Mojang to Microsoft migration re: Minecraft

psylander

Afternoon, bit of back story...

On October 17th 2020, I purchased my daughter a Minecraft Java Edition license for her birthday, to use on her Linux desktop.

For the next 1+ years, she has played with aforementioned account non-stop with ZERO problems 

Jump forward to February of this year, and post TWO failed Mojang to Microsoft migrations - she has been locked out of her account for 3+ months.

Emails, tweets and support calls/FAQs have failed to resolve the problem - to the point, I can no longer single handedly try and keep on top of resolving this; as it is I managed to get a 2nd migration out of Mojang.

My point to Mojang, as MS fail to support/close all calls quickly - is that they failed to provide a continuation of service, and as such - I would like a refund, such that I can just talk to Microsoft sales - as I feel sure that would get solved so much quicker!

Mojang advise at: their Mojang-refunds-policy page:

"Refunds are available if you contact Minecraft Support within 15 days of purchase and if: 

• You made a duplicate purchase. 
• A purchase was made without your permission. 
• You're unable to play your game after visiting minecraft.net troubleshooting sections for your version of Minecraft."

I'm arguing we must be clause 3, they argue we didnt't complain within 15 days of purchase; which is ludicrous 2 years in ;-)

Any advice or help on this re: US refund rights would be much appreciated.

Many thanks

A

born_again

They are right. Clearly it is 15 days from purchase.

Don't think you will get anywhere with a refund. 

Is she still using Linux? 

psylander

born_again said:

They are right. Clearly it is 15 days from purchase.

Don't think you will get anywhere with a refund. 

Is she still using Linux? 

Thanks for your note - yes, she is still on Linux. A