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No longer required
No longer required - thanks all for advice
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HSBC Scam???
I received 2 letters from HSBC recently which contained a business banking debit card and a pin generating device. But I have never had an account with HSBC ever nor had I applied for one. Though initial thoughts were that it could be fraud, the authenticity of the letter and its contents still bewildered me. So I decided…
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B&Q LAMINATE FLOORING NOT FIT FOR PURPOSE
WE BOUGHT THE FLOORING FROM B&Q 3 YEARS AGO ON THE ADVICE OF A SHOP ASSISTANT, WHO STATED IT HAD A 20 YEAR GUARANTEE AND WAS SUITABLE FOR HIGH TRAFFIC AREAS, WE HAD A CARPENTER LAY THE FLOORING IN THE KITCHEN, HALLWAY AND BOTH BATHROOMS NOW THE FLOORING IS BADLY SCUFFED AT THE EDGES, RAISED UP ON SOME AND CHIPS EVEN IF YOU…
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MSE News: Voting in elections today? You DON'T need a polling card – but take a pen or pencil
If you're heading out to vote in various elections across England, Scotland and Wales today you don't need to bring your polling card or ID - but you will need to bring a pen or pencil and wear a face covering... Read the full story: 'Voting in elections today? You DON'T need a polling card – but take a pen or pencil with…
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Clever Spa
Anyone got any tips on getting into contact with Cleverspa company regarding a faulty hot tub they seem impossible to track down!! Hot tub under warranty purchased from "The Range " should they be helping out as the retailer who sold it to me?
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Paying up front in cashfor new kitchen
Have been askedby a local company to pay up front total amount in 'cash' to have a new bathroom fitted. Is this OK. Do I have any rights if I do this?
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Manufacturer damaged my hot tub
Hello! I bought a hot tub in May 2020 from an online retailer. In February 2021, the motor stopped working, so The manufacturer collected it and fixed it. When they returned the spa to me, it would no longer stay inflated and clearly has a puncture somewhere. The tub was returned with marks and footprints all over it. I…
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Section 75
Update: I sent Creations a Section 75 claim letter and it took them 3 months to respond. They sent someone to inspect the damage to the furniture who said it could not be fixed. They eventually sent me an offer letter by post offering to deduct the cost of the faulty goods and give me a refund of £233. I accepted this…
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Unreasonable/anticompetitive callout charges - window repair
Hi, we have some super-duper windows in our house; purchased direct from the manufacturer and installed by a builder. These are now outside the 5 year warranty. The manufacturer has an approved installer network, but none of these seem to be allowed, by the manufacturer, to undertake the service work - all of which appears…
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Clever spa hot tub
Hi I’m after some information on how I can deal with the company Clever spa . I purchased a new hot tub from the Range for over £600 , used it for a couple of weeks then it failed I’ve tried to contact the Range through emails and they have said it’s over the 28day return policy. Ive also tried to contact clever spa…
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Online/Phone Clothing Purchase
HiSorry for the long post but I purchased 5 items of ladies clothing from a Clothing Store Live on Facebook. The clothing arrived but 3 items didn't fit so I returned for a refund. The store owner phoned me on what's app video to try to get me to exchange for other items in the store, he showed me some other items which I…
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Car tax error
I found a hybrid BMW online which I fell in love with and paid a £500 deposit for. I chose this car due to the style, running costs and the road tax which was listed as £10 per year which was a huge consideration. I travelled over 400 miles to collect the car and paid the remaining balance in full. I was told by the garage…
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SCS Refund on Sofa
Hi all, I need some advice please. I ordered some sofas (3 and a 2) in store about a week and a half ago. Was pressured into buying it by the sales people saying the deal is on for today as of right now and when signing the contract I was rushed into doing it and sort of fobbed off when I was asking any questions, they…
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Fake trainers
I just received a pair of trainers I bought from a website. They were only about 20% cheaper so I wasn't alarmed they were 'too cheap'. It was a website based in the Netherlands and I googled them to check if they came up as scammers but nothing. They definitely look fake to me! I have messaged them but am I best just to…
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Dodgy Builder
Leon Herman builder? Home style Project sBoston Lincs has just fleeced my daughter for up to 12 k because she was brave enough to sack him. In addition he sent threat if she took legal action their would be consequences. Hope nobody out there had same experience?
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Retailer refusing to pay return postage for faulty online purchase.
I purchased a garment online and paid via Paypal. When it arrived I found the item had two very obvious manufacturing faults, so I contacted the retailer (Bonmarche) and explained the problem. Their response was that if I wanted to return the garment they would refund my initial payment, but I would have to pay for the…
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Local shop charging over £5 to use card machine. Won't let us top-up electric or gas by card?
Our local shop in the village we live in never lets us use our card for electric and gas top-ups. The shop owner purposely puts 'Out of order' sign on Cash machine so people can't use it, but when we need to buy top-ups for gas and electric he lets us use it. So he has money in the cash machine and knows he has, but won't…
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Football pumper never arrived
Hi, I bought a football pumper on 18 April and it never arrived. after 2 weeks I emailed them but they never replied back. I then got in touch with PayPal and told them the issue and they messaged the reatiler. An hour or so later I get an email from them stating the pumper was out of stock but when I purchased it, it was…
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Never ending problems with Sofa company
Hi. I would be most grateful if someone could help me with a nightmare of a company. A few weeks ago, I purchased two sofas, accident cover and delivery/installation for a total of £3k. I paid £1k deposit on credit card and the rest in cash a few days later. The company started giving problems about a week ago. First their…
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Car seat faulty - what are my rights regarding the base?
We bought an infant car seat and corresponding isofix base in December 2019. The car seat broke in summer 2020 and we were issued a replacement. The same fault has now occurred on the new seat and the company have said they can’t guarantee it won’t happen on another seat. They’ve offered a refund on the seat but not the…
