We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
ID Mobile billing issue
Options

Barbara_Rhodes
Posts: 3 Newbie

In 2020, ID Mobile failed to supply me with a phone signal for about a month. (A problem with 3 locally) I contacted them on the ID Mobile chat function and was told they had logged an official complaint and a couple of days later was called by a woman who said she was a manager. Although she would not accept that ID Mobile was in breach of contract, she informed me that my account was being terminated immediately, 'with no charge' because I was near the end of my contract. I was not given a choice in this. I think what has happened is that they did not close my account immediately and a bill was generated. I did not receive a bill from ID Mobile. Some months later, I was contacted by a debt collector looking for £174, which was something of a surprise as I had no communication from IDM at all. I disputed this bill, made a complaint through Resolver and eventually through the Ombudsman. This alleged debt has passed through six lots of debt collectors now, one of whom has now picked this up a second time. Nearly two years later, I am still being contacted by debt collectors. I am struggling to shake this off, yet I have done nothing wrong and do not owe this money. They did something similar with a family member, but he got worried and paid up.
0
Comments
-
What was the outcome of going to the ombudsman?3
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.8K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.8K Work, Benefits & Business
- 598.6K Mortgages, Homes & Bills
- 176.8K Life & Family
- 257.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards