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Mobile home router contract

Kelly143
Posts: 1 Newbie
Hoping for some help and advice.
Took out a 4GEE home router contract, and I’ve requested to exit early, but as I’m out the 14 day cooling off period, but still have 17 months on the contract to go I have been hit with HUGE fees. I asked to transfer the contract to another product instead and was advised they weren’t able to do this. I also requested if they could reduce the monthly contract to the smallest they had and they advised they could not reduce it down but only up. This seams unreasonable and unfair treatment of their customers.
Please advise what I can do in my situation? Thanks
Took out a 4GEE home router contract, and I’ve requested to exit early, but as I’m out the 14 day cooling off period, but still have 17 months on the contract to go I have been hit with HUGE fees. I asked to transfer the contract to another product instead and was advised they weren’t able to do this. I also requested if they could reduce the monthly contract to the smallest they had and they advised they could not reduce it down but only up. This seams unreasonable and unfair treatment of their customers.
Please advise what I can do in my situation? Thanks
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Comments
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Hoping for some help and advice.
Took out a 4GEE home router contract, and I’ve requested to exit early, but as I’m out the 14 day cooling off period, but still have 17 months on the contract to go I have been hit with HUGE fees. I asked to transfer the contract to another product instead and was advised they weren’t able to do this. I also requested if they could reduce the monthly contract to the smallest they had and they advised they could not reduce it down but only up. This seams unreasonable and unfair treatment of their customers.
Please advise what I can do in my situation? Thanks
Is there a break point scheduled anywhere in the contract? If not, and unless they allow you to walk away on a goodwill basis, you have to see the contract out or cut your losses, pay the fees and terminate.0 -
You signed up to a long term contract, you can't cancel or modify it without EE's agreement. I suggest you learn what a contract is before you sign up to any more.
You will be able to remove the SIM and use it in another device.0 -
Why is it you want to end it early ?0
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AndyMc..... wrote: »Might be difficult, does broadband have a sim?0
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True enough, I assumed it was a mobile broadband contract since it's EE who are primarily a mobile provider, but yes they do fixed line broadband too. The bottom line is the same - the OP is bound by the contract they agreed to.
I read it as mobile:
"4GEE" and "Mobile" in the OP...0
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