-
National Furniture Store charging for replacement
Hi all, I'm hoping someone can help me work out how to tackle this issue I have with a national furniture store chain. In Nov 2017 we ordered a dining set that came with a bench, it was end of line and clearance item. We arranged with them to have it delivered in Jan as we were waiting to move into our house while the…
-
John Lewis Extended Warranty - Apple MacBook Air
I purchased a Mac Book air from JL and just over 1 year later the laptop died. It wouldn't switch on. I called Apple and they helped me do a system restart but the same problem occurred the next day. As it was 23 days outside of the apple warranty they recommend I return the laptop to JL to fix. They said it was likely…
-
Used car engine dead 15 months after purchase
Hi all I bought a Skoda Fabia 2010 model around 15 months ago, it had only 50k miles on it and was described as "excellent condition", however, the engine has just died and it's going to need another one. I feel that the car wasn't as described, and now it's going to need around £1.5k to repair it. The seller is a small…
-
Spam Post
Hi, I'm a new member so hopefully I am in the right area of the Forum here. I received some SPAM mail in the post, having chased this up to find out where the sender got my information from it turns out it ultimately comes from the electoral register. I know GDPR is quite complex / ambiguous in some eyes, however I wanted…
-
Refused refund
Hi I recently purchased a coat from All Saints, a week later it went on sale during the Boxing day sales, I looked at the All Saints website and it said if an item goes on sale within 14 days of purchase they will refund the price difference. I went back yesterday with my receipt and got told that the coat was no longer on…
-
can i return a used car in less than 30 days
i have purchased a used car from a trader on the 23/12/2018 and had an issue with the vehicle on the 24th. there was a loose fuel pipe on the fuel filter in the engine bay meaning the car spat £20 of high pressure diesel into the engine bay. the issue was rectified but reported immediatly with the dealership by phone.…
-
Refund on sale items
Hi, I want to buy some sale items from axparis.com but will return whatever is not suitable. Their refund policy states: 'Any returned sale items will not be refunded via the payment method used, however we will issue a gift voucher/ card for the same amount to be used on the website. This does not affect your statutory…
-
Coolshop- complaints
Does anyone know a way of contacting Coolshop.com aside from their info@ email address? I have an issue to resolve with them. My email had an automated response but I've not had a reply from an actual person.
-
Zenith home improvement
Evil robbing people my nan who is a vanauble person was mugged off every month she gets harassed by theses people sending sales people down tempting her to pay over the odds. She cancelled her order as of pushie sales and now has lost £700 as they are refusing to refund abything. Rang up on her behalf asking for a refund…
-
Bose Soundtouch 10 (Pair)
Does anyone have advice - I was given the above Bose speakers for my birthday in 2017 (late Feb). Over the last 2 years the ability to connect to them via their app gets worse and worse - taking a huge amount of time every time I can be bothered to go through the process of reconnecting them (having done so earlier today,…
-
Toilet bought from B&Q
Hi, We bought 3 toilets from B&Q September 2017. This December gone we noticed bits falling off (porcelain?) whilst cleaning it. It was just under the rim on the outside. Looking closer we then saw it had spread around the outside and a hairline crack could be seen down the side of the toilet going to the floor. The toilet…
-
Do I have the right to compensation?
I ordered goods via an online site on the 19th December and ordered using 24 hr delivery. This was a Christmas present for my husband. I requested the order be delivered to our holiday address. On 27th the present still hadn't arrived and I rang the company - Moleskine - to tell them that I hadn't received and that there…
-
Toby Deals U
I ordered a Dyson hairdryer for my wife's Xmas, we live in the UK. When she opened on Xmas day was devastated as the hairdryer with Aus / NZ plug and voltage non compatible with Uk. Toby deals a Customer service has been deplorable to accept a return, continually delay responses & any responsibility for sending us a Aus /…
-
Venue Hire Deposit
Good Evening all, I hired a hall for my child's first birthday party in a soft play hall, I had to secure this with a £50 deposit of which I was told I would get back on the day of the party providing no damages were occured. The party was carried out without any form of damage or missing items, as soon as the venue owner…
-
Rights after a partial refund?
Hello We purchased a bed that broke as it was being put together and contacting the seller they offered to take it back and offer a full refund as they did not have the facility to replace the broken part. Having to suggested to them that was a waste of everyone’s time and effort, I offered to keep the bed in exchange for…
-
How to sue a Switzerland company from UK?
Hello, I am trying to understand how I should proceed to sue a Switzerland company while based in the UK. To make the story short, I bought services from a Switzerland company online, and I did not receive the service expected. At the end my overall cost was about £3k. I am trying to see how to bring the Switzerland…
-
Faulty Car 48 hours of ownership
've had my car less than a full 48 hours. I got it from a used car dealership and all seemed ok when I looked at the car before committing to buy it. I paid £2000 via debit card and financed the remaining approx 3k. The car was delivered to me because the garage is quite far away. The car is a 59 plate Nissan with 68K…
-
Omega watch issues
I have had an Omega Seamaster Aqua Terra Co-Axial >15000 Gauss since May 2015. I bought it new from Montredo in Germany. So far it has been back to Omega three times for adjustment because it was gaining 10 - 14 seconds per day. It also had a hand alignment issue. It is now losing 5 seconds a day and their stated tolerance…
-
Zara
I brought my daughter a jumper from Zara (online) for Christmas. She didn't like it so I set about sending it back. Emailed them on the 27th December, they replied saying a courier would collect the parcel in 1/2 days. Contacted them again on the 2/1 saying no one had picked up the parcel. Very rude customer service…
-
EU 2 year guarantee
Martin's Blog says the 2 year EU guarantee does not exist. The Europa website (as a new user I cannot post a link) says "EU law also stipulates that you must give the consumer a minimum 2-year guarantee (legal guarantee) as a protection against faulty goods, or goods that don't look or work as advertised. In some countries…
