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Very.com claiming my refund package is empty!
Hi All, I bought a phone from Very.com for just under £600. A week later I found the same phone on offer direct from Samsung. So I proceeded to request a refund with very.com. I put the phone in its original box with everything that came with it and put it into the envelope. Walked down to budgens where collect+ will pick…
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Potential GDPR issue with bank??
Hello all, Long time lurker, first time poster, yada yada yada. Was just hoping to get some advice for a situation my wife and I have found ourselves in, to try and figure out if we perhaps have overreacted. My wife and I have separate current accounts. No particular reason, we just didn't get round to ever opening a joint…
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Going to court
I am taking Very (The catalogue) to court as they sold us a laptop that was confirmed by Lenovo to have a manufacturing defect.
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Bracelet breakage dilemma
Hi - My query relates to a fine gold link chain bracelet priced £89 bought from a reputable High Street franchise. It was purchased just over a year ago along with a 3 year insurance policy. At only the third wearing one of the links broke by which time the bracelet was two months old. Unfortunately, we’d moved away by…
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Royal Mail lost parcel
I received a card through my letter box on 4.1.19 from Royal Mail advising they had tried to deliver an item that was too big for my letter box and that it would be available to collect from the local office the following day. I went to collect the item today and they are unable to find it. I don't know what the item is as…
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Breach of Contract
I may be posting this in the wrong place but could not a suitable thread for rights when you have purchased an item and the contract is between businesses. We are a business and ordered a bespoke emergency lightbar for one of our commercial vehicles which is required to be working at all times due to the fact that we work…
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Warranty Query
I bought an item via Ebay on 30th October 2017, it was sealed and described as new and to the best of my knowledge this is correct. It was a Kingspan Watchman Sonic oil monitor, it keeps track of how much oil is in the oil tank for our house, which has oil fired central heating. This is displayed inside the house on the…
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Faulty Shoes Problem
I suspect we don't have a leg to stand on, but if anybody could confirm: In August 2018 my parents purchased a pair of school shoes for my daughter for £48 from an independent shop local to them. The shop was having a closing down sale, although the shoes weren't reduced by much, but oddly the shop is still open and, we…
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Gas installation wrong!!
Hi im hoping somebody could advise me. Basically on friday my neighbour upstairs smelt gas, she called SGN who come out and confirmed a gas leek from her gas pipe and mine from our meters outside he switched it off and told us to call our housing association. When I was talking to him he told me the pipes needed re routing…
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Nissan Warranty
My mum bought a car from a Nissan dealership 'Firsway' in Leigh, Lancashire, last year. She paid an extra £250 for an extra years warranty, giving her 3 years in total. This dealership has closed down, with no notice given. As they are a franchise, where does this leave my mum? Can she still use the warranty with other…
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UltimateStraw
I placed an order with a company called UltimateStraw on 3rd December 2018, for a reusable straw. I received an email on 20th December stating my order was being shipped. I still have not received my order. I have emailed them previously but when doing so today I am now getting a bounce back stating the address is not…
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Missing cotbed
I purchased a cotbed from a company online, on 02/03/2019. It should’ve been here the next day. The thing is is that the mattress arrived and no one seems to know where the cotbed is. I’ve contacted the seller and courier but they don’t seem to have any idea where my cotbed is. I’ve asked if a replacement can be sent out…
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Promotional Price Fixing (Jessops, PC World, Park Cameras) Illegal?
Need to get this off my chest. We all love a bargain, especially when times are hard. Now, from Christmas Eve a number of retailers were offering a 20% discount on Panasonic photographic lenses. But what kind of a sale ends when you’re skint or preoccupied with Christmas. This sale ended on 2nd January! Annoyed, I tweeted:…
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Couriers
I just had a parcel delivered to a different address, and I was at home all the time ready to receive it. I had to phone round and locate it myself. They had my phone number as well but never even bothered to find the right address. So is the courier required to deliver it to the address I gave them ( my address ) or is it…
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Tattoo artist taking my money and refusing a refund.
Hey, so basically a while back I had paid for a tattoo to be done! It seemed legit as he drew up my tattoo, told me the date and address where to go and when to get it done. He had then turned around a few days before I was suppose to get the tattoo done and had then said he wasn’t able to, I was fine with this and said…
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Returning of unwanted Fridge
Hi All. I hope you can help??!! My mother recently purchased a fridge from Currys. When buying it she went into store and spoke to salesman, she explained what size she wanted and the salesman said they had two that fitted her criteria they didn't have them in store so had to look at them online at the store. She chose one…
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Help! V5C not sent off for nearly a year!
My friend bought her first car in Jan 2018 from a trader, and not being the most educated on car buying she ended up walking home with the entire V5C of the previous owner and not querying why she'd had received the entire V5C and why the document wasn't in her name. Obviously an issue from the get-go but she hadn't…
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Tobydeals - Yodel - PayPal
I ordered a Nintendo switch for my grandson in the Black Friday sales. I was going on holiday in a few days, so I asked for it to be delivered to my daughters. I googled Tobydeals having never bought from them before & reviews were very mixed, so I paid by PayPal as I thought that gave me extra protection in the event of…
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Hotel taking money out for "damages"
Hi all Made a post about this 3 days ago but it seems to have disappeared. Retrying posting it again on a PC now. Got a problem with a serviced apartment that I stayed at over Christmas, 22 Dec to 29 Dec. On check in, put a pre authorisation of £100 on my credit card to cover damages. On checking out on 29 Dec, did not…
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Headphones became faulty after 18mnths - what are my rights - Scotland
Hi all, Just wondering if I could get some clarification on my rights of repair/replacement etc. Purchased a pair of headphones (£150+) in June 2017. They have stopped charging. Head office say as after a year the onus is on me to prove they were faulty when I purchased them. Which website seems to reckon I can ask for a…
