Bath manufacturing fault

Gunner276

Hi everyone,

I purchased an acrylic bath in September last year, and installed it myself whilst refurbishing my bathroom. Whilst cleaning the bath today I realised that the liner / surface is lifting up in one corner. Upon closer inspection it looks like there are small holes in the lining allowing water to get in. To me this appears to be a clear manufacturing fault.


The bath has a 5 year warranty and I have contacted the supplier and am awaiting their response. I'd just like to understand my rights a bit more and where I stand.

Obviously if the bath has to be replaced this will cause a large amount of disruption. The sink, some tiles, and the shower screen will have to be removed to remove the bath, then replaces afterwards. This will likely be very costly, who would be responsible for the cost of refitting the bath if necessary?

Looking at the consumer rights act this seems to suggest the supplier would be responsible for these costs. Am I correct in that thinking? If not would my home insurance cover this cost?

"If the consumer requires the trader to repair or replace the goods, the trader must—

(a)do so within a reasonable time and without significant inconvenience to the consumer, and

(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage)."

Hopefully this is all unnecessary and they are able to repair the bath in situ.

Thanks!

IvanOpinion

Since it is more than 6 months old they may ask you to get a report done by an independent party to determine if it was an inherent/manufacturing fault.  If so then your supplier can decided if they want to repair, replace or refund (may be partial).    At the minute though your dispute is with whoever you bought it from and my understanding is that they should cover all costs, including that of the report.  I would also suggest reading up the terms of the warranty since that may come into play.