-
Airbnb GDPR
Airbnb records all phone calls to their Customer Service Number 0203 3318 1111. I have asked them for a copy of the conversation, but they tell me that 1) they can't provide it 2) they say that I need to a "laywer" to contact their "legal department" 3) they won't give me contact details of their legal department 4) to…
-
How long do trading standards take to reply?
I contacted the CAB and they forwarded my complaint to Trading standards on 14/01/2019, its been nearly two weeks and i've not heard a single thing. Am i right in thinking that if they don't contact me, they won't be doing anything? How does this work exactly? Will they contact me for more details or just decide on the…
-
Car dealership nightmare
Hello all. I am hoping that one or more of you can shed some light on what has been an awful day! My partner and I have an 8 month old and despite changing our car only 8 months ago, we soon realised it was not practical. Today we went to Vauxhall dealership and looked round a used car which we thought would be much…
-
Can i take a ebay bidder to court
First post here guys so sorry if i get things wrong but here it is. I am a business seller on ebay and I am aware of my responsibility but i am getting sick of people not paying. The latest one won a car over a 7 day auction and then told me an hour after winning they did not want it so i have wasted the 7 days and the £15…
-
Samsung fobbing me off?
Evening folks, Back in December, Samsung offered a promotion, if you buy a selected TV, you get a select smartphone free with it.. Well, that was all hunky dory, bought the TV I've been eyeing up for a while, put my claim in the same day & it was accepted within 24hrs... Now the issue, it's now 26th January and I've been…
-
Advice with council and dogs barking from adjoining property
I would like some advice on the council and dogs barking from adjoining property, I have been dealing with the council for about a year over the dogs barking. I am now no further on even though I have kept them informed all the way they have now sent me a email saying the case is closed and I now have to start all over…
-
Which court to use?
I already have a CCJ in my favour which states that the defendant must repay me. However, when filling out the N349 (Third Party debt order) form I am not sure which court to put in the top right where it says 'In the ......." I started the claims process online Which court do I put in? Should I just put 'The County Court…
-
Suing Plusnet?
Dear MSE community, Please advice me on what should be my next action. This is what happened : 1. I had a 12 month Broadband contract with Plusnet which expiring date was 5.11.2018 2. I bought a house on 14.11.2017. As I knew I had to move I called and specifically told them that I don't want to renew my contract as I will…
-
Business Seller Help
Purchased a item from a business seller which is faulty. I opted to get advice first from manufacturer to see if I was doing something wrong. Manufacturer confirmed item had a fault and to return to the seller. Contacted business via website and explained item had fault. In mean time ordered same item direct from…
-
The Best Of Website!
After a local company realized i was going to leave a negative review on Facebook they have now introduced a banner to click on submitting your review to a company called "The Best Of" to be vetted. I'm assuming this is to stop normal negative facebook reviews being published. I don't dare to leave a review now because i'm…
-
Homeserve british gas help
i took out a British gas home care policy a few months ago and paid upfront I arranged a day for them to visit to service boiler ( taking time off work ) and on the day at 5pm they rang me and said we wont be there today due to a high number of breakdowns So booked again for a few months later and yes you guessed it…
-
Train revenue company response to my appeal was to double it
Hello, I received a "penalty fare" (update: they now said it's not a penalty) for not getting a ticket (I tried to get one on board but it was busy and a 2 minute ride, and went straight over to the ticket desk at the other end which was manned by revenue protection instead of a ticket seller eek...) and asked the company…
-
Hilton Hotel forged my signature in front of me
Hi, During check in at Hilton hotel in England I faced weird situation. I paid for accommodation in advance and after that receptionist gave me a document with my details and that information at the bottom. During reading that document, woman said something like: “no worries, nothing will happen, its not important”, so I…
-
Repair/replacement problem
I bought a very expensive graphics card for my computer last year and it developed a fault. I contacted the retailer about the fault and they arranged to have it repaired. I need my computer for essential stuff so since its been removed I've been at a significant inconvience since then. I have contacted them several times…
-
warranty after company gone bust
Its a long shot - and i know im clutching at straws. But rather than admit defeat without asking a silly question... Around July 2018, I purchased a P.C from an IT asset disposal company. The PC was reclaimed from a business that ws updating its IT; refurbished and advertised for sale. The company had been doing that for…
-
overcharged
I purchased an item that was on sale from 120 down to 86. A couple weeks later i checked the receipt and realised i was charged full price. When i returned item to the store it was 2 days past their 14 days return policy and the till assistant could not refund - but gave me a store credit instead. Does anybody know my…
-
Garage small claims
Hi All, Im looking for some advise on taking a car garage to small claims court. We enquired about the car in October 2018, we looked at the car, but it needed MOT, and four new tyres. We paid the deposit and before having an MOT the engine management light came on and went into limp mode, garage plugged in the diagnostics…
-
Fault on new boiler, do I need to pay??
I have had a full brand new heating system installed and the boiler has a fault causing the heating to go off. We are waiting on an engineer coming to fix the fault. Am I within my rights to withhold payment for the full installation until it works??
-
dishwasher kitchen damages
Hi i have a problem thats ongoing? Last year bought a beko dishwasher. After a week or so of fitting noticed it was omitting steam from side of door and damaged nearby drawer front,door and carcass unit? Had a few technicians around about problem all advised to claim against beko for damages which we did. Contacted beko in…
-
Yodel lost my returns parcel
Hi all, I am after a bit of advice please. I used a retailers return label to return a Christmas purchase and it was handled by Yodel, they scanned into the network on the 3rd Jan but after the 7th of Jan they have no trace of it. They have now finally admitted they lost the parcel however stated their policy is only to…
