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How not to handle a refund request.
I bought my son a couple of vintage arcade game cartridges for Christmas from different sellers. One of them has a fault in that it either played with no sound or the sound keeps breaking up. The seller is one of those who puts No Reterns in big letters on there listings, but we all know that means nothing if they are…
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my first neg
:( Woke up today to find a red shiny dot from a US buyer - It basically says no item received- and refers to the fact that ebay won't do anything about it as they can't open a case. This buyer has never contacted me, has never opened a case and has made no effort to let me know there was an issue. It looks as though he has…
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IMPORTANT - EBay glitch
I was reading on the EBay discussion boards that there is a glitch where out of stock items are selling I relisted a multi variation listing and double checked that the items I had sold out of were "greyed out" and this morning, I have sold one that is out of stock There is no way I'm accepting an out of stock defect for…
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What percentage of full price do you accept as a best offer?
Hi I was wondering what people consider a reasonable best offer on a BIN item. Does offering free post make any difference on the percentage. It interests me that some people just click BIN and pay the full whack and others send what I consider poor offers. JuzaMum
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Paypal Refund Question
I have raised a not as described dispute through PP and immediately received two emails - one from PP confirming that my dispute had been raised with the seller, the second from the seller stating that my order had been updated and a refund had been made. This is not an eBay purchase. The email from the seller is obviously…
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Why do sellers expect buyers to pay for *insured* delivery?
The seller is 1000000000% responsible for delivery of their product If they decide to employ a third party to deliver then the third party is acting on behalf of the seller/employer as *their* agent That being an irrefutable fact Why do sellers expect buyers to pay for *insured* delivery? Rhetorical It doesn't need an…
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john Pye auctions
We often have newbies asking where to buy things- and I saw this in the daily Mail today: http://www.dailymail.co.uk/money/news/article-3378012/The-bargain-hunter-s-paradise-ve-never-heard-s-packed-Dysons-sofas-iPhones-going-song-s-catch.html It is definitely for the Del Boys amongst us! Personally it is not the sort of…
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Anyone having problems with royal mail tracking
Is anyone having problems with royal mail tracking as I bought an item on ebay on sunday then on Monday I get an email from ebay to say the seller has marked my item as dispatched and also I was provided with a tracking number. I've checked the tracking number and it keeps showing That item number isn't recognised. I've…
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How to follow up feedback given to me
I would appreciate if someone could tell me how to follow up feedback I've received. I did it years ago but have checked my selling manager page and also seller central but can't find the instructions on how to do this. The buyer left me feedback saying 'There were 3 holes not just 1'. I do know that there were no holes in…
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ebay scam advise
Hi My wife bought a book box set back on the 13th Aug 2015 from an ebay seller. She paid on credit card. The items value was £32. The box set turned up 3 days later and she thought nothing of if. Now on the 21st Dec she has received a letter from a book wholesaler saying they are going to begin criminal proceedings against…
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Buyer wants to return item that has been worn
hello, I have sold a pair of women size Wellington boots on eBay two weeks ago and the buyer contacted me yesterday that he wants to return it as the boots were damaged. I am a private seller and the buyer said the shoes was perfect when he received it and he gave it to her daughter for Christmas and she worn it for a day…
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Scammed via bank transfer!? Help
So bought a £100 item from gumtree. Long story short, i sent him the money and 3 weeks later no response. I dont have any of his details since gumtree is sort of anonymous. He only gave me his account number, sort code and his [false] name. Is there any thing i can possibly do ? Urgent help ? If i go to my bank and tell…
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20 listings free allowance..
I thought ebay gave you 20 BIN listings free per month.... or does this only apply to private sellers rather than business? Forgive my ignorance but I only usually post in the cars category which has always been excempt from any promotions. But now trying to list in other categories and they want twenty odd pence…
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sports direct returns
I am currently searching where to purchase pallets of sports direct returned stock. I run a business selling sports and outdoor clothing/footwear. Most of my stock is overstock, end of line and some returns. I purchase this stuff from several different companies who all seem to sell sports direct items in bulk at a…
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Item not a described and discovered late
My elderly neighbour bought a Garmin Sat Nav off Ebay for her son for Christmas nice Sat Nav not a bad price. The Sat Nav was described as having European maps which he needed. His car has an inbuilt Sat nav system and this unit was wanted for when he goes abroad which he does a lot The Sat Nav arrived end of November and…
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Who regulates Parcel Monkey?
I had a horrid experience using Parcel Monkey and want to report them for false advertising on their site (among other things). They are totally unresponsive to any contact. Who regulates these third party shippers?
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Myhermes - site issues
Just a warning- MyHermes might be having site issues today so watch your payments carefully. I paid for a parcel and it showed as 'failed- please retry' so I did it again. Then when I checked my paypal account it has gone through twice. Not only that but MyHermes via live help say I haven't even sent a parcel- I'm on live…
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Ebay - Late Delivery Rate
I am more than a little confused over this. The pop-up that appears when you look at the seller dashboard states: "Late delivery rate If you post on time and upload a validated tracking number, or your buyers tell us their items were posted on time when they leave Feedback, you're all set. Otherwise, if the tracking…
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Problem with Invoice From Seller
Okay, so bought a lipstick which did not arrive, gave it two weeks and then the seller refunded. Lipstick turned up on Christmas Eve, so messaged seller asking how to pay? Today they sent me an invoice for the lipstick, but the invoice includes the price of an extra one(the one they refunded me for which is showing as an…
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Why have a listing with every size/colour out of stock?
Look here for example item 331103664849
