
I used the Energy Club on here to start the switch to Southern Electric. Everything was going well till I received a letter from them saying I had the wrong type of meter and my previous supplier (Scottish Power) hadn't registered it properly when it was changed. I contacted Scottish Power who said this wasn't the case and…
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Coin Meter
Hi, I have £1 coin meters in my flat, which is set at a unit rate of 5.6. This works out at 17.86p per unit. I was just wondering whether this is a normal rate, or whether I should look into asking my landlord to see his bills. I don't want to kick up a fuss unless there really is an issue, so I'm wondering if anyone on…
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Contacting Scottish Power
I contacted Scottish Power (SP) by phone and was told i was 1st in queue to be answered.I then got a message stating "we are experiencing high call volumes".Is this possible even though i was 1st in line. I know SP could have been chatting to someone on the phone b4 me but stating high call volumes when your next in line…
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Npower CSR blamed Ofgem
Hi Just had a direct debit change from Npower which made my eyes water. This looks to be because they are now setting the DD based on the next 6 months usage rather that the 12 months they did before. And of course we're going into winter so it will be much higher, and then very low during summer. I phoned them and they…
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How do I compare?
Ive finally paid off my £3,000 debt with British Gas and have now decided to change suppliers for both Gas and Electricity. Just wondering how my usage compares with other people. I have no clue if it's high or average but im certain it's not low! My house is 3 bedrooms with a loft conversion for my teenage son so on loft…
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Economy 7 meter or single rate (SSE)
FTB moving into property, currently supplied by SSE (gas + electric) I wanted to continue using them so I rang them to arrange a start. Was all fine, until I said I was going to go online and switch to the 1 year fixed deal. But apparently as the electric is 2 rate, it can't be fixed. The lady from SSE mentioned that as…
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Energy companies not paying customers back when they swap!
This opening item on Moneybox was rather worrying. Some energy customers have been hanging onto customers money who are in credit when they change. I wonder how many customers have lost money this way?
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Green Deal assessor recommendation - NW
Hi, I need an assessment done to start the ball rolling on improvements to my house. Can anyone give any personal recommendations for companies near Warrington? If it helps, the house is a solid wall and I would be interested in their views on Biomass, GSHP and solar thermal. Thanks in advance! Rick
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CO death and lenient judge
An absolutely tragic and avoidable situation and an even more mindless verdict. I can only assume that the learned judge was helping out a fellow "professional". No doubt if it had been an ordinary man in the street,they would have been jailed. This amateur landlady is not on her own in flouting the law and failing to care…
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Monthly reads with Npower
i normally do meter read every month, I joined Npower last month, any ideas how long it takes to update bill, once you give a meter reading? just want to keep on top of things, so I know how much I,m using each month roughly
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A contact for nPower??
I want a contact for nPower. I was on their website looking for an email but found nothing, so i looked for an address. I could only find one via the complaints route: PO Box 97, Peterlee, SR8 9AP It's not really a complaint as such that i'm contacting about. I don't want the phone line as i tried this the other day & it…
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Solid wall insulation - is it free?
Hi, I was reading the Green Deal Mythbusting page on Martins site and there is a section that states that anyone is entitled to free solid wall insulation. Is this still the case?? I can't find it on my energy suppliers site. We are renovating an old 1850's cottage that has solid walls, no insulation, and we intend to get…
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Off peak hours. Any ideas?
Hello, I am hoping someone may be able to tell me what (if any) my off peak hours are on my British Gas electricity tariff? I've searched high and low on the BG site but no luck. I'm on Fix and fall Nov 2014 with energy smart. (Still waiting for my energy thingy to be delivered so trying to spend as little money as…
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Moving flats, how do i go about all bills?
Do we need to sort out bills before we move into the new place or do we do it when we get there? This is the first time I have to sort it out myself so I'm a little confused. Also, how is it best to work out where to go for the cheapest bills?
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EDF took direct debit early
I recently switched to EDF. They said the first direct debit payment would be on 10th December followed by the first of every month. Last night I noticed that they have taken £45 on 4th December, causing me to go overdrawn. As well as being on the wrong date this is half the amount my monthly payment is supposed to be.…
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npower tries to cut statements - anyone else?
Hi I've been with npower a long time (actually inherited them from a previous occupant) and earlier this year eventually sorted a probem where they had been misreading my meters for several years, resulting in an issue where they thought I owed them for over 200,000 units of electricity. After this scare I insisted on…
