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Differential Charging for Credit and Debit Cards Still Allowed?
Hi, I just booked some flights on Opodo.co.uk, and noticed they charge differently depending upon whether you pay by debit or credit card... Visa Debit and Mastercard Debit were both labelled as '-£18.10', others eg Amex, Visa Credit etc were labelled as 'Free'. Thought differential pricing for credit and debit cards was…
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Data Protection Rights
On 12/01/2019 I received an email from a research company who stated that they had received my details from a third party who wished them to carry out a survey on their behalf. Unhappy that my details had been passed on to a research company I contacted the third party, making a complaint, expressing my concern and asked…
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Amazon Marketplace customer rights
Can I ask if it’s legal for amazon to sell merchandise on their marketplace for another supplier. Take their cut and then absolve responsibility and legal redress you may have if the product goes wrong. They then state that you have directly bought from the supplier who more than likely is in China. Surly there should be a…
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Used car previous fault
My son paid £6k for a car last week, a 2010 golf with 77k miles. He bought it from a motor dealer in London. His wife drove it down to my family in Wales, and on the 2nd day the car wouldn't engage D or R (auto-box) He contacted the dealer, relaying the issue from his wife. Unfortunately the issue has only worsened, and he…
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sofa woes
Hn i, before Christmas I bought a sofa from SCS on 4 yrs interest free credit. I stressed to the sales assistant that I needed a sofa that was less than 182 cm wide. I was shown a 3 seater at 208cm, but was told the 2 seater, (not on display) was only 177cm approx. I agreed this was the sofa I would have. When we were…
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Faulty Heavy Goods
Are companies responsible to take heavy faulty goods from your property and can't charge you doing so? I bought a very nice bed from a well known bed manufacturer, but mattress began sagging within 6 months. The company informed me the mattress should be turn around (not flipped over) every week for the first 3 months and…
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Can I refuse to pay DHL customs charge / refuse delivery?
Recently bought a new phone from Gearbest. (£240). DHL just text me saying I owed them £83 customs charges. That is considerably more than I calculated and I'm frankly not paying it. Will be cheaper buying elsewhere. Can I refuse to accept the delivery or indeed refuse to pay the charge and what will happen to it? Surely…
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Sykes Cottages - £20 Deposit
Hi there, Just wondering id someone could help me out. I recently paid a low cost £20 deposit on renting a cottage in the summer. I tried to cancel yesterday and Skyes cottages are saying I have to pay £345 for the full deposit. Do I have a leg to stand on ?? Thanks Andy
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Pet Shop Problem (Small claims court)
Hoping i can get some advice please as not sure how far to take this. Its quite along story so will try to keep it as short as possible. Visited a local pet shop and decided to buy a guinea pig which was a male we called it Boris. Was given lots of info in the store from the assistant which turned out to be wrong. Just…
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Bensons for Beds Refund Request
Quick summary on 7th November 2018 we went to view a king size bed in Bensons for Beds in the New Cross Store London We really liked it and immediately paid in store. We were told the bed would be delivered on 30th November 2018. The bed was delivered on 30th November 2018 and upon inspection it was the wrong size. It was…
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Unfair Gym Pricing Structure
Advice please! I have been a member at my gym for close to 10 years and built up a good base of friends and enjoy going. I haven't always thought that is was value for money but until recently there were really no other options. Over the last few years the standards and equipment at the gym have seriously declined... Just…
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Gas Boiler problem
I have been quoted £650 for the replacement and fitting of a heat exchanger on my 3 year old boiler and told it is uneconomic to repair. Somebody advised me that the boiler should last much longer than this and I can say its not fit for purpose? I didn't take out any insurance or repair plan on it as didn't expect any…
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Customs fee and Royal Mail handling fee
I bought £20 of clothes from an Australia brand and it was advertised in pounds. I assumed it was coming from the UK. I paid by credit card. Today I got a Royal Mail Card asking me to pay £12.40 before I can get my parcel. That’s >50% of the value of the goods What rights to I have? I’ve not collected it as really don’t…
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Small Claims Court - Help to understand
Hi Everyone, I need a little bit of help to understand my position. I’m at European so it works a little bit different in my country. Basically last June a young 17 year old boy drove into the back of my work vehicle (while I was working). I was turning away and slowing down to leave at the junction. I called the police…
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Issue selling house with solar panels !!
Hi, I need a bit of advice if possible I have sold my house but these are the issues I have with the solar panel company who refuse to rectify them. The reasons both the buyers and ourselves believe the lease are none CML compliant are below: 1. The lease signed by our client is between her and Solar Sun 6 Limited The…
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refund request - swimming lessons
Hi all, I am looking for some advice please (and may have a little rant on the way) Our 2 year old son loved swimming but he wasnt learning many skills from us so my husband and i decided to enrol him into swimming lessons. He started at the end of november and loved it so we signed up for the monthly payments and all was…
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Warranty Issue - Labour Charge Being Quoted
In August 2013 an electrician supplied and fitted 6X Collingwood Haler H4 Dim lights which had a 7 year extended warranty. The lights came with a warranty card to fill out and return but when I asked for the relevant details to fill out the warranty information the electrician said not to worry because if anything went…
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John Lewis Smart TV - Faulty
Hi, Just thought about you guys & wondered if anyone can help. I purchased a Samsung Smart TV from John Lewis because of the 5 year guarantee. About a year or more ago we started having issues with iPlayer crashing, often Channel 4 too. We assumed it was either a bug or our ISP. As this started happening more & more I…
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Harveys furniture
Hi,i bought sofa November 2017, in Feb 2018 i had them come out to check the arms as they were floopy and lacked plumpness, they replumped them, at the same time i mentioned to them about puddling and creasing to the back cushions and cushions you sit on, they said this would settle. now, i was stupid and got caught up…
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HP Returns (or lack of)
Hi all, I bought my husband a touchscreen pen for Christmas which he decided he didn't want. I advised HP within the 14 days (luckily) that this was the case and they arranged for a DPD collection. I stayed in for 3 consecutive days and it wasn't collected. I had contacted them with no reply after 2 days and eventually got…
