We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Consumer rights

Archives for February 2022

NHS staff discounts and illegal discrimination
NHS staff members are overwhelmingly (I have read 77%) female. Are businesses opening themselves to discrimination claims by offering discounts to NHS staff?
Does Royal Mail have a legal obligation to deliver your mail?
Hi, So I'm in a bit of strange situation. I'm staying at my deceased relative's house while the will and probate is sorted, and forwarding my own mail on to here. The relative lives in a slightly out of the way place, and the postal arrangement was a strange one, with a homemade box far away, down at the end of the road,…
Washing Machine fault
Hey everyone. I was just after sounding off for some advice as to whether I can or should take this further? Purchased a Bosch washing machine in May 2017. Not particularly cheap - £749 from Currys - a Serie 8 i-DOS WAWH8660GB. In March 2018, it had a service call for a part that had become detached inside. In October…
Small claims
I am wanting to take an issue I have to the small claims court (faultycar) I have been back to the place of purchase and sent a letter telling them of my intention to take it further I believe I have to do these things before I can go any further can anyone tell me the next steps to take please I am in England many thanks
Car issues
Can anyone tell me how to go about small claims court I have been back to place I've purchased something from and complained with no joy I've sent them a letter informing them I'm taking it further to small claims court which I believe I had to do both of these before I take it further what do I need to do next thanks
Pentagon Lincoln sold me a Faulty Car and refused to refund until The Motor Ombudsman intervened
Hi, I want to quickly detail my experience after purchasing a faulty second-hand car from Pentagon Motor Group. I am writing the timeline of events so hopefully, this will help future customers and know what to expect. Car price: £9.9kCar mileage: 22kPurchase: cash with debit card The vehicle was sold to me faulty by…
Goods Not Delivered
I placed an order with an online fashion retailer and selected to have my parcel delivered to a click and collect facility. Today I had notification it would be delivered to the destination via Hermes, however I later checked the status to discover the parcel was being returned to the sender on the advice that "the order…
Bed and headboard
Hi, My mum had ordered a new bed and a cloth headboard on 3rd February, she was told delivery would be around 8 weeks. She has decided that she no longer wants this headboard so rang the store to cancel it. They have told her they can’t cancel it as it’s been ordered from the manufacturer and delivery would be early March.…
Refunded twice for tickets
My dad died last year and pretty soon after I had long ago booked tickets to see a comedian and a theatre show. Obviously in no frame of mind to go, I claimed on my ticket protection for refunds which I duly received. Now, three months later, I have received an email from the ticket company saying they accidentally paid me…
Electric fire, never really worked
I bought a brand new electric fire in January 2020 (be modern), it has never really worked. The shop I bought it from were never interested and told me I had to contact the manufacturer. I did this and they sent someone to it, they never actually tried it, just changed it. The second one has been no better. It has a remote…
Nuffield Health Gym Price Increase
Hello. Nuffield Health have implemented a national price increase this month. I was notified on 11th February and price increases on 1st March. Their Ts&Cs published on their website state: 14.2 From time to time we may change our monthly membership fees. We will try not to change the fee more frequently than once in a…
Slow Amazon refund what can I do?
So been using Prime about 3-4 years now, in that time I returned 6 items, 4 faulty, 2 change mind. First few returns refund as soon as accepted at post office, my previous return came on the 14th day of the return, this return is now past their 14 day time frame, It's actually 16 days now, when I contact them I get palmed…
Costco/forest garden - cabin order cancelled after failed delivery
I ordered a installed log cabin from Costco, to be delivered by forest garden. I live on a busy road with no drive way and narrow access to the back of garden (about 1 m wide) Initially it was agreed that forest garden would deliver on pavement and their installer (separate company) will come and move cabin inside and…
Fight with the council…advice needed!
Apologies if this is in the wrong place, but I can’t figure out where it might sit and just want to know if there are any legal minded people available who can give advice on a very specific, VERY frustrating fight my partner is having with our local council over a council tax refund they handed out to a fraudster posing…
Company unable to deliver but charge in the £100's for non delivery
Hello all, recently i wanted some heavy building materials to lay my own patio, this included 3 tonnes of concrete ballast. I ordered through a local supplier of bulk building materials costing around £310 inc delivery. The actual delivery cost was not shown and it states the cost is absorped within the individual items…
£856 electricity bill shocker
It's not often that you get to work with an appalling company and a good one side by side. Pure Planet (the villain in this piece) tried, for more than a year, to charge us a four-figure sum for fuel used on an empty house that we owned, which was awaiting renovation. We sent them plenty of proof that the house was empty,…
Very.co.uk sent me a laptop with cracked screen, how long should refund take?
Hi, I brought a laptop on very for £450 on the 10th Feb and paid buy debit card. When it arrived on the 12th, I opened the box, opened the lid of the laptop to see it had a crack on the screen. I didn’t bother to turn it on or anything, just packed it back up, called Very returns and sent it off to Very on the Monday. They…
Manufacturer refusing refund
My mum bought me Voduz Hair straighteners from Gordon’s Chemist in 2019 for Christmas. I won the Voduz competition and won straighteners. My mum returned the ones she got me and got me a hair dryer in its place. 15 months later, the hair dryer blew up and something flew out of the hairdryer and stuck to my head and burnt…
Car Dealership Issues
Looking to see if anyone can help if possible. I bought my first car last week, and given it was the first car and the reason for getting it was for a new job, I decided to go to one of the bigger more reputable companies local to me as I wanted to make sure it was fairly smooth and had as few problem as possible. It was a…
Impossible to Terminate Virgin Media Contract, what to do please?
I’m in desperate need of help. I’ve just moved house, I’m renting, but find I’m spending literally hours desperately trying to cancel my Virgin media contract. This situation is now beginning to affect my physical and mental health-I have very severe rheumatoid arthritis- and I simply can’t believe this can be allowed to…

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Consumer rights

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Consumer rights

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free