Automatic renewals (tastecard)

CoffeePixie

Hello!

I got a surprise email this morning that my tastecard had been automatically renewed which I'm really annoyed about. I completely forgot I had a tastecard I rarely use it (in fact it's gone to my old address as I never updated the address). I received no email from them to say renewal was due, if I had I would have realised I had a card and cancelled it.

I've checked their t&c's which state: "Your 14-day cooling off period starts the day after you agree to go ahead with the service, this does not apply to subsequent renewals"

Is this something I can dispute? No where on the website is there a section for my card details, they just took the payment (I thought companies could no longer do this like car insurance?(

Thank you!

[Deleted User]

You can dispute it, but you don't have any grounds to do so, so you're relying on goodwill.

CoffeePixie

That's what I was worried about! I might see if I can dispute it through my credit card
Thank you!

Bermonia

You would have no grounds for your credit card to issue a chargeback... just going to create a lot of unnecessary work for yourself and ruin any goodwill you may have with tastecard.

Just go to them and ask politely, you may be surprised - however their goodwill is they only viable way of getting your money back.