Clever spa hot tub

Sidy1

Hi I’m after some information on how I can deal with the company Clever spa . I purchased a new hot tub from the Range for over £600 , used it for a couple of weeks then it failed I’ve tried to contact the Range through emails and they have said it’s over the 28day return policy. Ive also tried to contact clever spa themselves. They won’t answer the phone and don’t respond to any emails I have sent . We’re do I turn next and what are my rights as a customer? 

Aylesbury_Duck

Your consumer rights are with The Range, so don't let them fob you off.  How long ago did you buy it and how did you pay?

Sidy1

Purchased on 19th feb. Delivered 24th and not unpacked or used till March 27th due to building work on my house .used for a couple of weeks the stopped heating up . The range are not interested and no acknowledgement by clever spa through phone calls or emails .should I go to trading stds ? 

Unknown

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Sidy1

What is a LBA ? 

Unknown

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Sidy1

I’ve also contacted Lloyds bank to try and get a charge back .there not interested either . The range have said they won’t refund or exchange and to go direct to clever spa . The warranty lies with clever spa and they should fix or replace the goods ? The bank said the same ?  Facebook seems to be full of horror stories regarding clever spa returning hotubs that are more faulty than when they were sent or even not the same hottub returned to the customers . You would have thought trading stds would be able to help due to the amount of complaints .thanks for your advice 

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Sidy1

Purchased on visa debit .thanks for your response I will try and follow this up .thanks a lot 👍

slingshot21

I have also had issue with the range and cleverspa in short I’ve had 2 spas from cleverspa with broken heating element the range have said it’s down to cleverspa to authorise a refund dispite that I paid the range. cleverspa have said that it’s the range that needs to give refund!!! Have been told today that the range will no longer talk to me regarding the spa and that I have to contact cleverspa !! The spa is currently with cleverspa as I have been told that once I take the spa back I accept the warranty fix and not a refund. I’m now in talks with the bank for full refund advise is never but items from the range they make there returns policy up as they go 

c88phillips

slingshot21 said:

I have also had issue with the range and cleverspa in short I’ve had 2 spas from cleverspa with broken heating element the range have said it’s down to cleverspa to authorise a refund dispite that I paid the range. cleverspa have said that it’s the range that needs to give refund!!! Have been told today that the range will no longer talk to me regarding the spa and that I have to contact cleverspa !! The spa is currently with cleverspa as I have been told that once I take the spa back I accept the warranty fix and not a refund. I’m now in talks with the bank for full refund advise is never but items from the range they make there returns policy up as they go 

Any luck on the refund? I have just had mine repaired and is broke again after 2 weeks use. Water not heating up. Just been on phone to the range again and they have organised a call back from cleverspa. I don’t want it repaired or replaced i want a refund.