Clever spa hot tub

JJ_Egan

Then you need to go down the Consumer Rights route against The Range .

CR retailer has the choice to repair replace or refund ( subject to use ) . If past 6 months since purchase they have the right to have it inspected .

c88phillips

What if they have already repaired it and has stopped working again? Hot tub was purchased end of February

Sidy1

c88phillips said:

What if they have already repaired it and has stopped working again? Hot tub was purchased end of February

I got a full refund on mine by telling the range that are responsible as they sold me the goods .I told them if I dont receive it within 14 days I send a letter before action .they refunded me straight away .then collected the hot tub repaired it and also sent it back to me as clever spa didn’t even know we had been refunded .go on the clever spa Facebook site and start to comment about poor customer service no response etc .you should get a call within 28 hours as they don’t like comments about them .

pulliptears

Sidy1 said:

c88phillips said:

What if they have already repaired it and has stopped working again? Hot tub was purchased end of February

I got a full refund on mine by telling the range that are responsible as they sold me the goods .I told them if I dont receive it within 14 days I send a letter before action .they refunded me straight away .then collected the hot tub repaired it and also sent it back to me as clever spa didn’t even know we had been refunded .go on the clever spa Facebook site and start to comment about poor customer service no response etc .you should get a call within 28 hours as they don’t like comments about them .

As far as I can see Cleverspa have disabled commenting on Facebook.

Grumpy_chap

Sidy1 said:

c88phillips said:

What if they have already repaired it and has stopped working again? Hot tub was purchased end of February

I got a full refund on mine by telling the range that are responsible as they sold me the goods .I told them if I dont receive it within 14 days I send a letter before action .they refunded me straight away .then collected the hot tub repaired it and also sent it back to me as clever spa didn’t even know we had been refunded .go on the clever spa Facebook site and start to comment about poor customer service no response etc .you should get a call within 28 hours as they don’t like comments about them .

You got a full refund 
And a repair
And left negative comments on social media.

That is a bit "have cake and eat it" really.  You should refund the refund back to The Range.  Dishonest otherwise.

Sidy1

No. Sent the hot tub back and kept the refund .this was due to the range not letting clever spa that they had refunded me . I’m not dishonest it just shows how a letter before action does work 

Aylesbury_Duck

Sidy1 said:

No. Sent the hot tub back and kept the refund .this was due to the range not letting clever spa that they had refunded me . I’m not dishonest it just shows how a letter before action does work 

If you have the refund and no longer have the hot tub, then yes, you aren't dishonest.  If you have the refund and cleverspa have sent you the hot tub back in error and you've kept it, you not telling them is dishonest.

Pollycat

Sidy1 said:

No. Sent the hot tub back and kept the refund .this was due to the range not letting clever spa that they had refunded me . I’m not dishonest it just shows how a letter before action does work 

You actually said:

Sidy1 said:

I got a full refund on mine by telling the range that are responsible as they sold me the goods .I told them if I dont receive it within 14 days I send a letter before action .they refunded me straight away .then collected the hot tub repaired it and also sent it back to me as clever spa didn’t even know we had been refunded .go on the clever spa Facebook site and start to comment about poor customer service no response etc .you should get a call within 28 hours as they don’t like comments about them .

Which says you still have the hot tub plus the refund from The Range.
You didn't say anything about returning the hot tub after it was repaired and sent back to you.

Hence the comment by Grumpy_chap about 'dishonest'.