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Trying to get refund for travel cancellation due to COVID-19
Looking for advice. We are Brits living in USA. Our trip to UK was cancelled due to COVID. We booked flights with Air Canada and they cancelled the flights. They have offered us flight credits which will be very difficult to use, due to family constraints. Unfortunately, This was kind of a last family holiday together. I…
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Holiday Cottage for 4 households
we have booked a holiday cottage through holidaycottages.co.uk. The cottage sleeps 14 and we have 4 different households going. The government guidelines state that only 2 households should stay overnight but the company is sticking to the fact that cottages are now open. We do not want to go against the government…
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Furlough holiday pay
Hi all, I hope someone can help, I’m still on furlough from work but recently we’ve all been made to take paid holiday for a week for this pay day.This isn’t something any of us wanted to do at all. It’s been calculated as half of my hourly rate and our head office have stated it’s because it’s a top up. Everywhere we have…
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Easyjet pull out of Southend airport
https://www.echo-news.co.uk/news/18551340.easyjet-closes-base-southend-airport/ The airline has closed it's hub at the airport in a move to reduce staff numbers. EasyJet has also closed it's bases at Newcastle and Stansted, with 5,000 staff set to be sacked, according to the Sun. The huge announcement comes as bosses admit…
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Cancelled Package Holiday
We had a holiday booked for 30th March to the 6th of April with Teletext Holidays. Obviously it was cancelled yet we have received a credit note from Ryanair for the flights yet are struggling with Teletext as they want to change our holiday and charge us double. We are under the impression that Ryanair shouldn't have sent…
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Problem getting refund from Cruise2
We booked a cruise and stay holiday in January 2020 through Cruise2 and in mid-February the cruise company cancelled the cruise. Within a few days we notified Cruise2 we wanted a refund as this was parts of T&Cs and we are still waiting. Initially they said it would be refunded within 6 weeks, after that they have they…
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Maternity leave and furlough - ineligible due to being on forced annual leave?
Hi, I wondered if anyone is able to give any clarity on the issue we're finding with furlough and maternity leave. We saw the headlines about those coming back from maternity leave after 10 June still being able to be furloughed but we seem to be stuck on a technicality. My wife's maternity leave ended at the end of May…
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British airways rebooked my flights
I was due to fly at the end of August, but now BA have rebooked my flights to go from Heathrow instead of Gatwick. However I don't want to travel from Heathrow, the additional cost/hassle of getting there adds an extra £100 to my holiday. I would not have selected BA originally if they only flew from Heathrow. The email BA…
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Tenant in India
Can anyone help... I have a tenant who went to India in Feb 2020 to visit family, with the intention of returning after 2 months. I had said that I would keep the room available for him as long as he returned after 2 months. I had agreed to charge him half rent for that period, the rent would be payable on his return. He…
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Jet2,Cancelled my flight in August
Hello, First time I've asked a question to the WWW. :) I booked flights to Prague at the beginning of the year for the start of August. I also booked my Airbnb. Once Covid happened, I was able to cancel my Airbnb booking (quickly and with no issues). I thought I would keep my flights booked (not rush to cancel and heap…
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Help trying to reclaim money lost due to cancelled Qatar Airways flight
Hi, I booked a return flight to Sri Lanka in March with Qatar Airways via BudgetAir website, during this time i was in the country we had to follow the UK GOV advice and Sri Lanka government as the boarders were going to be closed due to increasing COVID cases. We had to purchase another one way flight back to London…
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Is this profiteering
Took my car for a service today and the garage (main dealership) are trying to charge £5 extra for staff and customer PPE. It’s not a fortune but just doesn’t seem right,
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Furlough Claim Check
Hi all, does anyone know of a way that you can check if an employer is claiming furlough payments from HMRC? My situation is that I started a new job back in feb, after 2 weeks there Coronavirus started kicking off. I was put on Furlough at the end of March after 4 weeks with the company. They then proceeded to terminate…
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Cruise cancellation
We booked a package holiday through our local travel agent in August 2019. The package holiday includes cruise, flights and hotel accommodation, departing the UK in September 2020 to The Caribbean. Last week the cruise operator Celebrity advised us that the cruise on 04/09/2020 was now cancelled. We paid part of the…
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Earning less before coronavirus
So I sold some of my work last year and was therefore earning less money than I was the previous tax years. I am still self employed and meet all the criteria for the Seiss grant so I applied for it. However, as the calculations were done from the previous tax years I have received more money than I have missed out on.…
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On the Beach - Hotel is closed - Any one experienced this?
Hello, My friend and I and our children are meant to be flying to Gran Canaria on 26th July with Ryan Air for one week. I have been in direct contact with the hotel and have confirmation from them in writing that our hotel is closed until December this year. I have forwarded this information to On the beach but am yet to…
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Can ATOL go bust?!
Hello, So, like many others at the moment, we have a holiday booked in August. My husband and I have agreed that we won't go away this year but will postpone until next year, as TUI have said we can amend free of charge. My husband, however, is extremely concerned that the 'pool' of money ATOL would use to pay out if…
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Leicester Lockdown Holiday
We we live in the Lockdown zone in Leicester and have a lodge booked in Somerset in two weeks from 13th to 17th July what are our rights if we cannot go due to localised lockdown?
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TUI - impossible to get through
We've been trying to get through to TUI now for 4 days. have been on hold since 09:00 this morning when lines opened (posting this at 13:02) with NO success. Yesterday was from 09:00 until 19:00 continuously on hold or being cut off - NO JOY ! Tried for the previous 2 weeks as well and similar long waits to get absolutely…
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My employer has hired a freelancer on a day rate to cover me whilst I'm on Furlough. Is this legal?
Hello. I was hoping that someone might be able to help me out with a question that I have. I have been furloughed since April and I have just found out that my employer has been hiring a freelancer/temp that we often use on an "as when needed" day rate to do work that I should be doing. Is this fraud or is it ok? I've done…
