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Teletext holidays

I booked a package holiday back in Nov 2019. I paid it monthly and all payments were made. 
Since then I had to change the dates due to COVID. 
Back in Feb 2021 I had to cancel the holiday due to personal reasons. Since the. I’ve been told two different time frames as to when I will receive my refund (partial)  I’ve rung endless amounts of times. On hold for anywhere from 40 mins to 1 hour before speaking to anyone. ( currently on hold to them again today) 
wgst can I go about the refund? 

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    WGST ??
    I would send an LBA  letter before action/claim ( google for templates . Might just shake them up a bit .
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