Bed and headboard

Sarah69

Hi, 

My mum had ordered a new bed and a cloth headboard on 3rd February, she was told delivery would be around 8 weeks. She has decided that she no longer wants this headboard so rang the store to cancel it. They have told her they can’t cancel it as it’s been ordered from the manufacturer and delivery would be early March. It’s not a specially made headboard it’s a standard one from the store. Can anyone tell me what her rights are regarding this please? 

TELLIT01

The headboard may well be made to order.  Most companies now try to keep stock levels to a minimum, which is why there can be long lead times on delivery.  All she can do is check the T&C from when she ordered it to see what they say about cancellation.

born_again

In store on online?

theonlywayisup

How did she order - in a store or online.  

Aylesbury_Duck

If she ordered in store then she has no statutory right to change her mind, it will depend on the store's policy. 

If she ordered online, and didn't visit the store to browse or discuss the headboard beforehand, then she can return the headboard within 14 days of receipt.

Sarah69

born_again said:

In store on online?

She ordered in store. The reason she’s changed her mind is she’s disabled and realised that a metal headboard would help her in bed to turn over as she has something to hold onto unlike a fabric one, she didn’t think of it at the time. 

Alderbank

As others have said she has no legal entitlement, but the best local shopkeepers know the value of recommendation and good customer service.
If the two of you tell the shop what you have told us here there is a good chance that they will find a way to amend your mum's order.

pinkshoes

Sarah69 said:

She ordered in store. The reason she’s changed her mind is she’s disabled and realised that a metal headboard would help her in bed to turn over as she has something to hold onto unlike a fabric one, she didn’t think of it at the time. 

I would try contacting the shop again, but instead of cancelling, let them know the reason she wants a different one and see if they will swap it for something the same price or perhaps she can pay more for a more expensive one.

As she ordered in store, then no rights to cancel, so it would be better to try and negotiate a swap.