injury while on holiday, automatic doors closed on me while passing through them.

justwondering25

I am still on holiday at the hotel in Spain, I will try to explain the current situation below.

We booked with one of the large high street name brands using their website, for an all inclusive holiday, we arrived, everything has been as expected based on the reviews, food, service, rooms etc, weather has been nice too.....but a couple of mornings ago, me and my wife went for breakfast into the hotels main food hall, the enterance to the main food hall has a automatic electric double door that slides automatically open as you come into a close vancity of the doors, we passed through that one, then went to the top end of the food hall where there is seating on the outside of the food hall, same type of double glass automatic sliding doors, with sensors to detect you as people approach the doors, passed through those, then we sat down, I went to get some food, my wife waited at the table (we take it in turns, other wise people think the table is empty or you might find the table has been cleared when both returning to the table)

I picked my food and I was heading back to the outside area where my wife was sitting, but as I passed through the open glass automatic double glass sliding doors, the doors closed on me and gave both of my arms a fairly nasty knock, which knocked a number of items from the plate in my hand and left me feeling shocked, embrassed and with a sore arm (my wife witnessed this) , I brought this to the attention of a member of staff , who asked me if I would like to see a doctor, at the time I was more concerned about other guests and how this might of hurt say a child or one of the very many older guests at the hotel (mostly over 55's) any way I declined a doctor and the member of staff said they would bring it to the managers attention, we continued with our day with a sore arm and I thought hey I will be fine tomorrow.......when we returned to the room there was a letter of apology and a bottle of wine, my wife does not drink and I don't drink wine....but still a nice gesture....any way the following day been today, my arm is still sore, so I spoke with the manager today, he pretty much said to me that it was user error with the automatic doors.....! I also expressed my concerns for other guests as the same thing might happen to them , he did not seem to think it could possibly ever happen again !
I explained to the manager my arm was still sore and that I would like to see a copy of the incident record for the hotel and also a record to show the sliding door in question had been serviced and looked at after the incidient, he decline to show me either of those and I had to speak with my holiday company rep...he also said there was cameras in the area, which I was pleased about and I said "okay you and I should go and watch the footage" , he declined and said I could not see the footage.....! so I asked to see the doctor about my sore arm........doctor was paid for by the hotel, nice doctor , he examined me and prescribed me a ibuofen cream for my arm and parcetomal to be taken 3 times a day, I purchased these from the chemist and kept the prescription from the doctor and the doctors report and a copy of payment for the medication .....

I am not much of a drinker when in the UK , I tend to only drink on special occasions , birthdays , christmas and when on holiday I like to enjoy a few drinks......but I looked on NHS website and it clearly states only a small amount of alchool should be consumed when taking such medication.....so that kind of spoils part of the all inclusive benefits!

I have also discussed this with the rep, I have given him the bottle of wine and asked him to give this back to the hotel and for him to ask them not to offer me any kind of free items, as I will take this matter further upon my return, he wrote up a report and emailed me a copy.

Tomorrow I shall take photos of the area and the doors.

Therefore we arrived on the 5th, injured on the 8th , 3 days into an 11 night A.I holiday, I have spent part of my holiday time discussing this with the hotel and the manager, spent holiday time seeing a doctor, cannot really enjoy drinking much alchool due to medication and I have a throbbing arm.....I also like to use the gym when on holiday...I guess I can do leg exercisses , running and jogging machine......but making comprossies is not quite my idea of a fun time when on holiday...neither is pain, shock and embrassement....or been accused of user error when using a automatic sliding door ! It felt like I was been called an idiot.

I do have holiday insurance....but would I be just as well going through a no win no fee solicitor ?

Help and advice please......

powerful_Rogue

justwondering25 wrote: »

I am still on holiday at the hotel in Spain, I will try to explain the current situation below.

We booked with one of the large high street name brands using their website, for an all inclusive holiday, we arrived, everything has been as expected based on the reviews, food, service, rooms etc, weather has been nice too.....but a couple of mornings ago, me and my wife went for breakfast into the hotels main food hall, the enterance to the main food hall has a automatic electric double door that slides automatically open as you come into a close vancity of the doors, we passed through that one, then went to the top end of the food hall where there is seating on the outside of the food hall, same type of double glass automatic sliding doors, with sensors to detect you as people approach the doors, passed through those, then we sat down, I went to get some food, my wife waited at the table (we take it in turns, other wise people think the table is empty or you might find the table has been cleared when both returning to the table)

I picked my food and I was heading back to the outside area where my wife was sitting, but as I passed through the open glass automatic double glass sliding doors, the doors closed on me and gave both of my arms a fairly nasty knock, which knocked a number of items from the plate in my hand and left me feeling shocked, embrassed and with a sore arm (my wife witnessed this) , I brought this to the attention of a member of staff , who asked me if I would like to see a doctor, at the time I was more concerned about other guests and how this might of hurt say a child or one of the very many older guests at the hotel (mostly over 55's) any way I declined a doctor and the member of staff said they would bring it to the managers attention, we continued with our day with a sore arm and I thought hey I will be fine tomorrow.......when we returned to the room there was a letter of apology and a bottle of wine, my wife does not drink and I don't drink wine....but still a nice gesture....any way the following day been today, my arm is still sore, so I spoke with the manager today, he pretty much said to me that it was user error with the automatic doors.....! I also expressed my concerns for other guests as the same thing might happen to them , he did not seem to think it could possibly ever happen again !
I explained to the manager my arm was still sore and that I would like to see a copy of the incident record for the hotel and also a record to show the sliding door in question had been serviced and looked at after the incidient, he decline to show me either of those and I had to speak with my holiday company rep...he also said there was cameras in the area, which I was pleased about and I said "okay you and I should go and watch the footage" , he declined and said I could not see the footage.....! so I asked to see the doctor about my sore arm........doctor was paid for by the hotel, nice doctor , he examined me and prescribed me a ibuofen cream for my arm and parcetomal to be taken 3 times a day, I purchased these from the chemist and kept the prescription from the doctor and the doctors report and a copy of payment for the medication .....

I am not much of a drinker when in the UK , I tend to only drink on special occasions , birthdays , christmas and when on holiday I like to enjoy a few drinks......but I looked on NHS website and it clearly states only a small amount of alchool should be consumed when taking such medication.....so much for my the cost of all inclusive !

I have also discussed this with the rep, I have given him the bottle of wine and asked him to give this back to the hotel and for him to ask them not to offer me any kind of free items, as I will take this matter further upon my return, he wrote up a report and emailed me a copy.

Tomorrow I shall take photos of the area and the doors.

Therefore we arrived on the 5th, injured on the 8th , 3 days into an 11 night A.I holiday, I have spent part of my holiday time discussing this with the hotel and the manager, spent holiday time seeing a doctor, cannot really enjoy drinking much alchool due to medication and I have a throbbing arm.....I also like to use the gym when on holiday...I guess I can do leg exercisses , running and jogging machine......but making comprossies is not quite my idea of a fun time when on holiday...neither is pain, shock and embrassement....or been accused of user error when using a automatic sliding door ! It felt like I was been called an idiot.

I do have holiday insurance....but would I be just as well going through a no win no fee solicitor ?

Help and advice please......

What do you want?

AndyMc.....

powerful_Rogue wrote: »

What do you want?

A sore arm has to be worth a free holiday.

powerful_Rogue

AndyMc..... wrote: »

A sore arm has to be worth a free holiday.

I should have said "How much do you want?"

powerful_Rogue

Also posted here. https://forums.moneysavingexpert.com/discussion/5948336/injury-while-on-holiday-automatic-doors-closed-on-me-while-passing-through-them

justwondering25

Thank you both for your replies, well what is a sore arm and a part of a spoiled holiday worth ?

AndyMc.....

justwondering25 wrote: »

Thank you both for your replies, well what is a sore arm and a part of a spoiled holiday worth ?

A bottle of wine and your doctors fee paid.

How much compo do you want?

waamo

Ditch the mediation and drink the wine. After a bottle your arm will feel fine.

Aylesbury_Duck

Yep, the same question from me: How much compo do you want?

I think you’re making a mountain out of a molehill in the hope of getting cash. The hotel made a reasonable gesture and have apologised. Wailing about not being able to drink is a lovely touch.

Get a grip man.

justwondering25

Sadly I don't drink wine...if I did perhaps my arm would feel better in the short term, but in the morning, I am likely to wake with a bad headache and a sore arm.

plus the NHS website clearly states only a small amount of alchool should be consumed with the medication that I have been prescribed by the doctor....perhaps if I drank wine , I could just consume it slowly over the next week or so.....but I don't like wine.

waamo

I am likely to wake with a bad headache .

The alcohol will be out your system so take the paracetamol.