Credit card charge back / S75

Lloyd90

If you buy online and receive an item and want to return it, and under the distance selling rules when buying online, you are entitled to a full refund, but the seller refuses and tries to deduct a re-stocking fee and the original delivery fees, is this covered under S75 or a charge back with a credit card?

Many thanks

KeithP

Section 75 of the Consumer Credit Act 1974 only covers an item which costs over £100. No idea if that limit is relevant to your purchase.

Anyway, you might like to read these two MSE articles:

Section 75 refunds

Visa, Mastercard & Amex Chargeback


Edited to add:
Is this related to your earlier thread?

Why have you abandoned that thread and started a new one?

Lloyd90

Yes sorry,

I’m not at the point of needing to request help from the credit card company as trying to work it out with the company.

I therefore asked on a separate thread as I just wanted to query separately.

Yes it is over £100.

Thanks.

KeithP

In which case, the answer to your question is - yes.

Hope that helps.