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Guarantee without paperwork
Does anyone know where I stand with a guarantee for a product (just over a year old) that doesn't have paperwork? I have the PayPal receipt for the now broken product, but the company wants to know that I filled in the paperwork for the guarantee, but I know there wasn't any paperwork included with the product. The product…
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Teletext holidays
I booked a package holiday back in Nov 2019. I paid it monthly and all payments were made. Since then I had to change the dates due to COVID. Back in Feb 2021 I had to cancel the holiday due to personal reasons. Since the. I’ve been told two different time frames as to when I will receive my refund (partial) I’ve rung…
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Driving licence renewal
Hi, I'm new to this so bear with me. I renewed my driving licence accidentally with a company called licencesafe. Their website is almost identical to dvla. I actually thought i was on the government website. They've renewed my licence however have taken £93.00 from a card payment, when the transaction was being completed…
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Landscaper issues and small claims help please
Hi everyone, Newbie here and actually have never had issues with Consumer Rights until now. In January 2021 we obtained some quotes for some landscaping work to be completed on our garden. However, since February when the job started, the landscapers have only come for 4 hours at a time and then don’t return for…
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Electrician’s billing my newly widowed mum - is this reasonable?
I wonder if I could have the benefit of your thoughts about this? there is a bit of an emotional backdrop to it which might be clouding my judgement. Sorry it’s a bit long. Back in February my elderly parents had a quote (fixed price not an estimate) from a local properly qualified electrician to replace an electric…
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Faulty Sofa bought on Finance
Hi took delivery of a 2 seater electric reclining leather sofa on 30 Dec 2020 from a well known organisation. On 5 Jan one reclining function Stopped working. Waited a few weeks for an engineer On 30 Jan who confirmed button was broken.. Told 12 to 16 week wait for part that was on 2 Feb 2021. Been told out of their…
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90 Day Limit to Claim
Hi All, I run a small online business and recently had an issue where a website fault resulted in an order being placed by a customer, but their card was not charged. I only found out about it a week ago long after the item had been dispatched. I've contacted the customer and explained what happened but unfortunately, they…
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Returning washed goods
So I bought 2 bespoke bedding set (sheet, duvet, pillow cases) for my camper van. Odd size mattress so needed bespoke. Ordered a grey set and a blue set. Manufacturer mixed up the colours so the sheet doesn’t match the set. Manufacturer admitted they were at fault but won’t refund or replace as it was past the 30days that…
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GSF Car Battery Leaked in box and floor
I recently purchased a new car battery from GSF. When it arrived there were no signs of damage or leaking. I stored the box on my dining room floor until I went to fit it the following morning. When lifted the box the floor was wet. I moved the box outside immediately. Unfortunately the leak had stained the floor and this…
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How can I help my 78 year old friend recover fees she had no idea about
This dear friend during lockdown has been alone, isolated and clinically vulnerable. She doesn't go out and everything is delivered. She has limited funds and her savior is Netflix, Amazon Prime and Sky. In April last year she was frustrated at not being able to get the new tv remote to operate all these TV channels. None…
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New fridge/freezer
Morning all, I have recently bought a new fridge freezer Indesit LD70N1W.1 Fridge Freezer that seems to me to have some kinds of anomalies. The first one is that the fridge is quite noisy especially when the motor/compressor start to run because I can hear a sound like a "clic" that it is very noisy overnight as well.The…
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FCUK Contact
Hi All, Does anyone know of the contact details for 'FCUK' that produces the shower gels etc?
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John Lewis Refused to Cover Cost Of Inherent Fault,Engineers Report
Are John Lewis Correct in stating that the company that does
a report on a possible inherent fault must be VAT registered?
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Wood flooring falsely advertised and sold - what rights do I have?
Long story but recently had "engineered wood" flooring installed through most of my house which I bought from an online retailer using debit card. Admittedly it is cheaper than any other engineered wood I have seen, and thinner. The retailer states it's composition, but still clearly classifies it as engineered wood. Being…
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rights on having to accept a faulty item.
Bought an expensive sewing machine on line from a company, I had it a week and only sewed two layers of fabric together when It gave me an error message and refused to work. I returned it to the company saying I wasnt happy, did not want this machine back and requested a refund. They have just come back with their…
