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Cleaning company backcharging VAT - am I obliged to pay?
Hello, I employed a cleaner, via a cleaning company at my home for 2 hours every two weeks to clean our kitchen and bathroom. The cleaning company sent an invoice at the end of every month for the work done that month, which was paid. The cleaner has decided not to continue with cleaning our house. The company have now…
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Cancellation of Custom Order
I asked a company to make me a chest of drawers to specific measurements at the end of October, we had confirmation that they had been built at the beginning of November for delivery on the 24th November. Now that day came and went with no delivery and no contact. We were then told that the company were waiting on another…
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Repair of Huawei freebuds issues
Hi, I received some freebuds earphones as part of a promotion when getting a phone contact. The freebuds were sent to me, and the enclosed letter was dated the 02/11/2018 Three-month warranty is including with it. They developed a fault over just before Xmas, and I contacted the promotion team, and the accepted my claimed…
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Issues with builders
Hello all I would like to pick your collective brains please with regards to possible small claims case against our builders. A year after the build was complete, we have developed a leak in the roof. Since Nov 2018 our builders have been messing us around with false promise of visiting the site to rectify the issue,…
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CEX - Cash Refund for Stolen Mobile Phone Bought
Hi, newbie here. Probably best you all read the timeline regarding my experience with CEX, any advice on how to get a cash refund rather than a voucher one would be appreciated. • 27/12/18 - Traded in my iPhone 6s Plus for in-stock Huawei P20 Pro on EE so logically accepted a voucher with a higher value of £165.80 and paid…
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Returning watch refused refund
Morning, I bought a watch online from Watchfinder and, after trying it on, tried returning it inside the 14 day returns period. There's nothing wrong with the product, it is just too small on my wrist. They are refusing to refund me for the product and instead are offering to buy it back at a 17% discount to the purchase…
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Gift Voucher rights
Hi all, apologies if this is in the wrong section I am looking for advice as to rights with a £50 gift voucher I purchased for someone for Christmas, it was for Rub Smokehouse who have closed the doors to their restaurants with no warning leaving me with a voucher that can’t be used. I had an email address for an employee…
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Delivery not made but signed for
I would like to know about my rights for a supposed delivery to my house but with an unkown signature and the goods not arriving. The courier wrote it was delivered. The Supplier said it was delivered. We believed both of them. At Christmas we asked our relative if he got the item and they said NO. So we checked the…
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Order of Bi fold doors
Last year I started some renovation work and ordered wooden bifold external doors from a local company. I gave all the measurements and paid deposit. When my builder started work I went back paid balance and to arrange delivery and fitting. I had to give approx 3 weeks notice which was fine. My builder asked for sill and…
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Faulty Product - Won't accept return
Hi, Need some advise on a faulty product I purchased. The product was a travel adapter. I took it home, having disposed of the packaging, only to find out it was faulty. It does not stay in the socket and falls out easily when a small amount of force is applied. It is clearly sub-quality and potentially not safe. This is…
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injury while on holiday, automatic doors closed on me while passing through them.
I am still on holiday at the hotel in Spain, I will try to explain the current situation below. We booked with one of the large high street name brands using their website, for an all inclusive holiday, we arrived, everything has been as expected based on the reviews, food, service, rooms etc, weather has been nice…
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battery doesnt come with warrenty?
I bought a battery for a drill about 6 months ago and its not working. they say its not covered in the warranty and wont replace as explained in the user book which I don't have. is this true that there is no warranty? thanks
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swegway uk no contact
Hi , I bought a swegway hover board for my daughter for her xmas, we realised on xmas day that it did not work (would not charge) . I contacted swegway (email) on the 25th hoping they would be in touch when they opened on the 31st. They didnt contact me and when i tried calling the waiting time was 10 mins then 30 mins. I…
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Nationally advertised price not the same as instore
Ive tried a search and probably not looking for right terms so apologies!! In a nutshell, last week we bought a printer instore of well known chain for £59. Since getting home we saw on TV (and online) that said printer is actually being advertised for £49.99. This has been since Christmas so not a new promotion but was…
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John Lewis - no item/no refund
Hello all, Around November last year my wife bought a 12 piece dinner set. Unfortunately the color wasn't really what we were expecting to see or what the pictures on the website were showing, therefore we have decided to return it back (hassle free returns by John Lewis...). The courier has been arranged by John Lewis.…
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SGN and Contractor ID (DBS checks)
I have three unknown workmen in my home renewing my gas pipes. I am at work. I emailed SGN for the names of the workmen and asked for reassurance that they had a DBS check. They told me that for GDPR reasons they couldn't tell me their names and confirmed they would have DBS checks in place but were not able to provide me…
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Link on Web page
Hi, I clicked on a link on a Wendy Wu marketing email, it was for a free business class upgrade to China. The link took me to the booking page and I paid £700 deposit. On reading the confirmation email I found that economy seats were booked. Wendy Wu say T&C's apply but I would have only saw that if I had scrolled to the…
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Possible data breach
I hired a car from a national company last summer whilst my car was being fixed. I picked my car up from the garage and the hire company told me to park up outside and leave the key on top of a tyre. Later I received a parking fine related to an offense committed some 3 or 4 hours after leaving the car as requested. I…
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Section 75 consumer act
Been refused to claim payment back for sub standard holiday by credit card company because I actually stayed for the holiday. Any advice on what I can do
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URGENT Court help covea car insurance and car hire company claim
Hi everyone in need of urgent help, I have been back and forth with COVEA insurance about them paying outstanding invoices which I was advised at first that they would be paid and sorted . They settled with the car hire company and made payment for the market value of the car now the hire company is taking me to court the…
