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Specsaver Perscription Glasses, can I return to the store?
Having gone to Specsavers I made an appointment to buy 2 pairs of glasses both occupational lenses i.e. they allow the wearer to see both close up and a bit further away, for me that means reading and computer work. This is my first time using these types of glasses and I was really looking forward to getting them and have…
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Rattan Furniture damaged by cover bought with set-what rights do we have?
Hi, I am just wondering whether anyone can offer any advice on a problem we have with some rattan furniture we bought ten months ago. Last year we decided to invest in an outdoor rattan daybed at a considerable cost- we thought as we weren’t going on holiday etc we would treat ourselves since we were spending all our time…
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Signed Credit agreement and only part of goods
Approx 17 weeks ago I ordered 2 sofas f room Sofolgy. I paid £300 deposit and arranged finance through them for the remaining £2,300. They use V12 finance. On Friday I was supposed to get the sofas delivered. They delivered the 3 seater, driver said 2 seater would possibly on another delivery. It seemed strange but left it…
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Tumble dryer same fault 3 times in under a year.
Does anyone know my rights. I have a condenser tumble dryer. I am using hoover/Candy first-year warranty. It will run out in two weeks time. It now has gone wrong for the third time in under a year. The same problem each time. The same engineer came out twice. The first time he bent some parts to fix it the second time he…
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Buying a camera on Amazon, can I return it?
Hi all, I'm looking to buy a mirrorless Fuji camera for my brother, but I'm not sure if Amazon accepts returns for this type of item? It's around £800 and I want to be sure it's something I can refund if he decides he'd rather stick with his old camera. I know Amazon are quite lenient with their returns policy and will…
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Pre paid meter, issue switching to smart meter
Can anyone give advice re switching from pre paid meter to smart and dd? Power company says sister needs to personally organise for all her neighbours in block of cottage flats to be at home, during the day so they can switch. They say as the power supply has been put in her address for all 4 cottage flats it's her…
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Big problem with vehicle after 2 weeks - but more than 30 days to identify issue
Bought a campervan from a reputable dealer. the headgasket went after 2 weeks but it's taken nearly 6 to get the vehicle back to them, and for them to find local garage to investigate further and identify the issue with certainty. I've asked for a refund, but i'm unsure of my rights as it's now over 30 days. Have sent…
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Lost parcel - no one knows the sender
Usual rubbish from Yodel... they said they attempted deliver but CCTV shows no one coming onto our property within 2 hours of the time they said they did and obviously no card left. Next day they have said the parcel was delivered but again CCTV shows no one coming onto our property. The telephone number to contact the…
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Neighbour erected fence on our driveway
Hello all, I am in the process of buying my first house. We’ve had our survey done and amongst a few other issues our surveyor has highlighted that the fence down the side of our driveway is not representative of the boundary. To explain further, the property is a semi-detached house with a private driveway. The house next…
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Parcelforce compensation
I have had an issue with Parcelforce not keeping to their 5 day delivery promise to deliver to Portugal- they have refunded me the difference between the 5 day delivery and the standard delivery - I paid £75 and got just over £11 back -but the doesn't resolve a parcel going missing for 3 months, then eventually being…
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Dyson V6 extended warranty
I purchased an extended warranty on my Dyson V6 from Curry's pc world, this warranty runs until 17/01/2023. I have encountered several problems since purchasing in 2018, these issues were resolved when Dyson had UK staff in call centres, however when I contact them now I speak to staff in Cape town South Africa, they have…
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Bath manufacturing fault
Hi everyone, I purchased an acrylic bath in September last year, and installed it myself whilst refurbishing my bathroom. Whilst cleaning the bath today I realised that the liner / surface is lifting up in one corner. Upon closer inspection it looks like there are small holes in the lining allowing water to get in. To me…
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Bought item through 3rd party via Amazon, now faulty?
Hi all. I bought a welding helmet through Amazon 8 months ago. The mechanism that allows the shield / visor to drop down has broken as well as the light-reactive mechanism playing up. The 3rd party who I technically bought it from said last week that, only because of warranty, they will repair it but I have to pay to send…
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The Wrong Hamper - who pays?
A wee conundrum to test your brains as lockdown drags on :) . Names have been changed to protect the innocent! Mary from Manchester orders, online, a hamper from Gourmet Eats for her friend Betty from Bermondsey as a birthday present. The hamper is delivered, Betty texts Mary to let her know it has arrived and to express…
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Gesture of Goodwill Refund
Hi all To cut a long story short I have had 4 fireplaces from a company - all with defects on them. Upon receipt of the 2nd fireplace the company offered me a gesture of goodwill for all the hassle of having to have time off work etc. Only £20 but thought it was great of them to offer it without question. Anyway we are now…
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Customised sunglasses- no refund allowed?
Hi all, I recently purchased some Ray-Ban sunglasses from Sunglasshut with grey lenses which they counted as a customisation. Their returns policy says that these cannot be returned as they are custom made, however there are no inscriptions etc that make them personalised and unable to be sold on to others. Is there any…
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Hassled by a debt collection agency for a debt settled last year!
Long story short.
I lost a county court case by default last year and was ordered to pay the claimant in full, which I did within the timescale.
The claimant processed the (cheque) payment, as evidenced by my bank statement, but a few weeks later passed the non-existent 'debt' to a DCA. Obviously, there was something amiss…
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Dulux paint
So, I recently bought a new house and purchased two tins of of where the store makes the colour for you. Anyway, both pots have produced a significant marring effect (you can literally write on the paint with a clean finger like a chalkboard). I assumed this was something I had done incorrectly such as using a dirty…
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Wrong item sent from online advert
I ordered a folding wooden, laptop table & paid $25.98 USD to Huiterr.com. What arrived was a small (13cm x 15cm) plastic folding iphone/small tablet holder worth no more than £1. To get a refund I now have to send it to China, even though the company have an office in Uxbridge. Is this right that I have to stand the cost…
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Is this Discriminatory?
Hi allI previously joined a free 12 week gym membership pre-Covid and now that gyms are open again I thought I would look at re-joining (I think you can only get the free 12 weeks once - I didn't get the free 12 weeks previously as I my induction and then everything closed for Covid). Anyway, the criteria appears to have…
