Amazon charging for orders not sent

niamh98

Placed an order with amazon, they blocked my account and suspended the order. I got on to their customer services about this and around 24 hours later my account was unblocked & I received an email to say my order had been cancelled, they did say I would need to place it again should I want the items. 
Decided to go elsewhere as in this window the prices had risen & I didn’t want to risk the account being blocked again.
Amazon have now charged me for the orders after emailing to say they had been cancelled ? But they have also removed all order history from my account so I am unable to see what is happening at my end. Customer services don’t want to help at all, I have been passed round from person to person on the phone and have gotten no where. 
Where do I stand with this as I have basically payed for items I’m not receiving and they’ve deleted all info for me to see. 

hollydays

Doesn't it take 7 days for you to receive credit?

visidigi

Amazon now charge on order, not dispatch in alot, if not all, cases. This is a fairly recent change to normal charging on dispatch.
Therefore if they have cancelled the orders it will take the usual time to be refunded to your account/card.

DCFC79

niamh98 said:

Placed an order with amazon, they blocked my account and suspended the order. I got on to their customer services about this and around 24 hours later my account was unblocked & I received an email to say my order had been cancelled, they did say I would need to place it again should I want the items. 
Decided to go elsewhere as in this window the prices had risen & I didn’t want to risk the account being blocked again.
Amazon have now charged me for the orders after emailing to say they had been cancelled ? But they have also removed all order history from my account so I am unable to see what is happening at my end. Customer services don’t want to help at all, I have been passed round from person to person on the phone and have gotten no where. 
Where do I stand with this as I have basically payed for items I’m not receiving and they’ve deleted all info for me to see. 

Its odd how the account was blocked, why was it blocked.

And why was all order history removed.

Very odd, have you done anything to upset Amazon ?