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Habitat sofa bed broken
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Warranty: Replacement only; refund denied.
Should be an easy one for you pros. I purchased a battery just over a year ago from Tayna batteries. The battery is now faulty and I opened a warranty claim. All is well so far and the claim has been accepted subject to their inspection upon return. Great. My only issue is, they have refused a refund on the item and…
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Careptright no longer holding carpet for us
Right, long story. We ordered expensive carept for 3 rooms 2 years ago, lounge, bedroom and landing & stairs and agreed to have it fitted over 3 seperate occasions. This was paid for over the interest free credit option that was on at the time (its all paid up now). We'd agreed to have the 3 fittings spread out while the…
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Credit card protection
I recently agreed to pay for two watches for my sons from a website we believed to be within the UK. Everything was priced in GBP and the website uses the word UK in their name. We used my credit card believing this to be a safe method of payment as the total was £280. We never received a confirmation email or expected…
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Gift Cards, No Items and Poor Service. Refund?
I'm sure there have been many questions before related to getting a cash value refund from a gift card and the difficulties around that but does anyone know if there are any grounds to get a cash refund if the service so far has been appalling and i have 0 confidence in the retailer actually providing what I've ordered.…
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T&c’s override regulations?
Hi all, It’s not a huge amount of money but my boyfriend has managed to sign up for a years membership of ‘pay as you go gym classes’ online by mistake (Move GB) - he signed up to a weeks trail and yes he should have cancelled before the trail ended... They have said he can’t get a refund as he choose to do a yearly…
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Holiday Excursion Accident
Hello, i am looking for some advice We booked a holiday with Tui to the Caribbean for our family, five days in we went on an excursion booked through Tui, we opted for the "top option" for the excursion as our rep had "sold it to us" that this was the premium experience and that other excursions booked to by other local…
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School Place Deposit
Hi Does anyone know - if we pay a deposit for a school place this week, are we legally entitled to claim it back if (within a week) we select a different school ? Thanks
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Currys & LG 1 in 10 chance to win half the value of your television back
We purchased an Lg TV on November 15th from currys in Bristol while they were running a 1 in 10 chance to win half the value of your TV back. At the same time we also purchased a sound bar for the LG TV and another Samsung television for our rental cottage. They offered to price match anything we had purchased if we found…
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No Claims Bonus Information With held by Insurance Company
Wondering if anyone has any info. Tried to get my no claims details from my insurance (Its on a company car 3 years no claims) My insurance on my new car is giving me till Tuesday 3rd March get the no claims documenation or they will cancel the agreement. The old insurance is saying it will take 10 days. Does anyone know…
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Plumber issues
Hi All, In October 2019 we had a shower pump fitted, we've had consistent air blocks, we had the plumber back pretty shortly after to fix it, who suggested when there is an air block, just suck on the tap - this is okay if it was once every six months but its been happening every few days. We asked again in December as i…
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Soak Administration
Hi All, I recently made an order with the online bathroom company Soak. The order was made about 3 weeks ago, with a delivery date of today, as it gave me time to rip out the old bathroom etc prior to delivery. At the time I didnt realise they were in financial difficulty or I would avoided. Anyway, I had an email on the…
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Amazon charging for orders not sent
Placed an order with amazon, they blocked my account and suspended the order. I got on to their customer services about this and around 24 hours later my account was unblocked & I received an email to say my order had been cancelled, they did say I would need to place it again should I want the items. Decided to go…
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AI holiday that wasn’t
Advice needed please. My husband and I purchased a 5* all inclusive holiday and flight through Voyage Prive at Avani Sepang in Malaysia for the first week of January 2020. On arrival we found out the holiday was not AI, but full board with soft drinks (water, coke and Sprite only - not bottles or cans) and tea/coffee…
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Small claims court
My son had an car accident which was his fault. his insurance company settled the claim the third party sent him a letter that said he was claiming from him because his car insurance has now gone up by over £350 he has now received a letter from the court asking for his response. where does he stand with this,I have never…
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Forwarding UK Post to France..
Hi, I'm having a lot of post delivered for my ex. Most post looks important like dvla and banks. Can I write his new address (in France) and put it back in the post box? I've already sent lots back saying not at this address, but they just keep coming. I can't contact him as I'm in court next month giving evidence... Hope…
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Refund onto voucher before credit card
Hi all, I had a very generous voucher for £100 from my auntie for GANT. I spent the voucher in two goes - in the second purchase I spent £60 on voucher and £31.80 on my credit card. I then returned one item costing £38.25 for a refund. Every other time I’ve used a voucher and card mixed payment and got a refund, the…
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Lost property
I left some clothing in a play centre and telephoned within the hour and they said item was handed in and described it to me. I gave my name and said I would return on my day off to collect it. When I went today they remembered accepting the clothing and putting them in a bag for.me to collect but the items are now…
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Money grabbing Storage Company
Can anyone give some opinions about a friend of mines dilemma? He's moving to Russia to live and apart from visiting has no plans to come back to live here. He has used a well known storage company and recently arranged for his possessions to be shipped over there. The company have told him that because he gave them no…
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Faulty gift off an ex
For Xmas I got a good sound system off an ex girlfriend, was mainly using radio then started playing a cd and it made horrible noise, looks so cd compartment all come loose. My problem is I have no receipt it only 2 months old. It weren t best break up as found out she was cheating on me. Since then she blocked my calls…
