A contact for nPower??

JustAnotherSaver

I want a contact for nPower. I was on their website looking for an email but found nothing, so i looked for an address. I could only find one via the complaints route:

PO Box 97, Peterlee, SR8 9AP

It's not really a complaint as such that i'm contacting about. I don't want the phone line as i tried this the other day & it said there was a minimum of 45 minutes wait. Forget that for a carry on!!

I switched to them, duel fuel, but the paperwork i've had from them only acknowledge electricity, not gas. I want to know what's going on. I have an account number but apparently no online account, so i went to register & it wouldn't let me. It said the account number is invalid or whatever.

I'm considering ditching them before i even begin simply due to the sheer number of grumbles about them online.

Is this the only contact detail, other than the phone number for them?

NittyGritty

theres 2 email contacts on the contact us, click contact us, put complaints into pull down then you should see step 1,2,3 2 and 3 are the ones you need

nPower

JustAnotherSaver wrote: »

I want a contact for nPower. I was on their website looking for an email but found nothing, so i looked for an address. I could only find one via the complaints route:

PO Box 97, Peterlee, SR8 9AP

It's not really a complaint as such that i'm contacting about. I don't want the phone line as i tried this the other day & it said there was a minimum of 45 minutes wait. Forget that for a carry on!!

I switched to them, duel fuel, but the paperwork i've had from them only acknowledge electricity, not gas. I want to know what's going on. I have an account number but apparently no online account, so i went to register & it wouldn't let me. It said the account number is invalid or whatever.

I'm considering ditching them before i even begin simply due to the sheer number of grumbles about them online.

Is this the only contact detail, other than the phone number for them?

Hi JustAnotherSaver

Thanks for your post. If you'd like to send an email to the email address showing on our profile page we'll be happy to take a look into your application for you.

Thanks

David

onthehill

Question to OP.

Did this "David" from npower actually sort anything?

Am curious because he didn't seem to answer your original question with regard to a clear contact or address.

chanz4

They can't post emails

JustAnotherSaver

onthehill wrote: »

Question to OP.

Did this "David" from npower actually sort anything?

Am curious because he didn't seem to answer your original question with regard to a clear contact or address.

I only got the message from them Friday night lol. Even i wouldn't expect a reply by Monday.

silverwhistle

Why can't Npower offer a simple contact email on their web site? I do not want to make a complaint at this stage: just advise them that I have yet to have bills following the installation of credit meters in August. Nor do I want to register as to do that requires the acceptance of on-line billing.

Fortunately I don't have DD set up with them and I'm keeping a regular record of my usage, but it's all so uneccessary. I'll be changing at the end of winter anyway, so perhaps my final bill (if I get one) will be my first..

Bobxall

They don't want emails, just people holding on the phone.
But email them at complaintsteam@npower.com but don't hold your breath - they too bungle. You will get through to them though.