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Domestic and General missed payment + debt collection letter
I booked a repair for my Hotpoint dishwasher several months ago through Hotpoint customer service. They advised me to purchase a monthly payment plan for a protection plan through them (provided by Domestic and General) which worked out as a bit more than £100. I was told that in the case that the appliance could not be…
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Premium Samsung TV not economically repairable - how to tackle Samsung?
I bought a Samsung Q90R 55" TV (the "flagship" model) in August 2019 direct from Samsung's website for just under £2000. It has recently developed a fault - a thin vertical line has appeared for the whole height of the TV where those pixels are no longer active. After raising a support request online they said it needed to…
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Owed £585 by Shell Energy for 9 years!
So I've accidentally discovered (by making a data deletion request) that I'm owed £585 by First Utility/Shell Energy from an account I closed nine years ago! They've agreed to refund me, but my question is, am I entitled to compensation or at least the bank interest for all those years they've been profiting from this? I…
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ID Mobile billing issue
In 2020, ID Mobile failed to supply me with a phone signal for about a month. (A problem with 3 locally) I contacted them on the ID Mobile chat function and was told they had logged an official complaint and a couple of days later was called by a woman who said she was a manager. Although she would not accept that ID…
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Hippo office chair replacment
Hi everyone, have may have a slight issue with Amazon. I ordered on the 6 October 2019 an office Hippo 24-hour chair, but within the guarantee period, the chair developed a problem with the fabric covering on the seat, so Amazon exchanged and sent a new one on the 23 November 2020, so far so good. The product developed the…
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Return on line swimwear that’s mis-sized
Hi can anyone help. I’ve bought 2 prs Speedo Mens swimtrunk/shorts on line, from a “sale” site - not a Speedo site (am I allowed to say name?). The small print says no return of swimwear (hygiene). My question is can I return them as they don’t measure the size that I purchased ? When I opened the package I genuinely…
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Technician broke car
History : I arranged for a well known remapping company to remap my van for economy purposes , they guarantee results and state are fully insured etc , prior to remapping the ECU needs read for faults etc and a copy of the original map within it taken , during this process the ecu has been broken , I was initially…
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Do DPD deliver after 6pm?
Does any one know if DPD deliver after 6pm. Has anyone had parcels delivered by DPD after 6pm. I am expecting a parcel today just received time slot and it says time slot is 5.57pm to 6.57pm. I have never had a parcel delivered by DPD after 6pm before. I thought they stop delivering at 6pm. Last time I got a delivery slot…
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Supplier requesting a payment from December
Hi, I had some blinds fitted in December, and paid a deposit by debit card (or so I thought). The payment didn't go through (unsure why), I didn't notice (Christmas absorbed the extra money we had) and neither did the supplier. Now they've come back to me - 4.5 months later - to say payment wasn't made and I owe them £500.…
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Paying holiday deposit by PayPal, then CC, S75 protection?
For some reason on website when trying to pay by credit card for a holiday deposit it’s failing. However there is an option to pay by PayPal. My PayPal is linked to my debit card, and I’ve read about maybe/maybe not on section 75 when a card is linked. So I’m wondering, if I pay a deposit for a holiday by PayPal, then pay…
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DOUBLE GLAZING GUARANTEES
My property was fitted with UPVC windows in 2013 - a 10 yr guarantee. Since them the firm has returned and replaced 2 sets of double sash counterbalance springs. The company was approached recently to replace similar items but has refused. They now claim that the original replacements were carried out in error. They now…
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Ferrero recall - right to credit card refund
Is Ferrero within it's right to only refund by Ferrero voucher. Easter is long gone and I don't buy chocolate normally as I am diabetic. In these difficult times I need to spend on my food shopping. Also, is Sainsbury's allowed to tell me to contact Ferrero? I have my online receipt for my delivery shop. Did not keep the 2…
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Debenhams Refund
Hi there posting on behalf of a friend and hoping to get some advice. She purchased a number of jackets online (9) for her fiance and groomsman for their upcoming wedding. Jackets arrived and were not what he had in mind so she followed their returns proceedure, sending the jackets back in 3 seperate packages as per their…
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Taking utility to court
I am considering taking British Gas to court. Reading up, there is a view you cannot claim costs in a small claims court. I'm a little mystified with that. British Gas added a charge for non payment of £13. If you cannot claim your time and thus costs from the supplier in a court of law, how can they add arbitrary charges…
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Lost Returned Parcel’s
Hi, I’m hoping someone can offer advice. I recently returned 2 parcels to Littlewood’s through Yodel Collect Plus. They haven’t arrived back at Littlewood and unfortunately I’ve lost my tracking receipt issued from the collect plus shop. Littlewood’s advise was to return to the shop and ask them if they could help find my…
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Rights re failed return of goods.
Hi MSE. Long time reader, first time poster! I have what I think is an interesting problem. I recently purchased two jackets from an online retailer on April 21st. The size guide on the website made me err on the side of caution and purchase 2 sizes of the same jacket, with the intention of keeping the best fit and…
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High Court writ
I took a company trading as Green Measures to court after they didn’t finish the job they had been paid for. After months of stalling tactics The matter was referred to County Court and I won my case. The company failed to return my money by the date set in the court order so I had to ask the sheriffs bailiff to go in.…
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New flooring - refund?!
Hi allWe had 3.5k worth of LVT laid on the concrete downstairs of our new build by a local flooring company - woodpecker brand, sold as requiring no screed prior to laying. We noticed on day 1 of moving in that there was a significant dip in the flooring around the patio door and the fitter who was still at the house…
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General Advice, problematic used car
Hi, I am at a loss of what to do next, does anyone have some advice for me or can recommend a legal professional to assist with my issue below. At a high level I purchased a car in February, year 2010 110k miles. Not a new by any means but was purchased via a trader. a few days later a fault was discovered with the wipers.…
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Retailer holding the product I've paid for in their warehouse
I bought a camera on 28th March that was delivered faulty. I made a complaint the day it was delivered and the company sent us all the information in order to return the item back to their warehouse (and said they'd issue me with a new one). It's now been over 3 weeks since we returned the faulty product and we still…
