can i do this?

qwirty

hello

I was abused by a company. I went through their preferred complaint system path, I was very polite, and then i went to the ombudsman. They all lied through out. I did not sign on the dotted line like they wanted me to, or cash the cheque they sent, so to sweep it all under the carpet.

I have solid evidence of their lies and how they operate, to steal entitlement away form customers.

I would like to share my story on a blog.

Can I upload emails , letters ,photographs and audio recordings?

Maybe blank out names? pitch down the voice on the audio? And blank out reference numbers?

Or should I just give a general overview of each reply and recording made?

thanks for your help.
: )

Kayalana99

Newspaper? This isn't the most active part of the fourm even if you were to get everything into it and to be quite frank I doubt it would make a differnce anyway!

Cornucopia

As long as what you publish is true, then you have an immediate defence to libel.

As far as DPA is concerned, you should not identify a living person e.g. by publishing their photo, name & phone number, unless you have a solid journalistic reason for doing so.

qwirty

Cornucopia wrote: »

As long as what you publish is true, then you have an immediate defence to libel.

As far as DPA is concerned, you should not identify a living person e.g. by publishing their photo, name & phone number, unless you have a solid journalistic reason for doing so.

thank you , i shall blank out the names.

After all, these people may have been ordered to do bad things, with the threat of losing a job or wage decrease.

As long as I can mention the company names involved, I shall feel better knowing at least other people who are in the same boat can find my blog.

thank you for your help : )

Wywth

qwirty wrote: »

hello

I was abused by a company. I went through their preferred complaint system path, I was very polite, and then i went to the ombudsman. They all lied through out. I did not sign on the dotted line like they wanted me to, or cash the cheque they sent, so to sweep it all under the carpet.

I have solid evidence of their lies and how they operate, to steal entitlement away form customers.

I would like to share my story on a blog.

Can I upload emails , letters ,photographs and audio recordings?

Maybe blank out names? pitch down the voice on the audio? And blank out reference numbers?

Or should I just give a general overview of each reply and recording made?

thanks for your help.
: )

If you are unhappy with the proposed resolution by the energy ombudsman, you are under no obligation to agree to it.

The supplier will only be bound by any resolution proposed by the ombudsman, if you first agree to such resolution.

Be aware that in any court claim, you would be expected to show you have mitigated any loss, so refusing to cash any cheque may not be wise.

dogshome

Hmmm - To cash the cheque, or not to cash the cheque?

The Ombudsman came to a decision, that included a level of financial recompense - You can't choose to accept some parts of the judgement and reject others - Cashing the cheque will be taken as an acceptance of the Ombudsmans findings in their entirety - Game Over

So far as the duty of mitigating the loss is concerned, it's all about causeing unreasonable costs to the opposing party. ie When this goes to the Small Claims Court, if qwerty chose to travel to the Court in a chauffer driven limosine and added it's cost to the claim, then that would be rejected by the Court - However, public transport, private car costs and even a taxi in some circumstaces, are acceptable

qwirty

Wywth wrote: »

If you are unhappy with the proposed resolution by the energy ombudsman, you are under no obligation to agree to it.

The supplier will only be bound by any resolution proposed by the ombudsman, if you first agree to such resolution.

Be aware that in any court claim, you would be expected to show you have mitigated any loss, so refusing to cash any cheque may not be wise.

We all pay extra money onto the price of energy for instances where the supplier damages property and cause delays to repairs.

After the dozens of lies to avoid fixing my property correctly, many months later, they only offered a 'good will' cheque so to avoid paying what they really owed on their compensation chart, which was hidden deep on their website.

from my experience this particular complaints team is setup, without doubt to take away customer entitlement . They lie through there teeth, even when solid evidence is presented they ignore it. perverting the cause of justice.

They surly must be earning commission on every claim payout they can reduce.

And it didn’t just happen to me it happened to my neighbours too, and other people up the road.

This Particular company is operation all around the country. Will thousands+ of people will be subjected to what I went through? What a waste of focus , energy ,time and stress. its just all wrong.

And the ombudsman is working hand in hand with the corporation, they are not fully independent, like we are told they are.

dogshome

Hi qwirty - With your rejection of the Ombudsmans decision, to get the financial settlement you calculate you are entitled to, your only route is the Small Claims Court.

Whilst you just might get the attention of the Press to publicise your grievance and show up the entire system for the sham that it is, any paper will have to spend a deal of time and expense checking every detail of your saga before they will publish

However good story where the 'little' customer takes on the BIG boys in the Small Claims Court, is more newsworthy and easier for the press as a judge has done all the hard work for them

Lots of SMC info online and you can even apply online, there is a table of fee's depedending on the value of the claim, but you get these back if you win

However - Before going anywhere near the court, you must write to the Company rejecting the Ombudsmans decision and giving them details of what you think they owe you and the calculations used to arrive at that figure - If you don't do this the court will throw the case out without even looking at it - advising the company that if you do not recieve settlement in 21 days you will take to the SMC
Post the letter on a 'To be signed for' basis

qwirty

dogshome wrote: »

Hi qwirty - With your rejection of the Ombudsmans decision, to get the financial settlement you calculate you are entitled to, your only route is the Small Claims Court.

Whilst you just might get the attention of the Press to publicise your grievance and show up the entire system for the sham that it is, any paper will have to spend a deal of time and expense checking every detail of your saga before they will publish

However good story where the 'little' customer takes on the BIG boys in the Small Claims Court, is more newsworthy and easier for the press as a judge has done all the hard work for them

Lots of SMC info online and you can even apply online, there is a table of fee's depedending on the value of the claim, but you get these back if you win

However - Before going anywhere near the court, you must write to the Company rejecting the Ombudsmans decision and giving them details of what you think they owe you and the calculations used to arrive at that figure - If you don't do this the court will throw the case out without even looking at it - advising the company that if you do not recieve settlement in 21 days you will take to the SMC
Post the letter on a 'To be signed for' basis

It's probably to late for small claims court in the UK?

It happened in late 2009 and the ombudsman took till late 2010 to come to a ridiculous final decision.

At the time, I felt that if they ( National Grid, one of the largest companies in the world) can lie to me and the ombudsman; and the ombudsman recognise they were lying, but allowed it to happen, and for the ombudsman to completely ignored vital evidence, I would not stand a chance in court. I was fearful that a court could probably controlled by them also. Even with audio recordings and statements from neighbours and estate agents involved. photos before and after. all communication documented by letter and email , no phone calls. It still became impossible to fight the beast.

All I feel I can do, is type up a blog. maybe a media show will google it out and want to use the information?

I am just as much disgusted with the ombudsman, I’d like to take them to court.

thanks for your thoughts.

dogshome

For most cases, you have a window of up to six years to run it through the Small Claims Court