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Energy

Archives for April 2013

Short measure of heating oil?
Hi all, New to the forum so forgive any mistakes! I recently ordered 500 litres of home heating oil and not sure if its the correct amount. I dipped the tank last night before delivery and straight after when I got home. I was out at delivery time. I measured my tank, it's a cylinder 120 cm x 120 high. I measured 38 cm of…
Scottish Power mistakenly sends prepayment card?
Just wondering if anyone has any clue. I just moved in a new (rented) flat so just did the normal thing and called Scottish Power (on Monday 29/04) to tell them I have just moved in. My landlord told me he has just signed up for Online Saver which will come into play 24 May. Today I received a prepayment…
Question about a shower
Hi, a shower was installed a couple of months ago, which now not working. There is a combination boiler in the kitchen which is the next room to the bathroom. The plumber did not take the feed from the combinations boiler to the shower this not what was wanted. The plumber took a feed from the cold water from the sink in…
Airtricity
ok So I signed up for a year with airtricity for a year, I changed from powerni. I have an old meter which is quite hard to read. And I hold my hands up and say I made a mistake, I read my meter wrong I added an extra 1000 units to bill! So to my surprise when I checked my bill online I was sitting with a £200 bill!It was…
power outage
My electricity was out for 26 hours so I lost the food in my freezer. The power company advised me to claim on my house insurance. Because I wasn't in at the time of the power failure and they could not access my house to provide a generator the guaranteed payment of £54 that they give out after 18 hours they will not pay…
Last months gas bill is mental
For some reason we can not understand last months gas bill rocketed. We live in a 2 bedroom terraced house, and have a new Worcster Bosch combi boiler, and a 4 ring gas stove, that is it. Somehow we used 100 meter units (imperial meter) and this equates to 1112kw of gas. I gave a meter reading 3 days ago and again today…
can i do this?
hello I was abused by a company. I went through their preferred complaint system path, I was very polite, and then i went to the ombudsman. They all lied through out. I did not sign on the dotted line like they wanted me to, or cash the cheque they sent, so to sweep it all under the carpet. I have solid evidence of their…
Help - Big Electricity Bill Incoming
Hi First post, have come here to seek advice as you all seem to know what you are talking about. I've got myself into a stupid situation with my electric bill and would really like some help on the best way to sort it out. I live in a flat share with 2 others, the bills have been split out between us with the electric…
Shocking utility bill..
I've just got my first bill from Npower and it's knocked me for six, i wanted to enquire here first before i call them up and possibly look stupid. I've only been in my property since October, by the time it switched over i wasn't due to make a direct debit payment until the end of December... the DD was set at £50/month…
First time buyer, when to start Gas & electric etc?
Hi guys! So, just about to complete on my first ever house purchase! I'm buying my dad's house from him, I already live at the property and pay him rent in cash every month to pay the bills. So, I need to get contracts myself and pay all the bills in my name. Daft question, can I just check out the best available suppliers…
ECO for solid wall insulation
Hi, I contacted the energy saving trust in February ,who confirmed that I was eligible for ECO funding for solid wall insulation and they forwarded my details to Scottish power, eventually I have been contacted by Scottish power ,who told me that they and all other energy companies were only doing boilers loft and cavity…
Help - Breach of confidentiality?
Hello, Long story short, I'm worried that I will potentially soon be in a dispute with someone I live with over energy bill payments. I have made sure that everything is above board but nonetheless I'm quite concerned about the way things might go. The account is in my name only. My flatmate tried to access my account…
Wrong Electricity Meter Reading
I received a bill from E.On last week for nearly £500 for electricity supplied to a property I moved out of in June last year. They had been taking readings from the wrong meter and have now decided that they have found the right meter and want money from me. The building was a block of flats, I had no access to the meters…
Npower bill doesn't even add up
I know there have been many reported problems with NPower and their new billing system but the latest bill I have from them doesn't even add up. I have this little gem:- Your Direct Debit Account Ongoing Gas Energy Usage Balance on last bill : -£18.51 Cancelled bill on 12/02/2013 (inc. VAT of -£0.29) (Electricity -£0.29,…
Moving house - disconnect and get a new one?
Hi All, We're moving from our current 2 bed flat to (hopefully) a 3 bed house in central London. Any suggestions for the gas & electricity? Currently we're with British Gas for both, not sure what the best course of action here. Should we move with BG and switch? Or should we just have a clean break and get a new one? A…
Npower – beware of these mendacious chisellers
I’m writing this post to warn others, if they weren’t already aware, of the dangers of dealing with Npower. I left Npower in early February for another energy provider to save money. On the date of leaving, my account was approximately £200 in credit, but my final gas bill (which is not expected to exceed £150) was yet to…
Timing for switching from Go Fix 11 tariff without incurring cancellation fee
I've been on nPower's Go Fix 11 tariff for a couple of years. This comes to an end on May 21st and I get put on their Standard Tariff if I do nothing which is very pricey. I plan to move to their Energy Online Aug 14 tariff but should I wait until May 21st to do this or start the process now? Sticking point being there is…
For Eon Rep.....
Or anyone on the standard tariff, paying the new standing charges. I'm on the standard tariff/Energy Plan. I asked Eon by email what the new tariff charges are, as I know that it won't be long before I have to change to the standing charges. I've received a reply telling me them, but, would I still get the 3% discount for…
Npower - When they say your in credit but only pay half of what the owe you ?
hey I moved in with my partner on 1st feb to a one bedroom flat. We received a gas and electric bill from npower and stayed with they as they seemed cheap but when we rang up to pay a bill we got and asked for pre payed meters to be put in they said they can do this. After that we received another bill with a different…
E.on tarrifs - NOT just the plans
My Age UK Fixed Price Saver ends on 1 Jun 13 and Eon say that they will move me to their energy Plan. They state that I can contact them on 1 Jun to move to another plan. On looking on their web site and viewing the various plans available today (five in total) I note that the plans are shown but the tariffs are NOT, so…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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