Soak Administration

JoseFlanders

Hi All,

I recently made an order with the online bathroom company Soak. The order was made about 3 weeks ago, with a delivery date of today, as it gave me time to rip out the old bathroom etc prior to delivery. At the time I didnt realise they were in financial difficulty or I would avoided.

Anyway, I had an email on the 17th of this month saying my order (bath, toilet, fittings) had been dispatched from their warehouse. Strange as my delivery date was today, a full 12 days away. I wasnt contacted etc in regard to delivery by Soak or a courier so assumed it was a mistake or that it was being stored with the courier until my date of delivery. Today I went to check the delivery reference code and it is not being recognised on the courier website, abit of digging obviously led me to see that Soak went into administration a week ago. Not good news. From what I have read elsewhere (TrustPilot) etc, the courier companies are refusing to deliver orders from Soak since the administration. Does anyone know my rights here in regards to securing delivery? I'm not bothered if I have to pay the delivery firm myself, but I'd rather not have effectively flushed several hundred quid down the toilet.

Thanks for any advice!

JJ_Egan

You deal with the Administrators .

You have no rights against the delivery company ( though worth asking them ).

davidmcn

If the goods haven't been delivered then they're not your goods. They probably still belong to the administrators.

DoaM

How did you pay? (I'm hoping you say Credit Card)

JoseFlanders

No regrettably didnt pay on credit card which was completely daft in retrospect. I'm pretty sure my goods will be with the couriers at their depot and being held 'in lien' so not sure if that makes it more or less likely that I'll ever receive them than if they were still with Soak. Will get in touch with the administrators and see what the process is.

born_again

DoaM said:

How did you pay? (I'm hoping you say Credit Card)

Or DEBIT CARD.....
As there are chargeback rights.

zoob

davidmcn said:

If the goods haven't been delivered then they're not your goods. They probably still belong to the administrators.

If the goods are with the administrators, in the Soak warehouse or with the delivery company and the items have your name on them, then there legally yours and can’t be claimed by the administrator or anyone else 
If there with the administrator or Soak and got your name on them, they will contact you but you might have to arrange your own delivery
If with the delivery company you could struggle finding out if they have the items and if there willing to deliver as there probably owed money by Soak and holding on the the goods in the hope off getting a payment from the administrator 

DCFC79

born_again said:

DoaM said:

How did you pay? (I'm hoping you say Credit Card)

Or DEBIT CARD.....
As there are chargeback rights.

OP needs to ring his bank and ask them, its possible he can get a refund.