Habitat sofa bed broken

[Deleted User]

 

McKneff

Dock your sons pocket money.

[Deleted User]

Helpful, thanks.

KatrinaWaves

I don’t know what ‘accidentally lunging across a sofa’ is but a sofa is to sit on, not jump on, or lunge across. 

[Deleted User]

A sofa bed is to sit on, lie on, sleep on. Put up, put down. To 'lunge' means to reach from one end to the other. I haven't mentioned jumping in my post so not sure where that came from. Sofa beds, in my view, should be sturdy enough to withstand use for which they are intended. My son is a child. I feel the sofa bed is not fit for purpose. 

neilmcl

Lucitelu said:

A sofa bed is to sit on, lie on, sleep on. Put up, put down. To 'lunge' means to reach from one end to the other. I haven't mentioned jumping in my post so not sure where that came from. Sofa beds, in my view, should be sturdy enough to withstand use for which they are intended. My son is a child. I feel the sofa bed is not fit for purpose. 

Then the onus is on you to prove this. Good luck with that because at the moment it does indeed look like user damage.

[Deleted User]

Thankyou Neil. I recognise that, but like so many incidents like this is it of course impossible to prove. That the bed is so new and that other users have said similar on Habitat's own website would clearly indicate it isn't fit for purpose. I was wondering in good faith whether I might have redress via other avenues but to be honest am surprised by the snark in the replies. It costs nothing to be decent. I think I'll delete and seek some professional advice elsewhere. 

BoGoF

Lucitelu said:

Thankyou Neil. I recognise that, but like so many incidents like this is it of course impossible to prove. That the bed is so new and that other users have said similar on Habitat's own website would clearly indicate it isn't fit for purpose. I was wondering in good faith whether I might have redress via other avenues but to be honest am surprised by the snark in the replies. It costs nothing to be decent. I think I'll delete and seek some professional advice elsewhere. 

Any 'professional advice' is going to be the same. It is up to you to prove it is an inherent fault, most of the time this is via an independent report that you have to pay for (but can be reimbursed if a fault). Even if you get said positive report the retailer gets to choose the remedy....repair, replace or refund. Any refund can be reduced to reflect the years usage you have had. So unless it was particularly expensive then you may want to think about how you proceed.

ps childish to delete the OP

KatrinaWaves

Lucitelu said:

A sofa bed is to sit on, lie on, sleep on. Put up, put down. To 'lunge' means to reach from one end to the other. I haven't mentioned jumping in my post so not sure where that came from. Sofa beds, in my view, should be sturdy enough to withstand use for which they are intended. My son is a child. I feel the sofa bed is not fit for purpose. 

So in your own words, your son ‘accidentally reached from one side to another’ 

Why did you put ‘accidentally’ when it is such a normal thing to do on a sofa bed? You clearly worded it in a way which made it seem like the action was clumsy or heavy handed thus causing it to break.