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new car supagard - can I cancel it?
Hi, just ordered a new car and signed up for Arnold Clark Protect with it, car has build date of end January. On reading information about this extra I have decided that it is not something that I require, can I contact dealer and cancel it ?? Handy to know ahead of contacting them so I can stand my ground if need be.…
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Faulty car sold by a trader
I purchased a car from a trader garage in rotherham. Day before purchasing I've came to view the car. I was taken on a test drive by the trader who was showing me the car and drive and the smotherness of drive.. I was happy with it as the car seemed perfect. We filled in some forms which the owner repersentated the form as…
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Faulty Samsung TV
We are having an issue with our new samsung 4k smart TV.... it was bought as a xmas present for us from Currys in their Black Friday sales by my mother. So the TV remained in the box from the 11th November until the 23rd December. Set the TV up and everything appeared to be working okay... really happy. On boxing day we to…
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Bensons for beds Dispute, yet again
It seems this isn’t a new subject here. We bought a mattress 2 years ago from Bensons that case with a 5yr gaurantee. We are now having to sleep with a pillow underneath it due to depressions and sagging that makes us feel like we are sleeping on the side of a mountain. We have taken photos, spoken to the local store and…
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Bad Roofing Work - What to pay
Hey guys. I recently had my flat roof which is 30 years old ripped off and replaced with Fatra single ply. I employed a local company to come and do it. The roof is 7.8 X 5.3m and I also wanted the 1.7 x 1.1m skylight I'd supplied fitted. The roofer text me my quote giving a price for "removal of old roof and refitting new…
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Ebay/PayPal scammed
Hi everyone I would appreciate if someone offer some advice on the below. I have sold a phone on ebay which was collected from my home and the owner of the eBay and PayPal account has claimed to PayPal that the account was hacked and he didn't authorise this payment. It was a Samsung Note 9 phone and I sold it for £665.…
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How long to wait for a refund
Hi I bought a jacket from an outdoor company online (who are UK high street/shopping centre based), before Christmas. The online order took over 8 working days to deliver to store, so in end I purchased elsewhere, as it was a Christmas present. I emailed the company just before Christmas to cancel the order, as I haven’t…
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Should I have to accept the sofa back
Hi All Not sure where I stand on this. I sold my sofa on ebay 2 weeks back (used, collection with no return). The buyers mom was unwell so had to wait 2 week to get her to collect the item. The money was paid via paypal 2 weeks back. (Meanwhile I bought another sofa on ebay and paid for the transportation.) The old sofa…
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Bespoke furniture damaged
In August we ordered our children a bed from a company who specialise in making bespoke beds. Initially we had problems being told it would be delivered on such a date and it never happened. We did get a refund and were told if we ordered again we could expect delivery in January. For once they were true to their word. So…
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Possible bodged crown (tooth)
Hi all. I've had a crown fitted today and feel that it's not an adequate fit. Long story short one of my rear upper teeth had cracked so my dentist took a template for a crown to be built. At the time there was still a piece of tooth left intact. However when I went for the fitting the crown split and remainder of the…
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Prescription Non-Payment Fine
Hi there, Husband has received a fine from NHS prescriptions today for £52 odd (£8.80 plus Admin charge). We don't know what this is from, the letter gives a date range of 23rd August - 5th October. I normally pick up the prescriptions and sign the back of the form. Hubby's last prepayment certificate expired on 31st May…
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Open (edited) Electoral Register websites and removal
Hi all, I thought I'd post this as some folk might find it useful. As many of you know 192.com is well known for its open electoral register. However they aren't the only ones: Ancestry search.ancestry.co.uk/search/db.aspx?dbid=61579 - you need to contact them directly via e-mail. Freelookup If you search for your name on…
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Jacob's enforcement agency
I currently have fallen behind with my council tax bill and was immediately on the phone with the council tax office who told me that the debt had been passed to the jacob's enforcement agencies. So I had contacted them arrange for a payment plan. Which is was to pay £33 every month. With the debt been £187.13. Due to my…
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Overseas company not refunding
I ordered a coat from an overseas (Chinese?) company called BerryLook. It didn't come for months, and just showed as "being prepared for despatch" the whole time. Eventually I bought a coat from somewhere else and cancelled the BerryLook one - but they haven't refunded the money. I've emailed them 3 or 4 times, and they…
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Personal Injury Claim Help - Use solicitor or not
Hello I'm after a bit of help. I had a fall and did my ankle in. The council have passed me to their insurance company regarding Making a claim. Do I need a solusitor or not. It's simple as it's clearly their fault and I'm tempted to go without, has anyone any experience of that. Cheers in advance.
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New Build Extras - Carpets
I'd like some advice or the benefit of someone's wisdom please? I purchased a new home 18 months ago and had it carpeted under the auspices of the builder (I paid them and their sub-contractor did the work) paying a somewhat premium price in the process! Wind forward 18 months and I have just had 50% of the carpet replaced…
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Cost of return postage
I purchased 2 HDMI cables online via a .uk website. I made the purchase on 8 Jan at approximately 17:53. However, I realised i purchased the wrong length of cable and logged in, clicked on my order, but their online system did not allow me to cancel. it seems the functionality is not there. Their office closes at 5.30 pm…
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Unscrupulous Motorhome Hire Company - stolen deposits
We hired a motorhome for a family holiday last year and have been struggling to get the large deposit that the company required returned to us. They ignore all calls and emails. I went back to look at reviews of this company last night and it seems this company has done this to many, many people recently (the reviews…
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lost £4k in tax due to delays between estate solicitor and teachers pensions
Hi, My solicitor and Teachers' Pensions (TP) are blaming each other for going past the 2 year deadline to receive a payment tax free. The most important aspect is that TP have on their record a letter outlining the deadline and a request for grant of probate. Solicitors say they never received this, and the next…
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Fake USB memory
I recently purchased a 64GB USB memory stick and used it to download 32GB of Photographs/Videos from my daughter's wedding as the memory on the camera was full. I then proceeded to transfer these to my PC ready for editing and printing. All were corrupted and unreadable! I sent the stick to a Data Recovery Specialist…
