Refunded twice for tickets

PrincessPlanner

My dad died last year and pretty soon after I had long ago booked tickets to see a comedian and a theatre show.  Obviously in no frame of mind to go, I claimed on my ticket protection for refunds which I duly received. 

Now, three months later, I have received an email from the ticket company saying they accidentally paid me twice for one set of tickets and providing me with a link to pay the money back. I’ve checked and they are right; I was clearly in no fit state to notice at the time, I just agreed whatever they sent me.  But I don’t just have £100 to give them all in one go now, especially as all my bills are going up and I don’t have spare cash around like I did at the start of last year. 

Moral judgements aside, do I have to pay it back? Surely it’s their mistake? What happens if I don’t acknowledge the email or click on their link? 

theonlywayisup

Perhaps you can put moral judgements aside, but I cannot.

Whilst it is completely understandable that you were not in a good mind state I assume you are now.  The company have asked for their money back and they are entitled to it back.  If you don't pay it then they can pursue you.  Do you really want the hassle?

TadleyBaggie

If they owed it to you would you be happy to let it go?

Sandtree

Yes, you cannot refuse to give someone their things (inc money) back, legally or morally.

Given its their mistake they should be reasonable about your ability to repay and at the same time you have to be reasonable about what you can afford... no 10p a month repayment plans.

PrincessPlanner

Sandtree said:

Yes, you cannot refuse to give someone their things (inc money) back, legally or morally.

Given its their mistake they should be reasonable about your ability to repay and at the same time you have to be reasonable about what you can afford... no 10p a month repayment plans.

Thank you - I did wonder about offering to pay in parts. 

Notice I didn’t say I wasn’t going to pay, I asked what happens if I didn’t. There is also a bit of a difference between me, a single person, and this huge insurance company! So hoik down the judgey pants, people! 

[Deleted User]

PrincessPlanner said:

Moral judgements aside, do I have to pay it back? Surely it’s their mistake? 

Yes - that's why they are taking responsibility to fix it. It doesn't change the nature of a debt though,

theonlywayisup

PrincessPlanner said:

Sandtree said:

Yes, you cannot refuse to give someone their things (inc money) back, legally or morally.

Given its their mistake they should be reasonable about your ability to repay and at the same time you have to be reasonable about what you can afford... no 10p a month repayment plans.

Thank you - I did wonder about offering to pay in parts. 

Notice I didn’t say I wasn’t going to pay, I asked what happens if I didn’t. There is also a bit of a difference between me, a single person, and this huge insurance company! So hoik down the judgey pants, people! 

The inference in your post was about not paying it back.  Not about how to pay it back on agreeable terms.  

PrincessPlanner said:

My dad died last year and pretty soon after I had long ago booked tickets to see a comedian and a theatre show.  Obviously in no frame of mind to go, I claimed on my ticket protection for refunds which I duly received. 

Now, three months later, I have received an email from the ticket company saying they accidentally paid me twice for one set of tickets and providing me with a link to pay the money back. I’ve checked and they are right; I was clearly in no fit state to notice at the time, I just agreed whatever they sent me.  But I don’t just have £100 to give them all in one go now, especially as all my bills are going up and I don’t have spare cash around like I did at the start of last year. 

Moral judgements aside, do I have to pay it back? Surely it’s their mistake? What happens if I don’t acknowledge the email or click on their link? 

When you post in that manner and particularly ask for moral judgement to be set aside, there can be no misconception that your intention was not to pay, unless I missed it in your post?

If you have an issue with being judged then perhaps reword your posts or reset your compass.  Or both. 

user1977

PrincessPlanner said:

Sandtree said:

Yes, you cannot refuse to give someone their things (inc money) back, legally or morally.

Given its their mistake they should be reasonable about your ability to repay and at the same time you have to be reasonable about what you can afford... no 10p a month repayment plans.

Notice I didn’t say I wasn’t going to pay

If you going to pay, why did you ask us in the first place?

Aylesbury_Duck

PrincessPlanner said:

My dad died last year and pretty soon after I had long ago booked tickets to see a comedian and a theatre show.  Obviously in no frame of mind to go, I claimed on my ticket protection for refunds which I duly received. 

Now, three months later, I have received an email from the ticket company saying they accidentally paid me twice for one set of tickets and providing me with a link to pay the money back. I’ve checked and they are right; I was clearly in no fit state to notice at the time, I just agreed whatever they sent me.  But I don’t just have £100 to give them all in one go now, especially as all my bills are going up and I don’t have spare cash around like I did at the start of last year. 

Moral judgements aside, do I have to pay it back? Surely it’s their mistake? What happens if I don’t acknowledge the email or click on their link? 

Yes.
Yes, and they're now correcting it.
They may pursue you, but I certainly wouldn't be clicking on any link.  Call or email them to make payment or to ask to pay at least an instalment.

Alderbank

PrincessPlanner said:

Sandtree said:

Yes, you cannot refuse to give someone their things (inc money) back, legally or morally.

Given its their mistake they should be reasonable about your ability to repay and at the same time you have to be reasonable about what you can afford... no 10p a month repayment plans.

Notice I didn’t say I wasn’t going to pay, I asked what happens if I didn’t. There is also a bit of a difference between me, a single person, and this huge insurance company! So hoik down the judgey pants, people! 

If you don't pay, for £100 it is well worth their while to recover the debt through the small claims court. No-one has to go to court, each side sends their statement to the court (or you can ignore) and you end up paying the court costs on top of the £100, or a CCJ if you still don't pay.

Legally there's less difference between you than you might think. You are both parties to the claim, and how wealthy each party is has no relevance. The only small difference is that you are a consumer and they are not, but CRA does not apply here so pull your pants up again and offer them what you can afford each month.

Sandtree

PrincessPlanner said:

Sandtree said:

Yes, you cannot refuse to give someone their things (inc money) back, legally or morally.

Given its their mistake they should be reasonable about your ability to repay and at the same time you have to be reasonable about what you can afford... no 10p a month repayment plans.

Thank you - I did wonder about offering to pay in parts. 

Notice I didn’t say I wasn’t going to pay, I asked what happens if I didn’t. There is also a bit of a difference between me, a single person, and this huge insurance company! So hoik down the judgey pants, people! 

If your offer is going to take it over more than a few months then it'll be worth giving evidence of your financial position  (ie income, bills etc) so that they can see your offer is reasonable even if low