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Mobile home router contract

Hoping for some help and advice.

Took out a 4GEE home router contract, and I’ve requested to exit early, but as I’m out the 14 day cooling off period, but still have 17 months on the contract to go I have been hit with HUGE fees. I asked to transfer the contract to another product instead and was advised they weren’t able to do this. I also requested if they could reduce the monthly contract to the smallest they had and they advised they could not reduce it down but only up. This seams unreasonable and unfair treatment of their customers.

Please advise what I can do in my situation? Thanks

Comments

  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,920 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 18 January 2019 at 7:18PM
    Kelly143 wrote: »
    Hoping for some help and advice.

    Took out a 4GEE home router contract, and I’ve requested to exit early, but as I’m out the 14 day cooling off period, but still have 17 months on the contract to go I have been hit with HUGE fees. I asked to transfer the contract to another product instead and was advised they weren’t able to do this. I also requested if they could reduce the monthly contract to the smallest they had and they advised they could not reduce it down but only up. This seams unreasonable and unfair treatment of their customers.

    Please advise what I can do in my situation? Thanks
    What do your contract terms say? You presumably thought them reasonable when you signed them? The pricing would reflect the long-term commitment. You can't really have it both ways: pricing to reflect a longer contract but flexibility to pull out at little cost. I suspect a monthly, quarterly or annual contract would be more expensive on a per-month basis.

    Is there a break point scheduled anywhere in the contract? If not, and unless they allow you to walk away on a goodwill basis, you have to see the contract out or cut your losses, pay the fees and terminate.
  • dj1471
    dj1471 Posts: 1,969 Forumite
    Part of the Furniture 1,000 Posts Home Insurance Hacker!
    You signed up to a long term contract, you can't cancel or modify it without EE's agreement. I suggest you learn what a contract is before you sign up to any more.

    You will be able to remove the SIM and use it in another device.
  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Why is it you want to end it early ?
  • AndyMc.....
    AndyMc..... Posts: 3,248 Forumite
    1,000 Posts Combo Breaker
    dj1471 wrote: »
    You signed up to a long term contract, you can't cancel or modify it without EE's agreement. I suggest you learn what a contract is before you sign up to any more.

    You will be able to remove the SIM and use it in another device.

    Might be difficult, does broadband have a sim?
  • dj1471
    dj1471 Posts: 1,969 Forumite
    Part of the Furniture 1,000 Posts Home Insurance Hacker!
    Might be difficult, does broadband have a sim?
    True enough, I assumed it was a mobile broadband contract since it's EE who are primarily a mobile provider, but yes they do fixed line broadband too. The bottom line is the same - the OP is bound by the contract they agreed to.
  • dj1471 wrote: »
    True enough, I assumed it was a mobile broadband contract since it's EE who are primarily a mobile provider, but yes they do fixed line broadband too. The bottom line is the same - the OP is bound by the contract they agreed to.

    I read it as mobile:

    "4GEE" and "Mobile" in the OP...
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