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What to do....
So a buyer after having an item for a month has said she put the trousers on her daughter and is not happy with them because they are too big in the bottom. I had listed them as the size on the label and don't remember them fitting my daughter funny, but nonetheless I said she could return them even though i'm a private…
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How easy was that ? Selling allowances increased to 100 - query though ?
I've got a business ebay account selling clothes - so have opened up a personal account to to sell My own personal stuff so it don't get mixed up. Selling limit increased from 10 to 100 as Ebay sent me a letter with a code which I've just entered to prove address etc - very easy to do. Anyway - I've only got one defect on…
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Got INR defect removed - tip though always upload tracking !
I got a defect for an INR request last week. The buyer paid for the item on 7th October and luckily I sent it on the same day. RM tried to deliver on 8th signed but no reply - they obviously never left a card. Anyway buyer contacted me via resolution centre on 14th to ask where item was. My mistake - had I updated the…
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Posting perfume
Hi all, I have some perfume, used a few spritz once but its too strong for me. No box. I want to sell it on ebay. How do i go about posting it? Is it right royal mail wont post opened perfume? Is it best to go with collect plus? Thanks
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Parcel Monkey charging additional cost for a parcel which I know was the correct size
Hi all I had an email from Parcel Monkey today to say they are charging me an additional £12.96 for a parcel I recently sent to Denmark, via Parcelforce. My partner and I double and triple checked the dimensions, plus added an extra cm to each one, to ensure that the parcel was within the correct dimensions. They are…
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Correct way to do a refund/return?
I have recently sold a vintage inherited camera to someone who lives not too far away. I sent it RM signed on receipt. He now says it will not take pictures properly and wants a refund so I wanted to confirm the best way to do this to avoid any problems. He has just sent an email and not opened a case at present. Do I just…
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Open cases = reduced visibility
As I have been saying, here is some info on Cassini: http://www.ecommercebytes.com/cab/abu/y214/m01/abu0350/s02 Someone said they doubted that it was true, that eBay had the capability to hide underperforming sellers - it seems it was. I have hardly sold anything for 3 weeks. Yesterday I escalated that damn open case that…
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I bought a phone on ebay please HELP!!!
Hello everyone I was wondering if somebody could please help me my situation is I bought a phone off ebay on Sunday I received Tuesday before 1pm on special delivery as promised it was an iPhone 6 16gb brand new factory sealed I paid £460 for it which I was quite happy with anyway the phone was locked to EE network and I…
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How long do I wait for delivery (ebay?)
I ordered an item on ebay on 15th oct that should have been here by the 20th. I have not received it so asked the seller to issue another, next day delivery, as it is needed tomorrow. They refused so I then asked for a refund (as I've now had to sort an alternative) which has also been refused. Am I entitled to a refund? I…
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Charity Shop Donation - Suitcases?
We've recently had a clear out of the loft and found 6 old suitcases - I think they must have been breeding up there! They are all in good condition but some are a bit old fashioned (10-15 years old). Does anyone know if charity shops take this kind of thing?
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Where to sell designer cosmetics?
Hi, I have a lot of new and used once or twice Lancome, Elizabeth Arden & Chanel makeup and nail varnishes. They aren't old or out of date I just have too much so want to get rid of it and it's too good to throw out. But ebay won't let me list it on there site, does anyone know where I can sell it? Any ideas would be great…
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Apparently I'm offering Click and Collect
Just checked some of my listings, and I'm offering Click and Collect. I did get a mail to say they were opting me in, but I hadn't realised it had already been done. Has anyone used this yet, and does it work. My issue is what happens if Argos lose something ?
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Positive Feedback and Low DSR
Hi all, Just a quick question. I've been looking at my dashboard and I have a 1-3 stars for item description. When I've checked, the buyer left a positive feedback stating: "nothing brilliant, but worth the money. thanks" Would Ebay consider removing the DSR and/or feedback?
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It's all conspiring against me
I sold an item on my private account, trying to boost my sales there to water down the defects. Item went to Spain, fully tracked and insured via Royal Mail. Had the 'its been a week where is my item, eBay say it is late' message (no case opened). Checked tracking to find parcel has arrived safely in the hub at Stockholm…
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Is this spam or is it just me?
Had a message through eBay messages regarding a current auction-type listing. It's listed as free postage to be sent via Royal Mail 2nd class small parcel. The message asks would I use a courier store-store service, then tells me how the system works, provides a direct link so I can check for local participating stores and…
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Do I refund? Will I have fees?
What do you experienced ebayers suggest so that I'm not the loser? I listed a garden wheelbarrow. It very clearly said buyer collects from ....in the listing. It also has ebays standard wording " collection in person" towards the top should the buyer not get to read to the general description. It was buy it now. They…
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Ebay resolution centre message glitch
Another ebay moan. Maybe there should be a sticky called 'Ebay seller support thread' Another buyer opens a case for INR. Fair enough, Ebay more or less forces people to open cases now. I responded in the polite and friendly way that is our standard offering refund or replacement. Then I scroll down and it says: I DIDN'T…
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Ended item early on eBay to sell to highest bidder and now they say they can't pay
Ended item early on eBay to sell to highest bidder and now they say they can't pay because they thought auction had about another 4 days to run and they don't get paid until Tuesday. I'm within my rights to end early and sell. Do I have to be sympathetic to them? I am about to move house and have ended a few low value…
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Ebay Advise Please
Hi Everyone :wave: I bought a tent from Ebay and it was not as described. After talking to the seller, they insisted on going through Ebay as they would not give me a refund. I went through Ebay and was given a full refund. However I still have the tent and had no contact from the seller or request from Ebay to return it.…
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When does the transfer of the title of goods occur?
Hi Very briefly, I bid for and won an item on Ebay which was advertised as collection only. After the auction I contacted the seller and asked if I could send a courier for collection which he agreed. While the item was awaiting collection from the seller garden it was stolen. I had paid for the item via bank transfer (I…
