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Company owes us thousands, got a CCJ against them, now what?
Hi, I have my fingers crossed someone can help, because this is driving me crazy. Long story short a company my partner worked for a a sub contractor still owes him a little over £4500, as he is out of work at the moment we could really do with that money! But I feel like banging my head against a brick wall would yield…
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Waist Train uk
Looking for some opinions on the return policy at Waist Train UK, I thnk they're breaching the rules but I want to be sure of my position before making a fuss. Basically a friend ordered a corset type garment from them four days ago and it didn't fit. When she (immediately) requested an exchange they sent her a form to do…
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David Llyods Gym membership price increase?
In November, I signed up to 1 year membership. It was agreed it would be £50 per month for the year. DL agreed this amount on the phone, in person and over e-mail: The next thing I know I receive an email saying their is a problem with my direct debit and need to pay January's payment on their site, but the amount they…
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Royal Mail Damage Claim Rejected
Sold my iPhone on eBay November, posted special delivery next day. Phone arrived - front screen destroyed - not just a crack but the whole screen smashed! Buyer returned the phone, refunded the sale price and put in a claim nothing heard until just before Christmas - Email request for the damaged item, packaging ect to be…
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Evans Ride to Work scheme - consumer rights when I've received a faulty bike?
Hello and apologies in advance for the long post! Before Christmas I ordered a bike worth £900 from Evans Cycles under their Ride to Work scheme (my employer only offers the scheme with Evans and not other bike shops). Since then I've experienced the most ridiculously bad customer service from them: * the bike took almost…
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OnePlus Consumer rights - Who to escalate to?
Hello, Thanks in advance for your help. I just wish to know who to escalate this to - am not sure which Ombudsman or if anyone can help me, or even if I pursue via Small Claims Court Basically, after much inconvenience, - I have been waiting for my phone since it was picked up by courier to "Arvato Services", which handles…
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Holiday let and advice...
Hi there, I’m wondering if anyone could help me with a situation? My wife and I recently booked a property to stay at for our wedding anniversary, it was described as having central heating which it did not have... We arrived and the property was freezing cold, even though the owner says he had put the log burner on in…
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Small Claims Process
Hi everyone, Not looking for legal advice; preferably insight from someone who's experienced something similar - I am being taken to the "small claims court" for software development work the client alleges was not completed to a "satisfactory standard". I have received an online claim, and have responded to said claim…
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ppi refund cheque lost.
i have just found out my claim for ppi refund from lloyds was settled last june. any letters and crucially a cheque for almost 6k was sent to my old address where i have not lived for 14 years.strangly the letter from lloyds spelling this out was sent to my correct address. have i lost the money or can i chase this up? no…
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Import charges from USA
Hello, I wonder whether you can help me with a query... I ordered a pair of DM boots from a US site as they were cheaper there compared to the UK. The store operates and delivers all over the world and their website took me automatically to their GB page hence the price was in £ and delivery clearly to the UK. At checkout…
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1st class signed for parcel not arrived.
Hi i purchased a used suit off eBay Tuesday morning, it was sent at the post office 11:25am by first class signed for from Bolton in Manchester to south Yorkshire, It is now Saturday the 19th and it still has not arrived, The tracking number is NJ632785743GB The strange thing is i had another parcel of a probably similar…
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Check before signing
Hi I've noticed recently that a few online suppliers are asking parcel recipients to open and check parcels in front of the delivery driver before accepting delivery and signing. This "may" be OK for a pair of gloves for Example but certainly not practical for large pieces of equipment (tv, ride on mower, chest freezer…
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Damaged oven
We have a kitchen showroom. A lady purchased an oven, she collected it. We offered our fitting service she declined. Today she contacted me saying that she had someone to fit it but it was damaged at the back but the packaging was fine. Ive offered her to bring the oven back and I’ll refund her. She has mentioned that she…
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Amazon refund time?
Hi all, Does anyone know roughly how long they take to process refunds when items are returned to them? Long story short, I bought a drone and I was sent me a different model (fulfilled by amazon). I opened up a return and the only option was a refund and to return the item via Hermes at a drop off point. Anyway, the wrong…
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Amazon refund trouble
Bought a hair product from Amazon.com. Almost a month later, after numerous delivery date changes, I was eventually informed that the parcel had been lost into thin air. Spoke to customer services and asked how do we proceed from here as I still want the product. Thought they would be able to send out a new order but they…
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Expedia Dispute
I'm looking for some advice for my slightly complicated situation. I'm new here so please be gentle ;) I booked an apartment in Cape Town through Expedia and paid the balance in full on my credit card. The apartment then began contacting me asking me to pay a breakables deposit directly to them. The said their credit card…
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refund situation?
edited, as getting more info on this first
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Mobile home router contract
Hoping for some help and advice. Took out a 4GEE home router contract, and I’ve requested to exit early, but as I’m out the 14 day cooling off period, but still have 17 months on the contract to go I have been hit with HUGE fees. I asked to transfer the contract to another product instead and was advised they weren’t able…
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Are B&Q liable for damage to my car?
A few weeks ago I drove into my local B&Q and without realising it drove through a lot of paint that had been spilt by another customer. B&Q had not made any effort to remove the spillage and are now saying they are not liable for the cost of replacing the tyre as they 'lease the land' that the car park is located on. The…
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JET2 holidays problems . consumer info required
Thanks for reading . Booked with JET2 holidays to go away in 16 days time , All inclusive 4 star break for 8 nights to south Tenerife . received an email last night saying there will be pool work going on and expect construction noise daytime (which bothers me) and one of the pool closed (which doesn't) I called the help…
