Dulux paint

Burnsie1983

So, I recently bought a new house and purchased two tins of of where the store makes the colour for you.

Anyway, both pots have produced a significant marring effect (you can literally write on the paint with a clean finger like a chalkboard). I assumed this was something I had done incorrectly such as using a dirty roller. Not only as I subsequently bought replacement paint but I have also bought replacement rollers.

Unfortunately, the marring effect is still persisting. 

The store have now directed me towards Dulux themselves, who immediately responded very quickly asking for more details. That was a week ago after I provided them the evidence of what was happening.

The problem I now have is that I do not know how to correct the problem other than repaint the whole wall (in two rooms). This will involve purchasing more painting equipment as well as the paint itself. The main issue I have however is time; I want/need to finish this painting so that I can move into my new house.

I have a c cannot take the paint back to the store because it's on my walls (in 4 coats in one room!!). 

Any ideas what I can do?

Thanks 

[Deleted User]

If the paints not to your satisfaction, you're going to need to repaint, so I'd get on with it.

But you won't need to buy new painting equipment, unless you didn't clean the last lot.  Paint brushes and rollers are re-usable.

Aylesbury_Duck

As above, if time is the critical factor, crack on and re-paint.  The debate with Dulux can happen at the same time or afterwards.  However the customer service issue with Dulux unfolds, there is no way to correct the problem other than re-painting, so there's little point in awaiting the outcome when you can start now.

If the paint was faulty, they'll have to refund you the cost of the tins you bought.  If you've thrown away the brushes and rollers you used then I'm afraid that's your cost to bear, because as zx81 says, they're washable and re-useable.

Burnsie1983

Deleted_User said:

If the paints not to your satisfaction, you're going to need to repaint, so I'd get on with it.

But you won't need to buy new painting equipment, unless you didn't clean the last lot.  Paint brushes and rollers are usable.

Indeed, I am aware about re using rollers etc, but I bought new to make sure there was no potential roller issue. The point is not that it's not to my satisfaction, is that it's appalling. Literally, you lightly touch it, it's like putting a sticky finger on a mirror! This hasn't happened with any other paint I've used when decorating my new home. I've paid (and paid again) for this rubbish

Aylesbury_Duck

Did you prepare the surface in accordance with the instructions?  
Was the paint stored within the specified temperature range (and not taken out of a very cold shed and immediately used, for example)?
Did you stir thoroughly (if that was specified)?
Did you leave sufficient time between coats?

These are questions Dulux will probably ask, so be ready to answer them.  I suspect they'll ask you to return one of the used tins so they can test it.  It will probably take a while, which is why it's best to crack on with re-painting now.

Burnsie1983

Oooo, I've had a reply.... It's a risk of using a darker colour! 

Aylesbury_Duck

Burnsie1983 said:

Oooo, I've had a reply.... It's a risk of using a darker colour! 

Is it matt paint?  I have one wall in a darker, matt paint and it does mark easily.

Manxman_in_exile

I wonder if the store was right referring you to Dulux in the first instance.

If it's paint that was mixed instore I wonder if the store's initial action should have been to check the mixing process was carried out correctly.  Perhaps they can't do that without input from Dulux.

Have you or the store sent samples of the mixed paint off to Dulux for investigation?

If Dulux agree that the paint is faulty/defective in some way, I'd expect them (or the retailer) to reimburse you or provide replacement paint FOC.  If you also bought new brushes and rollers because you thought the ones you were using were defective, I'd expect Dulux to reimburse you for those as goodwill.  I suspect the retailer would not be so happy to do that - unless the error was their's in the mixing.

As others have said - you will need to repaint anyway, so get started.  Having said that, it may be convenient to repaint before you move in, but it's not essential.  Like many other people during lockdown, we've repainted four rooms plus hall, stairs and landing in the last 12 months without moving out.

Burnsie1983

Thanks for the reply all. I do understand that darker paint could mark easily... Or more easily anyway. If you rest your hand on the wall without any pressure it will mark! 

The paint was was stood thoroughly and kept in optimal conditions. There was approximately 24 hours at least between coats

Burnsie1983

They basically said I need to use a different product or colour.... I

Manxman_in_exile

Eh?  Are Dulux saying you used the wrong paint or colour to paint internal walls?

What sort of paint did you use (emulsion, matt, satin, silk, whatever) and what was the colour?