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Scammed by a 'friend'
I'm attempting to assist a couple of friends with this query so I'll try not to make it too complicated. Two of my friends keep and occasionally breed Sugar Gliders and sell them. Someone they considered a close friend bought some off of them, two in exchange for money from one friend and the other a trade for one of hers…
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Infringement of the Data Protection Act 2018 and/or GDPR?
I have received correspondence (alongside that concerning a relative) addressed to an unknown (to me) individual concerning care home residence from a city council. The correspondence contains their personal and contact details plus their invoices and amounts paid. I am now concerned that my relatives financial details may…
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Car Battery Warranty Help Please ...
Hi there Forum people, Just over two years ago (3.1.2017), I bought a Yuasa 12v battery for my little van, from a motor factor that trades through the eBay portal: Sutton Auto Factors. They have, according to thier supplied invoice a few factors in the midlands and north of the UK. The battery was supplied with a "5 year…
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Staingard refusing to cover damage
We bought a dining table and chairs, and paid extra for staingard. Over the Christmas period, the wife used a shiny or foil-table paper with print on it. We removed it when we took the decorations down and there was ink transfer from the paper on to the table surface. Managed to remove some of it with a sponge but it was…
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Got sent wrong item, they refuse to accept they're wrong - do I have rights?
Hi all, I feel like I have been scammed and wanted to get some advice to check if anyone else has been in a similar situation and how they dealt with it... I brought a wallet for a Xmas present for my dad from an online shop he saw advertised on Facebook called Wallets Guy. He wanted the light brown colour which I ordered…
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Display Of Alcohol Prices
I was in Leeds Bradford airport recently & went through security. I then went into Beer House ( a concession I presume ) for a coffee. Annoyingly there were no prices displayed anywhere in this establishment. Not for coffee, soft drinks, wines, beers or spirits nothing. I thought prices had to be displayed by law, in…
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mobility bath problems
my new mobility walk in bath leaks water - when filling the bath the plug moves out of position and the water slowly trickles out. they have replaced the plug but it is still happening the bath has cost over £6000 I am almost hysterical with the grief of having spent so much money and the company aren't even able to fit…
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Draughty Patio doors
I have recently had new Halo sliding patio doors fitted. There is a draught under the fixed portion of the door, which the company claim is inevitable due to drain holes in the frame. There is also a leak from the joint between the two centre vertical frame edges where the doors overlap. They are at this very moment trying…
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Difficult retailer
Hi All, On Sunday the 20th Jan 19 we purchased a Bearded Dragon, a vivarium and lighting and heating equipment from a reptile store. it cost £373 and we paid by MasterCard. All of the items purchased we're on the advice of the owner of the store as we are novices. After setting everything up we found that it wasn't…
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Builder won't return keys or finish work
Hi, I'm not sure whether this is the right area but wanted some advice. We have had a lot of work done by a local carpenter/builder and were recently really pleased and even recommended him but the last two bits of work he has done haven't been great. I think this is mainly because he subcontracted it out. Anyway, the…
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Broadband Contract Contravened?
On 21 November 2018 our local Carphone Warehouse advised us to change our Broadband/TV/Telephone provider which would save us quite a bit monthly. Since then we have not received any service from this new provider, despite having new telephone lines put in; new sockets connected; two routers; and numerous conversations…
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Bensons Broken Bed Frame
Hey there 16 month ago a bought a bed from Bensons spent well over £1000 , the bed collapsed the other night i have called told them an now gotta have this technician come out , i hate these technicians as it depends what side of bed they get out of to be honest . We both work hard for a living , no kids and lead a relaxed…
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Envirofone - damaged iPad
Hello MSE. I’m looking for some advice. I sent my iPad Pro to envirofone a few weeks ago and it was requoted to £0.00 due to liquid damage (which an Apple Technician from an Apple Store has since said there is no liquid damage present). I received the item back and there are deep scratches to the display which weren’t…
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Charged By Gym For Nonexistent Membership -
The Gym Group recently withdrew money from my account which was unauthorised. Moreover, I have never been a member of this gym They must have obtained my details as they took over Easy-Gym (with which I was a member over a year ago).. This was a nasty surprise to say the least.. After a lot of back and forth the Gym Group…
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PayPal Scam against seller
Hi all! In desperate need of some help I sold an item (oculus rift headset) on the facebook marketplace just before christmas. It wasnt long before I had a message from the buyer who offered to pay through paypal. He did not enquire about the condition of the item or what was included in the package, but i did send him an…
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Smeg washing machine requires new motor after 20 months
Hello We bought a brand new Smeg washing machine in May 2017. A week ago it failed totally - some water enters and that is it.At the time we bought it we were offered only standard 12m warranty. Smeg aren't interested - only offering me a fully funded repair for £135. I paid this as was desperate and was not in a good…
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Debit Card Chargeback Error
Hi All, I wonder if anyone can help me with what to do next! I bought a car which turned out to have multiple issues and was also race chipped. When i went back to the garage they offered to fix the issues, but although i was beyond the 30 days money back guarantee i asked for my money back which they refused. after i sort…
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Being charged £100 fine for parking ticket I did not receive
Hi all I parked at local station back in November (I usually walk). I paid on Indigo app in the afternoon (I forgot as I usually don't use the car). There was no ticket on my car when I returned to it that night. A couple of days ago I received a penalty/debt notice asking for £100 as I had not paid the initial amount. I…
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Amazon testing my bank card?!
Had to order a new debit card from RBS, and Amazon have let me know my old one is invalid. My question is, how did they know this. The old card hadn't expired and I hadn't made any payments on either the old or new one in the past week. So are they just randomly testing cards without the customer's knowledge? Is this…
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Airport lounge cancellation rights
Last night at 18:06 I made an Airport Lounge Booking for £50. I immediately realised I had unfortunately not booked the correct date - I booked 23rd instead of 24th January. Under their terms as the booking I made was within 24 hours I was not allowed to change or cancel the booking. I immediately tried to phone (18:07)…
