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Renting but not living
I am a student and have signed a year contract for a shared house with two others, starting in July this year. No-one has moved in yet and no-one will be living in the house until September. We have yet to sort out gas and electricity (and water for that matter) for the house but should we be paying for these from the…
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Immersion heater at new flat
Hi guys, Just moved into a new flat (Renting) and i've discovered that im on Economy 7, with what appears to be an immersion heater. I've taken pictures of the heating system I have, so that its easier to understand what I'm talking about. icloud.com/photostream/#A359UlCqT5u1q My estate agents and landlords are terrible…
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Wiring Check
I would like to get my house wiring checked out - it is at least 25 years old - we have a couple of sockets loose on the walls If I had wanted this done 20 years ago - I would have contacted my local electricity board - but since privatisation, I don't think that this is possible Hence I need some advise as how to choose…
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Energy Club
Yesterday I registered with the Club on behalf of my elderly father. I subsequently went on to change his utility supplier. Now i am wondering when I registered who`s address did I put down, his or mine. I can see now way of checking this when I log-in. It only seems to give me access to basic things like name, email and…
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Npower shambles
The executive complaints team. The very name suggests that the complaint is at the highest level and receiving personal attention. They send me a letter apologising for the fiasco. Listen to this rubbish "Rest assured we're doing everything we can to resolve your issue and we will keep in touch with you as we work towards…
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ScottishPower electricity final bill
Scottish Power electricity final bill shows my electricity usage as 548 kwHrs for period from 18-29 June(I gave reading on 18 June not 30 Jun as bill states). I don't understand how this was calculated as, according to the energy consumption chart my daily average was never expected to exceed 3 units(which bill gives as my…
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Cheap Energy Club queries
I am using The Cheap Energy club to switch my gas/electricity provider. Sorry if the following seems like silly questions... If, during my contract term with my energy supplier, I am emailed with a cheaper option, would that include the bail out fee or would I need to take that into consideration? So it might not actually…
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npower "Disconnection Notes"
I am in arrears with my nPower account (duel fuel) by about £360. This has mounted up since March's quarterly bill. I pay online with my debit card and don't have a pre-pay (rip off) meter (as it's against my tenancy agreement). Their local agent has been writing ON THE FRONT of the envelope with warnings of disconnection…
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New House - What Plans?
We have just moved into a new 4 bedroom house which used to have storage heaters but now bees upgraded to a gas central heating system. The Hob is electric and currently only 2-3 people will be living there on a full time basis. Which provider and package would best suit us? We have done a Uswitch search but still unclear…
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High Gas Usage
I am becoming very concerned about my gas usage over the autumn/winter months and was hoping for some advice on what mighht be casusing it. My usage in Q4 2012 was 11718kWh compared to 6807kWh in Q4 2011 (an increase of 72%) My usage in Q1 2013 was 15438 kWh copared to 8356kWh in Q1 2012 (an increase of 85%) I know last…
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Help needed with a complaint
Hi there, I have lodged a complaint with SSE based on a £500 bill we received. When we moved into the rented property we were told by the landlord that SSE were the suppliers so we called and told them we were moving in. They asked us what we had been paying for electricity at our previous address (£60 per month) so they…
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Saving a few pence - instant heat showers
Most people with instant heat electric showers are probably like us - stick them on the maximum heat setting and leave it there so it runs at 8-10kW. What you then tend to find is that in winter you have it cranked up to max temp(lowest flow) whereas in summer you turn the heat down which increases the flow. (I realise…
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Why Are E.On Reporting To Equifax ...
......... when I am no longer a customer. I closed my account with them in September 2012 and received a refund cheque on 13th October. My latest Equifax report shows them reporting up to June 2013. No harm really being done as it is showing "up to date" but surely they should not be reporting when we have no relationship.…
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Can somebody add your name to a utility bill without your consent
Hi, I am having an issue due to relationship breakdown and my name has been added to a utility bill which was never previously my responsibility or in my name without my consent. I am currently being pursued by the supplier for payment and am going to complain to the ombudsman.... They have managed to set up a separate…
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Is this possible? Gas engineers please :-)
My room thermostat is in the open plan lounge/diner and I'm having a wood burner fitted soon. This means that the room will be warm enough for the heating not to kick in although I would still want the bedrooms heated. Could I have a remote thermostat unit fitted to my 5 year old Baxi so that the thermostat could sit in…
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Heatwise and EON
I hope some slightly more knowledgeable people can help. We have the Heatwise system supplied by EON and have done ever since we moved into the house 11 years ago. EON have advised us that we can't change suppliers as they are the only company that support the Heatwise system. Firstly, before I start shopping around and…
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£55 gas charge for no gas used
I have just had a bill from E On, not estimated. I have been charged £55 for the quarter. Gas is for the back boiler which is for the heating and hot water. I know for a fact, that the hot water and heating haven't been on since April. The pilot light will still be on but it's £55 acceptable? I emailed EOn and asked if…
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NPOWER and moving house - need advice!!
Hi Guys, Ok need a bit of advice. I am currently with NPower for both gas and electric and pay £65.00 every month by direct debit. I rang them today and gave them up to date readings and it turns out i owe them £600.00 as obviously not been paying enough on the DD. Anyway i have just bought my first house and i am due to…
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Length Of Time Required For Switching?
Hi my 'Blue + Price Promise Sept 2013' with EDF will be coming to an end, thinking of Scottish Power' next who say it takes 5 weeks from the date you entered into the contract to complete the switch. Would you say I could leave it for now? Or switch now, the completion may take longer? Thx
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Heating options
Hi, I'm in the process of buying a house which has electric convection heaters in each room. (3 bed detached, around 1200 square feet) I dont think mains gas is an option as there is no supply within the village judging from other properties for sale in the area, I am assuming that the cost of connection would be…
