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Consumer rights

Archives for April 2019

Automatic renewals (tastecard)
Hello! I got a surprise email this morning that my tastecard had been automatically renewed which I'm really annoyed about. I completely forgot I had a tastecard I rarely use it (in fact it's gone to my old address as I never updated the address). I received no email from them to say renewal was due, if I had I would have…
Do I have a claim for being mis-sold?
Hi, About a year ago, I purchased a sofa from Oak Furniture Land. I was intending to pay for it up front but the salesman advised me I could get it on finance if we wanted. Initially I said I didn't want finance because of having to pay more on interest, to which he responded that the finance package was 0%. I…
Problem with TV bought from Currys’….(I Know don’t shout!)…. Rights?
Ok, so we never normally buy anything from Currys. Except this time we did. We needed a new TV ASAP after the old one fell off the wall and it was cheaper there than AO or any other similar sources at the time. Just saying to justify giving business to a shop as crap as Currys.…
Prezola Gift List - Cash Gifts
My partner and I are getting married this August and are contemplating opening a gift lift with Prezola. My main concern, although I know we do have the option to withdrawn 3x for free, is that our wedding insurance doesn’t cover the supplier of such a list going bust... so we are concerned about Prezola holding cash on…
£1000 fridge broken after 2 years
Our fridge isn’t working properly after two years. We’ve had an engineer come to do a repair and he said he’s found a fault (nothing we could have done) and it’s unrepairable. Does anyone know how much we should expect to get back under the consumer rights act please?
Harveys Cancellation policy when purchase by Finance
Hi All We purchased a 3+2 Recliner Sofa along with Dinning Table + chairs from Harvey around 5days back. I paid down payment of £200 and order is created by Finance (Creations). Unfortunately our circumstances has changed and we tried to Cancel the order by calling Customer Care and Store. They were telling us if we cancel…
Financial Ombudsman Vs Small Claims Court
Hello If the financial ombudsman is currently looking into a dispute with your bank, can you take the bank to a small claims court in the meantime too? Or is it one or the other? The financial ombudsman said it will take 2 weeks to come up with a decision, but it's been over a month! We're sick of wasting time and just…
Harveys Faulty Sofas
Good Morning I brought a sofa and chair form Harveys last August when it came it had several issues with it, I contacted Harveys and was ignored took a long time from writing emails and calling them up but they agreed to send someone out, he came out said no faulty you just have to dress the chair correctly every day and…
Static caravan mis sold?
Bought a static van at the coast a couple of years ago on a site that has a 15 year age policy on the vans.The van we bought,in the contract states it was manufactured in 2008,however we have found evidence in the van that it’s electrical wiring was tested in 2006 & 2007 so in no way was it manufactured in 2008.I am not…
Company sent wrong item
Basically I bought a bridle for a horse off marketplace on Facebook. This person also has a page she sells from on Facebook so as far as I understand it’s a company. The bridle I ordered had plaited reins and browband. I was sent the wrong bridle. It came with rubber reins and a plain browband. There was a randomly added…
Undercharged at a pawn shop: my rights
I'd appreciate some input on the following but after reading similar posts I want to make it clear I'm only interested in the legal position. I'm well aware there is an ethical dimension and for some people 'doing the right thing' is all that matters; who made the mistake & whether it's a superstore, makes no difference.…
DPD lost parcel
My mother sent an international parcel out just before Christmas. It was Christmas presents for relatives abroad. The parcel was lost somewhere in the system and didn't reach the destination. Since January my mother has tried to claim compensation or at least get the parcel forwarded to the correct place. She's had a…
Enforcing a CCJ against a LTD company
I have obtained a CCJ against a LTD company who owe me around £1500. The company is still trading and is in good financial health. They are not paying me because they cannot afford to but because they simply dont want to. Im not sure bailiffs would be useful as I think they cannot take items that would affect the running…
Garden bordered by BT land
We’ve been in this house 2 years and have a small garden which adjoins a fairly narrow strip of BT land on which is placed a large hut at one end presumably filled with equipment as its visited very frequently. Unfortunately the boundary fence Is made of very cheap wire netting and is in a very poor state. Can anyone…
Voucher for “experience” - no terms received and supplier says non refundable
I purchased a voucher for an experience right at the end of December 2017. My wife then found out she was pregnant, and since the experience involved alcohol, we held of using it until after the baby was born. Now we have a very young child, it’s almost impossible to find someone who can look after her for a day whilst we…
Wrong Address
My Wife who is a career for two elderly persons with dementia tried to place an order in Argos home delivery. Without noticing she used the old address. Goods were delivered but no one at home and left with a neighbour argos refuse a refund. I don't think this iss right under the general data protection regulations Argos…
Cineworld cancelled film
A friend of mine booked online to see a film with her children that they were really looking forward to. 4 hours before the film was due to be shown she received an email advising her that they weren't showing that film after all. They said they were going to refund her money within the next 5 working days and that the…
Small claims court query- Roofer via Ratedpeople
Good evening all MSE helpful folk, I received super help a year back and now I’m here with a totally new query. I placed an ad for a roofer via ‘Rated people’ and the roofer completed a job that initially seemed to meet the brief and payment was made, I asked for a hole to be filled as birds nested in my roof a year…
Need to cancel part of order
Hello, Just after a bit of advice please. I went into a well known sofa shop and agreed to take finance agreement out through them (Ikano) for a sofa and carpets. A while has passed and I am still waiting delivery for said items. Long story short I have had a change in circumstances and need to cancel one of the carpets.…
Is sofology really that bad???
A friend of mine has been looking for a sofa suite for ages and just found one she likes. However just done cursory internet review and the post sale review are awful - seem to be thosands of people with faulty sofas being delivered or sofas that become faulty soon after and then having months/ years of fights with…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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