Faulty Samsung TV Out of Warranty

giddysaurus

Hi, I would really appreciate some help with this issue. I bought a new Samsung tv through a salary sacrifice scheme at work just over a year ago and it has developed a fault that requires the screen to be replaced (I've had it looked at by Martin Dawes, through Samsung, and a local tv repair business who have both confirmed the issue). It hasn't been caused by physical damage or misuse

It's out of it's warranty by 5-6 months but I'm still paying for it through the scheme - it's a 24 month contract.

I don't think it's unreasonable to think that a new tv should last for at least as long as you're paying for it but I'm not sure if I've got a leg to stand on in terms of getting a partial refund/ending the payments.

Caz3121

rather than report the issue, have either of the inspections verified that it was an inherent fault? (was there at time of purchase but has only manifested itself now) as it is over 6 months old it would be down to you to provide a report to confirm this.

giddysaurus

Not really, unfortunately. Only that it is something they've seen before with this model but it isn't common enough for a recall. My brother-in-law had the exact same model with a very similar issue a couple of months before me.

Manxman_in_exile

How did your brother in law get it resolved?

giddysaurus

It was slightly different because he bought his directly from Currys and it was closer to the end of the warranty. He got a partial refund after a few days of phone calls.

custardy

giddysaurus said:

Hi, I would really appreciate some help with this issue. I bought a new Samsung tv through a salary sacrifice scheme at work just over a year ago and it has developed a fault that requires the screen to be replaced (I've had it looked at by Martin Dawes, through Samsung, and a local tv repair business who have both confirmed the issue). It hasn't been caused by physical damage or misuse

It's out of it's warranty by 5-6 months but I'm still paying for it through the scheme - it's a 24 month contract.

I don't think it's unreasonable to think that a new tv should last for at least as long as you're paying for it but I'm not sure if I've got a leg to stand on in terms of getting a partial refund/ending the payments.

have you checked the schemes cover?
My employers offers the same but a lot of electricals come with warranty for the length of payment

giddysaurus

custardy said:

giddysaurus said:

Hi, I would really appreciate some help with this issue. I bought a new Samsung tv through a salary sacrifice scheme at work just over a year ago and it has developed a fault that requires the screen to be replaced (I've had it looked at by Martin Dawes, through Samsung, and a local tv repair business who have both confirmed the issue). It hasn't been caused by physical damage or misuse

It's out of it's warranty by 5-6 months but I'm still paying for it through the scheme - it's a 24 month contract.

I don't think it's unreasonable to think that a new tv should last for at least as long as you're paying for it but I'm not sure if I've got a leg to stand on in terms of getting a partial refund/ending the payments.

have you checked the schemes cover?
My employers offers the same but a lot of electricals come with warranty for the length of payment

Yeah, I was hoping this was similar. I emailed them about it after I'd confirmed the issue and they've basically said there's nothing they're willing to do.

Before I email them back I just wanted to check if I can push them on it a bit before giving up.

the_lunatic_is_in_my_head

giddysaurus said:

Hi, I would really appreciate some help with this issue. I bought a new Samsung tv through a salary sacrifice scheme at work just over a year ago and it has developed a fault that requires the screen to be replaced (I've had it looked at by Martin Dawes, through Samsung, and a local tv repair business who have both confirmed the issue). It hasn't been caused by physical damage or misuse

It's out of it's warranty by 5-6 months but I'm still paying for it through the scheme - it's a 24 month contract.

I don't think it's unreasonable to think that a new tv should last for at least as long as you're paying for it but I'm not sure if I've got a leg to stand on in terms of getting a partial refund/ending the payments.

Do you have that bit in writing? If it wasn't physical damage or misuse then your position is the goods do not conform to the contract in terms of durability. 

Normally consumer rights would entitle you to a remedy (repair/replace, final right to reject/price reduction) but I can't say if they apply as, rather unhelpfully, I don't know anything about salary sacrifice schemes.

giddysaurus

the_lunatic_is_in_my_head said:

giddysaurus said:

Hi, I would really appreciate some help with this issue. I bought a new Samsung tv through a salary sacrifice scheme at work just over a year ago and it has developed a fault that requires the screen to be replaced (I've had it looked at by Martin Dawes, through Samsung, and a local tv repair business who have both confirmed the issue). It hasn't been caused by physical damage or misuse

It's out of it's warranty by 5-6 months but I'm still paying for it through the scheme - it's a 24 month contract.

I don't think it's unreasonable to think that a new tv should last for at least as long as you're paying for it but I'm not sure if I've got a leg to stand on in terms of getting a partial refund/ending the payments.

Do you have that bit in writing? If it wasn't physical damage or misuse then your position is the goods do not conform to the contract in terms of durability. 

Normally consumer rights would entitle you to a remedy (repair/replace, final right to reject/price reduction) but I can't say if they apply as, rather unhelpfully, I don't know anything about salary sacrifice schemes.

I don't but the tv repair guy said he's willing to do a proper report if I'm asked for one