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Advice regarding accessing your health records
Hi What are your legal rights regarding accessing your health records? Also the recent changes in May last year to the Data Protection laws? I have tried to find some answers online but it all seems a bit vague! Some advice on where to look would be much appreciated. Keep safe and well x
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Curry's/knowhow question
I have been sent a replacement voucher code for my dishwasher, my question is, when I go to Curry's to get my replacement, will delivery, installation and removal of my old appliance be included, thanks in advance.
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Credit card charge back / S75
If you buy online and receive an item and want to return it, and under the distance selling rules when buying online, you are entitled to a full refund, but the seller refuses and tries to deduct a re-stocking fee and the original delivery fees, is this covered under S75 or a charge back with a credit card? Many thanks
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Santander Chargeback
I'm having an issue with a Santander chargeback and would like some advice. I was having a problem with a non receipt of goods from amazon, I had been trying to resolve it with them for three months having provided numerous police reports, affidavits and they then flat out refused to help. I decided to instigate a…
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Faulty beats headphones
Hi, I bought 2 sets of Beats Solo2 wireless headphones for my sons as gifts from Dubai International airport in Sept 16. The hinge on one set broke within the first 12 months and Apple repaired them free of charge. The same thing has happened again with the other set through normal use and Apple say that I need to take…
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Failure to honour warranty
Admit to being off topic before I start.....but hope someone can point me in the right direction? Very small business and bought a heater that has failed well inside warranty period. Returned for rectification but not getting a good response from supplier -the run around and broken promises! Any ideas how to take this…
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Bill Eon for my time?
Hi there, Not sure if anyone has ever billed their energy company for giving meter readings but am thinking I might have a crack. Background info. We moved into a brand new house Jan 2018 (complete with Elec/Gas smart meters) and in March we received a massive bill for the first quarter. When I questioned the bill, E.on…
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Advise Needed please
I needs urgent advise please u kind and knowledgeable people. My sons both started playing in a Junior football team from last sept in the U9's and U11's team. for this I had to pay £50 in July during the trials, £50 in Sept and another £40 in Jan (now) so total £140 for the season. In October my younger son in the U9's…
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Return never collected, over 2 years. Now say they want to collect?
Hello all, Back in October 2016 I ordered a new PC monitor, it arrived with a few faults so I contacted the supplier and they sent a new one and said they would arrange collection for the problematic monitor to be collected. It was never collected, I did try contacting the supplier twice via email about this but I was…
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Small claims court - when?
Hi folks, bit of a pickle here. Without giving too much info away, how many opportunities and benefits of the doubt would you give a tradesman who has promised in writing to issue you a refund after quite a serious failure in services, but a month later and 3 different excuses at the last minute, has failed to do so? OH is…
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The babyroom.co.uk 15% restocking fee - is this allowed?!
I'm returning something to thebabyroom.co.uk and they said there's a 15% restocking fee - so by sending it back I'm giving them 15% of the price for an unused item plus I pay postage...is this legal?
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washer dryer - not happy
Hi All, I decided to get a washer dryer and after much research I got a beko washer dryer. The fitters put fairy liquid on the feet to get it to slide in to place. It moves quite a lot and makes a LOT of noise on the spin cycle. All the drier programs are crap and last hours and hours. It moves so much it's going to damage…
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Medical Negligence - Part 36 Offer?
I am coming to the end of my medical negligence case. I suffered severe nerve damage 4 years ago which was caused by a private doctor's negligent injection technique. I am now in permanent constant pain and will be for the rest of my life. (I am only in my late 20's) There is no cure :( My barrister & solicitor would like…
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DPD lost my birth certificate
I'll try to articulate my situation and my request as clearly as possible: I was born in India, but am a British citizen now. I organised a collection and delivery of my attested birth certificate from an address in India - to be delivered to me here at home. The company is DTDC, part of DPD. The package made it to the UK,…
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Consumer Rights v Manufacturer Warranty
At the end of January 2018 I bought a small kitchen appliance from Argos for £38. It was a discontinued product and I purchased it with vouchers. The manufacturer stated it had a 12 month warranty which could be extended to 24 months via on line registration. Mid January 2019 the item stopped working and as it was less…
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Taking a company to court for refund
Hi all. Hope you are well ? I booked and paid for 3 full day sessions with RNR tattoo at the start of last year. My first artist contacted me a few days before my appointment to let me know he had left. I had to contact them to rebook with another artist. A few months of waiting I contact the new artist the day before to…
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DPD lost parcel. Next won’t refund me until investigation complete?
Wondering what my rights are here. A bit annoyed. I bought a pushchair off Next for £750. It was to be delivered by DPD. Didn’t turn up, so I contact d dpd and it turns out it had gone missing in a depot. I rang Next straight away and gave them all the details, including the missing parcel case reference number. They…
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Right to return goods
Morning all Looking for a bit of advice on a situation my soon-to-be wife and I are in. I think I am on the right lines but would appreciate further input! So, at the back end of last year (maybe September time?) my other half ordered 5 x bridesmaids dresses, made-to-measure, from a website (which has a UK address but the…
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Returning an online purchase
Hi guys, Hoping you can help with a query. I purchased a heavy punchbag online on 8/01/19 - the bag was £190 + £30 heavy item shipping fee. The bag was supposed to be delivered on 11/01/19 but the first attempt wasn’t made until 14/01/19 when the driver tried to pickup whilst I was at work. They missed me again on th…
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Driving Lesson Refund?
I need advice on receiving a refund from a driving course company. 8/10/18 I paid £437 from my bank account for a 20 hours of driving lessons, including 5 weekly payments of £20 to the sum of £100 from 23/10/18 till I cancelled the direct debit on 27/11/18. The direct debits was to add up to the full amount of £637…
