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Consumer rights

Archives for May 2022

Missguided falls into administration - what it means for your refund and return rights
Online fashion retailer Missguided has fallen into administration but will still continue to trade until a complete sale of the business is completed. Read the full story: Missguided falls into administration - what it means for your refund and return rights If you haven’t already, join the forum to reply.
Cinema Screen Unwatchable: What are my rights?
I have a small extension (size of a garage) that I turned into a cinema room.Most of the work was done D.I.Y. so wasn't completely perfect, so I decided to get a professional company in to sort out any problems so that it was as perfect as possible.One of the problems was the D.I.Y. screen.I was given two options and chose…
BT- lacking transparency!
Hi All So feel a bit stupid however want to vent as I feel they shouldn’t get away with it . I realised over time my bt bill has crept up . I rang them today and had it immediately reduced from £60 a month to £42. When i signed up to them you needed a landline (which I don’t use - I don’t even have a house phone ) to get…
EU legacy 2 year consumer rights cover
Does EU 2 year consumer rights cover apply to products bought in the UK within the last two years, if they were bought before January 2021 when we were still under unchanged EU rules during the transition period (i.e. between June and December 2021)?
New car price increase after signing contract
Hello, I was wondering if anyone had any advice on this situation that my mum finds herself in. She ordered a new car in November 2021, paying a deposit of £1,000, and was told it would be delivered in February 2022. Due to understandable reasons, namely the war in Ukraine causing supply shortages for car parts, the…
Quidco
Hi Where do I stand with Quidco offering 37.5% cashback on a holiday with "onthebeach" and then after I've booked the holiday Quidco say it was a mistake and put it down to 1%. Which is a big difference on a holiday that is costing over £3000. They've emailed saying sorry and given me £10 compensation and upped the…
Ticketmaster cancellation and refund
Bought 4 tickets for The Killers at Old Trafford way back before pandemic, anyhow now 2 of my party are unable to go to rescheduled event. Tickets came through this week , I followed instructions on website to cancel part of my order, stated twice that it was only 2 tickets. They cancelled all 4, after several too and fros…
Faulty Samsung TV Out of Warranty
Hi, I would really appreciate some help with this issue. I bought a new Samsung tv through a salary sacrifice scheme at work just over a year ago and it has developed a fault that requires the screen to be replaced (I've had it looked at by Martin Dawes, through Samsung, and a local tv repair business who have both…
GoAssist
Hi, I was wondering if anyone has been in a similar position and whether you had considered issuing a County Court Claim. In a nutshell I paid £119 for what is advertised as "call out, labour and repair" for a fridge freezer. At the time of making the booking I gave the full details of the fridge freezer make and model.…
Online order error
Hi, I ordered shelves/pizza making kit from Adexa Direct on Sun 29/05 paying with Amex. I realised when I checked the email confirmation that evening there'd been a problem - some items in my order had doubled quantity e.g. 4 items instead of 2. I hadn't made this mistake as you had to update the quantity of each item…
Fraud??
I have spoke to 3 on the 20th May 2022, to pay a bill of £10, the agent stated it was going to be £20 due to not having a direct debit in place so as you do I argued about this and they said to wait, So I did and that came back on live chat and said for me to put my card details in, so I did come back to chat for the agent…
Manufacturer provided incorrect product information
I checked with a manufacturer if one of their products, which I wanted to buy, was compatible with a product of theirs which I already owned. They said it did so I bought it from an online supplier (cost £211). When it arrived, it was not compatible so I had to return it at my own expense to the supplier. The product was…
Returns
Hi This is my third attempt at posting this on the right board! I bought two sofas online. The delivery men removed the packaging to assemble them and screw on the feet, they took the packaging with them. I immediately decided they were not suitable, very uncomfortable. I emailed the following day saying I wanted to return…
BA or lastminute - who should provide refund?
Hi, I recently purchased flights with British Airways through Lastminute.com. The flights were subsequently cancelled and we were offered no alternatives from either BA or lastminute. Eventually we asked lastminute for a refund and bought our own flights. We were not refunded the full amount (around £180 short) and have…
Online return
Hi Is this on the right board? I bought two sofas online in a sale, £1200. When they were delivered the delivery men removed the packaging to assemble the sofas and took it with them. I want to return the sofas, they are very uncomfortable. I emailed the retailer the next day and said I wanted to return under the cooling…
goods deliverd faulty
was deliverd faulty garden fuinture 1800 pounds was replased but they have not taken back the faulty one is this now ares as we could mend it are selfs then sale it
Wedding dress from the USA import charges?
Hi I’m just wanting to check that the import charges that UPS have just invoices me for are correct. I’ve bought my wedding dress from a shop in the US. They charged me tax and delivery, which I’ve paid and they’ve sent the dress. I’ve just received an email and invoice from UPS, the courier and it amounts to £173.89 in…
Mojang to Microsoft migration re: Minecraft
Afternoon, bit of back story... On October 17th 2020, I purchased my daughter a Minecraft Java Edition license for her birthday, to use on her Linux desktop. For the next 1+ years, she has played with aforementioned account non-stop with ZERO problems Jump forward to February of this year, and post TWO failed Mojang to…
What does fit for purpose mean
Last night I opened an online ordered laptop from John Lewis. In setting it up I found the touchpad and left click stuff, much more so than my existing laptop. I changed the touchpad settings from medium to light touch but still find the presses stuff, to the extent that I believe they will cause me RSI, something I'm wary…
Car Warranty after writing off car
I bought a used car in Feb 2022 and purchased a 3 year warranty with it at the cost of £850 After a car accident the other week the car is now written off and I'm in the process of getting a new one. I contacted the dealership about what my rights are with this, I'd be happy to transfer to my new vehicle or get a refund…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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