EU 2 year guarantee

happychappy49

Martin's Blog says the 2 year EU guarantee does not exist.

The Europa website (as a new user I cannot post a link) says "EU law also stipulates that you must give the consumer a minimum 2-year guarantee (legal guarantee) as a protection against faulty goods, or goods that don't look or work as advertised. In some countries national law may require you to provide longer guarantees." No legal source for this is quoted.

Someone appears to have got it wrong.

shaun_from_Africa

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

It's not a guarantee in the sense that it's generally used in the UK.
All it means is that you have a 2 year period to attempt to get redress from the seller for goods that were faulty when sold. In the UK, this period lasts up to 6 years.
This is from the Europa website:

The 2-year guarantee period starts as soon as you receive your goods. If your goods break within these 2 years, the trader always has to provide a solution for you. In some EU countries you also have the right to request a remedy from the manufacturer.

If your product breaks within the first 6 months, it is assumed that the problem existed when you received the goods, unless the trader can prove otherwise. Therefore, you have the right to a repair or replacement free of charge, or if this turns out to be too difficult or costly, you may be offered a price reduction or your money back.
If your product breaks after 6 months, you still have the right to have your goods repaired or replaced for free or, at least, to a price reduction or your money back. However, you may need to prove that the problem existed when you received the goods.

Which is pretty much word for word (except we get up to 6 years and are not limited to 2 yesrs) what is stated in the Consumer Rights act for the UK.

davidmcn

Your statutory rights as a consumer do last for longer than two years in the UK - what's wrong are people who interpret that as meaning that any product must last for at least two years, which obviously isn't going to be the case.

neilmcl

happychappy49 wrote: »

Martin's Blog says the 2 year EU guarantee does not exist.

The Europa website (as a new user I cannot post a link) says "EU law also stipulates that you must give the consumer a minimum 2-year guarantee (legal guarantee) as a protection against faulty goods, or goods that don't look or work as advertised. In some countries national law may require you to provide longer guarantees." No legal source for this is quoted.

Someone appears to have got it wrong.

I wonder who that is :rotfl: