Wrong item sent from online advert

antteepee

I ordered a folding wooden, laptop table & paid $25.98 USD to Huiterr.com. What arrived was a small (13cm x 15cm) plastic folding iphone/small tablet holder worth no more than £1. To get a refund I now have to send it to China, even though the company have an office in Uxbridge. Is this right that I have to stand the cost of returning something to China that I did not order?

photome

No contact phone number an address in uxbridge which specifically says "this is not a returning address"", why would you buy from such a company ?

try your card company for a refund

noitsnotme

Was it a Facebook advert?

Caz3121

For the amount you have lost I would right it off as a lesson cost.
The site was registered less than 2 months ago.
I suspect they sent you exactly what they planned to send you (which was never going to be what you paid for) others have experienced the same
https://www.trustpilot.com/review/www.huiterr.com
The director of the company os listed as Nationality Chinese and resident in China on companies house
The Uxbridge address of the company has listed is a serviced office which is the same registered address as 100's of other companies....you can buy a mailbox to be able to use the address as your registered address, it is unlikely anyone from the company has ever been or ever plans to go there which is why they state that it is not a returns address.
There are many warnings about re buying via Facebook ads.....it seems to be popular with scammers who set up a site, heavily advertise, capture x 'customers' take their money then disappear.
I suspect even if you do send it back you will just end up with a further loss
Stay safe online, warn your friends about these type of sites.

jon81uk

Next time try and buy from a site/store you've heard of, there is often similar posts to this one of people buying from weird sounding websites and then not getting what they expected. 
Find a known company with proper contact details, Argos, Amazon, Wilko, Ikea, Dunelm, Homebase etc or go and buy in person where you can inspect the item first.

pinkshoes

I saw an advert for one of those on Facebook. Then underneath were lots of clearly fake replies saying "Ohhh I got mine and it's AMAZING blah blah blah..."

Saying that, under the "contact us" section it does give a UK address for the company as well as a company number.

How did you pay??

noitsnotme

Safest thing to do is ignore all ads on Facebook.  Even if its a known brand there's the chance its a scammer pretending to be the brand.

I warned my father that a Facebook ad he had responded to was likely a scam but he thought he knew better.  Of course the item he received from China was nothing like in the advert.  He still thought he knew better and fell for it a second time!!  There's no helping some people.

Rosco62

Who in their right mind would order from this company unless drunk 2am in the morning
https://www.huiterr.com/

Aylesbury_Duck

Rosco62 said:

Who in their right mind would order from this company unless drunk 2am in the morning
https://www.huiterr.com/

People that buy on price, and price alone.

Rosco62

Aylesbury_Duck said:

Rosco62 said:

Who in their right mind would order from this company unless drunk 2am in the morning
https://www.huiterr.com/

People that buy on price, and price alone.

Vastly overpriced tat

Pollycat

Rosco62 said:

Who in their right mind would order from this company unless drunk 2am in the morning
https://www.huiterr.com/

I guess anybody who wants a piece of that "clearence (sic) sale'.

OP - did you do any research on this company before placing your order?

Here is a link to an MSE article about scams (albeit a little late for the OP):

https://www.moneysavingexpert.com/shopping/stop-scams/

Read #11 (Filter out fake deals in your Facebook feed)

In the OP's position, I would write the money off.

I was in my local post office posting an eBay parcel and a woman was asking about the cost of returning a parcel to China.

Yes, she'd bought it from Facebook and it was supposed to be a game she'd bought someone for Christmas (it turned out to be a golf ball )

The general consensus of opinion was that she not waste her money any further.