Wrong Address

Berniegale

My Wife who is a career for two elderly persons with dementia tried to place an order in Argos home delivery. Without noticing she used the old address.
Goods were delivered but no one at home and left with a neighbour
argos refuse a refund.

I don't think this iss right under the general data protection regulations Argos have not made any effort to check data. We had moved six years ago so do they have a right to do this? Is there any way we can get back the £250 pounds?

I would warn all other users about this retention of data

marcarm

What has your wife's profession got to do with this?

It was your wife's error, can you not go there to collect from the neighbour?

Quite right argos refuse a refund, they have done exactly as asked, although it might muddy the waters if there is no authorisation to leave goods with a 3rd party.

I would warn others to check important details before pressing submit order.

Hasbeen

Berniegale wrote: »

My Wife who is a career for two elderly persons with dementia tried to place an order in Argos home delivery. Without noticing she used the old address.
Goods were delivered but no one at home and left with a neighbour
argos refuse a refund.

I don't think this iss right under the general data protection regulations Argos have not made any effort to check data. We had moved six years ago so do they have a right to do this? Is there any way we can get back the £250 pounds?

I would warn all other users about this retention of data

You want to warn others your wife made a mistake?

Or that they delivered to the address they were told to?

Go and ask at your old address? Simples:)

DCFC79

Berniegale wrote: »

My Wife who is a career for two elderly persons with dementia tried to place an order in Argos home delivery. Without noticing she used the old address.
Goods were delivered but no one at home and left with a neighbour
argos refuse a refund.

I don't think this iss right under the general data protection regulations Argos have not made any effort to check data. We had moved six years ago so do they have a right to do this? Is there any way we can get back the £250 pounds?

I would warn all other users about this retention of data

Alot of firms will retain the old/last address, its there as its convenient.

I would like to warn all other users to carry on using Argos but check the address it's being sent too.

Why is your wife not accountable since she didn't make an effort to check the address?

Nothing to see here folks.

Zandoni

Can you collect from the neighbour at the old address?

pinkshoes

Berniegale wrote: »

My Wife who is a career for two elderly persons with dementia tried to place an order in Argos home delivery. Without noticing she used the old address.
Goods were delivered but no one at home and left with a neighbour
argos refuse a refund.

I don't think this iss right under the general data protection regulations Argos have not made any effort to check data. We had moved six years ago so do they have a right to do this? Is there any way we can get back the £250 pounds?

I would warn all other users about this retention of data

If companies deleted my address every year it would be SO annoying.

I am quite sure Argos sent an email asking customers to respond if they wanted their details deleting.

This is 100% your wife's mistake.

Just go and collect it.

RichardD1970

I ordered a large item from Argos the other week and specified a delivery day.

I was sent an email clearly showing the delivery address and delivery times, and also contact details for any queries about the order.

On the day I received a phone call from the driver to let me know they would be delivering to me within the next hour.

I would recommend this excellent service, and they were cheaper than Amazon on this occasion.

sheramber

Without noticing she used the old address.

You expect a company to check that a customer is still at the same address given on an order before they send it out?

shaun_from_Africa

Berniegale wrote: »

I don't think this iss right under the general data protection regulations Argos have not made any effort to check data. We had moved six years ago so do they have a right to do this? Is there any way we can get back the £250 pounds?

I would warn all other users about this retention of data

Any company that processes personal data has a legal obligation to only store that data for as long as necessary and there is nothing written into the GDPR that states how long this period must be.

As your wife placed an online order for goods to be delivered then she was obviously registered with and had an online Argos account so for as long as that account was open, Argos did have a valid reason for retaining your wife's details.

Argos (like any other company) shouldn't have to continually check that addresses they have on record for their customers are correct and up to date. It's the responsibility of those customers to ensure that the companies are advised of any changes as and when required.

Aylesbury_Duck

One of the more bizarre threads I've seen on here. Not sure why the OP's wife's job is relevant to the story and OP seems to think Argos are at fault for simultaneously retaining old address information and not somehow checking that the address hadn't changed.

Does OP want Argos to be Big Brother or not?

On a practical level, why hasn't OP gone to the old neighbour and asked for the parcel?

cattie

Does nobody take responsibility for their own mistakes & errors anymore.:mad: